Salesforce Agentforce Features
What are the features of Salesforce Agentforce?
Customization - AI Agent Builders
- Natural Language Configuration
- Tone Customization
- Security Guardrails
Functionality - AI Agent Builders
- Omni-channel Support
- Agent Branding
- Proactive Response Capabilities
- Seamless Human Escalation
Data and Analytics - AI Agent Builders
- Analytics & Reporting
- Contextual Awareness
- Data Privacy Compliance
Integration - AI Agent Builders
- Workflow Automation
- Platform Interoperability
- CRM Data Integration
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Salesforce Agentforce Categories on G2
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Customization - AI Agent Builders
Natural Language Configuration | Supports configuration using natural language instructions. 16 reviewers of Salesforce Agentforce have provided feedback on this feature. | 80% (Based on 16 reviews) | |
Tone Customization | As reported in 16 Salesforce Agentforce reviews. Allows users to customize the tone of agent. | 68% (Based on 16 reviews) | |
Security Guardrails | Enables definition of clear security guardrails for agent actions. This feature was mentioned in 16 Salesforce Agentforce reviews. | 83% (Based on 16 reviews) |
Functionality - AI Agent Builders
Omni-channel Support | As reported in 16 Salesforce Agentforce reviews. Provides support across web, mobile, messaging apps, and other channels. | 77% (Based on 16 reviews) | |
Agent Branding | As reported in 16 Salesforce Agentforce reviews. Allows customization of agent branding, including visual appearance and conversational style. | 80% (Based on 16 reviews) | |
Proactive Response Capabilities | As reported in 16 Salesforce Agentforce reviews. Equips agents with proactive response capabilities based on predefined triggers. | 75% (Based on 16 reviews) | |
Seamless Human Escalation | Based on 16 Salesforce Agentforce reviews. Facilitates seamless escalation to human employees for complex issues. | 81% (Based on 16 reviews) |
Data and Analytics - AI Agent Builders
Analytics & Reporting | As reported in 16 Salesforce Agentforce reviews. Provides analytics and reporting on agent performance and interactions. | 80% (Based on 16 reviews) | |
Contextual Awareness | Based on 15 Salesforce Agentforce reviews. Offers agents the ability to maintain contextual awareness across interactions. | 78% (Based on 15 reviews) | |
Data Privacy Compliance | As reported in 16 Salesforce Agentforce reviews. Ensures compliance with data privacy and governance requirements. | 84% (Based on 16 reviews) |
Integration - AI Agent Builders
Workflow Automation | As reported in 16 Salesforce Agentforce reviews. Automates workflows and actions based on agent responses. | 86% (Based on 16 reviews) | |
Platform Interoperability | As reported in 16 Salesforce Agentforce reviews. Enables interoperability with multiple platforms for unified experiences. | 88% (Based on 16 reviews) | |
CRM Data Integration | As reported in 16 Salesforce Agentforce reviews. Allows integration with CRM data to ground agent responses in business context. | 91% (Based on 16 reviews) |
