We invested in Salesforce Agentforce after evaluating multiple platforms for our medical practice. The deep Salesforce ecosystem integration means our team accesses critical data with fewer clicks. Weekly platform updates continually enhance our workflow without disrupting patient care.
The built-in security protocols mirror medical compliance standards, and our staff spends signifantly more time with patients now that administrative tasks run through automated workflows. Real metrics show that we've increased patient engagement and we see more gains in the future.
Because Salesforce has such an incredible foundation of trust and expertise, we entrust them with our data while focusing on changing people's lives. For medical practices seeking growth while maintaining compliance, Agentforce proves its value daily through concrete performance metrics and enhanced patient outcomes. Review collected by and hosted on G2.com.
Initial permission setup requires detailed configuration planning - Salesforce's documentation guides teams through each step and prevents deployment hurdles. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Salesforce Agentforce
Overall Review Sentiment for Salesforce Agentforce
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It just works, and it does it across the Salesforce ecosystem you already work with. It's growing at a very high speed, with constant weekly updates that hadn't been seen on other Salesforce solutions. The community is being very supportive in creating how-to's and the official documentation is very useful to get you through the implementation. Review collected by and hosted on G2.com.
Cost is expectedly high. You need to have the highest version of Sales or Service Cloud to get Agentforce working, and Data Cloud is a must to get all the features working. Review collected by and hosted on G2.com.
Agentforce is a great tool to help offload tasks from your team to an autonomous agent. I like that I can take a process driven approach to explain what I want it to do and that I can specify when it should take certain actions.
I really like that it functions like any other user within the org, so I am able to fine tune the sharing and access to give the agent the least priviledge possible, and design around it to ensure that things do or don't happen in response to the changes it makes. Review collected by and hosted on G2.com.
Agentforce requires a different approach to its build - its more of explaining the job and the tools to complete a job to a very capable, but otherwise brand new employee that has no context about the business. While this shift can take some time to get used to, it allows you to explain how to think about the tasks and get repeatable results.
It is also a shift from the way that Einstein Bots had a picklist for mapping each field when handing off to a flow from the bot. Granted this offers a lot more functionality, and you get used to this pretty quickly. Review collected by and hosted on G2.com.
Salesforce Agentforce makes creating a interactive agent easy and fast. You dont have to be developer to understand how to create great experiences for your clients. The ability to instruct the agent using natural language speeds up your work and makes updating the agent simple and easy to do. Review collected by and hosted on G2.com.
Since it is a new product, there can be some growing pains on how things interact based on your Salesforce configuration. Review collected by and hosted on G2.com.
La forma de utilizar la IA en equipo con los agentes humanos para entre ambos generar eficiencias en los procesos de Soporte al cliente.
Muy facil uso e implementación. Review collected by and hosted on G2.com.
Encontrar el caso de uso que aplique a AgentForce.
Al ser un producto nuevo todavia no tiene uso en el mercado y no sabemos cuan facil es integrarse con otros sistemas. Review collected by and hosted on G2.com.
Salesforce makes it very accessible to have AI built into your customer service channels. The AI works great once setup and is a great way to deflect agent calls. Review collected by and hosted on G2.com.
You must have very clear data that the agent is using in order to have an effective use case. It also requires a lot of setup on the back end if you do not have a straightforward use case. Review collected by and hosted on G2.com.
What I like best about Agentforce is its ability to centralize customer interactions across multiple channels seamlessly. The AI powered tools, like chatbot and automated workflows significantly reduce response times allowing team to provide exceptional customer experience Review collected by and hosted on G2.com.
I do not think so anything which I dislike Review collected by and hosted on G2.com.
It's keeping Salesforce products competitive with the shifting landscape of AI integration. Review collected by and hosted on G2.com.
It's a bit tricky to learn. Takes advanced training especially for older folks. Review collected by and hosted on G2.com.
There are no upsides. It is too expensive for the use cases when it can easily be achieved for free (in terms of running costs) through flow or Apex. Review collected by and hosted on G2.com.
Cost. No real benefit. The tool is over engineered and is not required for vast majority of use cases. The trust layer is too hidden in terms of how it works to provide any confidence to customers to use this in regulated industries. Review collected by and hosted on G2.com.
Capacity to provide information from Salesforce, AI and learn from day to day. Review collected by and hosted on G2.com.
Implementation process would be difficult if companies does not have clear the process they want to teach/program to Agentforce. Review collected by and hosted on G2.com.
made easy with repectitive tasks and easy to build custom agents using agent builder Review collected by and hosted on G2.com.
Cost is high and $2 per each execution.More consistent output response is required from llm Review collected by and hosted on G2.com.
