Salesforce Partner Relationship Management (PRM) Pros and Cons

Right out of the box, users can build a robust and capable platform to raidly onboard partners to the portal. Review collected by and hosted on G2.com.

Like all things, off the shelf, eventually you'll hit a point where you want to customize beyond provided capabilities. This can be harder for folks without coding resources. Review collected by and hosted on G2.com.

Being able to manage and track relationships across teams has been great. Review collected by and hosted on G2.com.

I don't think there is anything that I dislike Review collected by and hosted on G2.com.

This PRM offers a significant amount of flexibility for providing best in class partner experience through partner groups, role groups, etc. There is quite a bit of valuable partner and PRM analytics available out of the box as well. Important as channel program owners are required to show ROI more often. Review collected by and hosted on G2.com.

Challenging to stay up and current on all the advancements. Review collected by and hosted on G2.com.

There is a lot I like. Salesforce PRM has a clean, intuitive interface that's easy to navigate. Even for those of us that are not very technically-minded, it's straightforward to find what you need. I also like the ability to create custom dashboards. It's ace! We can tailor the view to our specific needs, highlighting the most important metrics and KPIs for our charity. Review collected by and hosted on G2.com.

Salesforce PRM can be pricey, especially for smaller charities. The cost might be a barrier for organisations with limited budgets. Review collected by and hosted on G2.com.

its ability to streamline partner collaboration and boost channel sales through a centralized platform. Its key features, like lead distribution, deal registration, and customizable dashboards Review collected by and hosted on G2.com.

Takes time to onboard if you are new to Salesforce as an end user Review collected by and hosted on G2.com.

Without rebuilding web from the scratch, using Experience Cloud, easy to build platform for Partners Review collected by and hosted on G2.com.

Experience Cloud doesn't support a lot of new released features, such as Quick action Api Review collected by and hosted on G2.com.

Salesforce facilitates sharing of information within different groups (marketing, sales, customer solutions) at an enterprise level for Quest and helps us determine next best action for our customers together Review collected by and hosted on G2.com.

It can be tedious to learn and integrate within different data sources Review collected by and hosted on G2.com.

Our partnership with SF PRM is invaluable as we navigate through our digital transformation. Keeping us up to date on the latest developments, introducing us to existing clients and genuinely caring about our success. Review collected by and hosted on G2.com.

Nothing. They are helpful and supportive. Review collected by and hosted on G2.com.

It is trustworthy and safe, it adds lots of mileage to your organization Review collected by and hosted on G2.com.

To be honest, everything is good about it, we have got our share of mileage being a partner. Review collected by and hosted on G2.com.

As a CRM it displays all the account information and contact information at one place.

As a OEM firm it is beneficial for businesses to ise this tools and reducing the sales representative cost. Review collected by and hosted on G2.com.

Lighting version sucks, a bit complicated to use.

It can be little hectic during partnwe own boarding process as lot of customisation are disabled by admin. Review collected by and hosted on G2.com.