Salesforce Customer Success Pros and Cons

It is very fast when you have bug in live environment. They alway offer innovative solution to our problem and lots of time they were proactive in finding new customization Review collected by and hosted on G2.com.

In some occasions the advisors give me complicated solutions to put in place. Also the language (english) can be complicated to understand if you speak only italian Review collected by and hosted on G2.com.

The intuitive design makes it easy to navigate and use, even for those who are not tech-savvy. This reduces the learning curve and increases user adoption across the organization. Review collected by and hosted on G2.com.

Despite its user-friendly interface, the sheer breadth of features and customization options can be overwhelming for new users.

• Impact: It can take considerable time and effort to fully understand and leverage all the functionalities, potentially slowing down initial adoption. Review collected by and hosted on G2.com.

The support team is almost always knowledgeable, friendly and supportive. Sometimes they're "cook booking" to find the answers themselves, but they're still better than me having to do it by myself. If they recognize that an issue is beyond them, they will usually escalate it to someone with greater experience. Review collected by and hosted on G2.com.

Often when we have an issue with Salesforce it's when we're trying to get something done that we want done now. When resolution extends for hours, overnight or even over the weekend it's frustrating and we lose momemtum. Review collected by and hosted on G2.com.

Who can assist us and what type of support can you give to drive the change? Review collected by and hosted on G2.com.

That you need a signature license to get that support and I don't know the costs yet. Review collected by and hosted on G2.com.

The speed and simplicity of the whole preocess. Review collected by and hosted on G2.com.

Thw only downside is the fact that I did not use the group earlier. Review collected by and hosted on G2.com.

It's a simple, user-friendly system that doesn't over complicate typical customer management processes. Review collected by and hosted on G2.com.

Some may find the downfall as it having the ability to do too much, however I think it's better for it to have less limitations and more options. Review collected by and hosted on G2.com.

Everything in one place: I love having all my customer info organized. No more digging through messy spreadsheets or emails trying to figure out who needs what.

Proactive help: It's awesome to be able to set up alerts, so I catch potential problems with customers before they become a big deal.

Seeing what works: The reports and analytics make it easy to see what's helping customers succeed, so I can do more of the good stuff Review collected by and hosted on G2.com.

Steep learning curve - Getting the hang of all the features takes some effort. It's powerful, but not the most beginner-friendly tool out there. Review collected by and hosted on G2.com.

Knowledge articles are the best for the customer success and Salesforce got excellent documentations for sales users and also for technology team Review collected by and hosted on G2.com.

First level Customer support is not good. Unless its escalated to next level it's very tough to resolve the issue Review collected by and hosted on G2.com.

Their Openess and Collaboration with effected party and everyone who are involved in between. There methodology which is low code/no code. Review collected by and hosted on G2.com.

There is less traction on proactive approach which can be addressed in number of ways. Review collected by and hosted on G2.com.

its like a canva where you can create everyting is very flexible, help you a lot, and doest only suits for specific sales it works for every product depending of the situation Review collected by and hosted on G2.com.

sometimes you have to develop new relationship based, some limitation with cstomization based due to specific languanges and may not be so simple to customize for people witha few knowledge on sales Review collected by and hosted on G2.com.