Rulai Pros and Cons

I like the UX, which is very intuitive and easy to work with for beginners. Also has a complete knowledge base. They give a complete 10 days training that facilitates all the understanding of the architecture and how to start with the platform. Review collected by and hosted on G2.com.

I haven't found any downsides at this moment. Probably the other language integration could be a weakness but it is acceptable by now. Review collected by and hosted on G2.com.

The language, the interface of the console, and the training. An in depth designer track was a great way to meet the Rulai console and really get our arms around the dynamics at play in building and deploying chat-bots in our organization. There were so many new considerations for voice, tone, and content strategy that came to light for us because of the training materials. I also really appreciate Rulai's ability to handle context switching during conversation. I think that goes a long way in helping keep the conversation natural and help users feel engaged. The interface seems relatively straight forward and with additional training I would feel confident getting started without too much technical background. Review collected by and hosted on G2.com.

Some concepts like combining concepts like intents and variables felt a bit clunky, but I'll mark this up to more my own inexperience than a short fall of the console. I did find the visual presentation of the flows to be a bit challenging. They look a lot like flow charts and are colorful - which is great - but they use these curved line connectors that I feel make the conversation look messy. It's just a bit hard to track all the pieces involved because it ends up looking like a bit of a messy web. This is really a minor thing though. Overall I think this is a powerful tool that could be easily learned. Review collected by and hosted on G2.com.

I love the ease and feel of the Rulai Console. The UI is very intuitive with a drag-and-drop approach to building out bot flows, and the NLU solution is super robust. I also appreciate that it doesn't resemble an internal tool which I've encountered with other bot building platforms. The node-and-linking system is an elegant way to map out the flows, and if snapped into place with intention, can double as a diagram and thereby cut out a step or two in the bot building process. Review collected by and hosted on G2.com.

I'm pretty happy with my experience and honestly can't think of anything I "dislike". As an area for improvement, I might suggest making the Conversational AI courses generally more accessible. I'm absolutely grateful to have been able to take the Designer Course for free, but this would not have been the case if it had not been for the "exceptional circumstances" of the pandemic. Moreover, I'm sure I'm not the only one who would love to stay connected and continue learning/collaborating with the Rulai community. Review collected by and hosted on G2.com.

I really like the user friendly way of creating dialogues, you don't really need a lot of coding to create a smart flow. I also love the automatic jumping between dialogues, which creates a very natural experience. Review collected by and hosted on G2.com.

I haven't found anything yet that I really dislike, since I have only been getting to know the platform for 2 weeks now. Would love to learn more how to integrate the same bot on multiple channels though. And if there are possibilities to expand to the Netherlands. Review collected by and hosted on G2.com.

Best chatbot experience and easy to use for professional and novice.

I recommend highly Review collected by and hosted on G2.com.

Bugs are already corrected by frequent updates. Bugs are not embarassing Review collected by and hosted on G2.com.

The range of configuration properties that allow you to do whatever you imagine your bot is supposed to perform and the design that accompanies it. Review collected by and hosted on G2.com.

Some feature names are not intuitive but once you work in the system, you learn quickly. Review collected by and hosted on G2.com.

The easy to use UI and the various features integrated into it. Review collected by and hosted on G2.com.

Nothing specific, but if i have to be choosy then i would say saving a flow is a bit un-structured. A button might do the job. Review collected by and hosted on G2.com.

I have used a number of ai-enabled bot platforms. Those platforms tend to either have Business Analyst UIs, with limited capabilities or overly complex Developer Uis and developer level programming. Rulai provides a simple to use UI, with built-in capabilities typically available on the Developer-focused solutions. Rulai reduces Bot development times and improves "time to market" when it's critical to the business. Bot escalation options with a large number of partners. Review collected by and hosted on G2.com.

Inbound channels are limited to web and FB Messenger. Review collected by and hosted on G2.com.

RulAI has a user-friendly console. It is very easy to understand and use it. You can build your bot from sratch and improve it with your experience and imagination. Review collected by and hosted on G2.com.

It is a paid version. They should provide a community free version for developers and data scientists to play around. Review collected by and hosted on G2.com.

It's easy to develop and deploy the bot and easily make changes after deployment.

The NLU capabilities are best utilized. Review collected by and hosted on G2.com.

There is hardly anything that would be disliked by anyone. Review collected by and hosted on G2.com.