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While I haven't had an opportunity to immerse myself in the tool in an end-to-end project (design, build, deploy, maintain, iterate), my work on demo bots gives a clear sense of Rulai's feature set and differentiators.
The Rulai platform streamlines conversation design, prototyping and testing by enabling your conversation design team to work in a flow tool that plots code and provides real-time prototyping in the chat console. I've previously designed conversations with non-code flow charts built in flow charting or visual design tools. Handoff was then often a manual slog of getting those flows, NLU intent architecture, and dozens of potentially intricate UX details to a conversational developer to build into an enterprise-built JS-based flow tool. Rulai takes the conversational designer's flow chart and the conversational developer's flow tool and combines them into one tool that's widely intelligible to the non-technical conversation designer and that simplifies--and minimizes--handoff conversations between designers and devs. The ability to test flows stored in the editor in real time in the chat console is also a great improvement over other workflows I've used. For ease of use, Rulai's prototyping and testing functionality even beat some of the out-of-the-box commercial platforms owned by the big tech players.
Another differentiator is its ability to handle multi-intents and disambiguate intents. Most other platforms I've worked with require some element of manual tuning to even begin to handle multi-intent or disambiguate intents. Rulai's defaults solidly resolve multi-intents and provide a functional disambiguation framework. While the logic isn't perfect, it provides a functional solution to these common problems with a simplicity that's uncommon in competitor platforms.
The global intents and variable repos are strong enough to cover most enterprise use cases and speed up the build process significantly.
The strengths of the platform and its flow-building approach are strong enough to keep me committed to learning--and training my teams to master--its nuances moving forward. Review collected by and hosted on G2.com.
Some of the documentation is a bit diffuse, which may make it difficult to pick up the platform and harness all of its functionality without an active customer success support relationship.
Intent disambiguation can be a bit clunky and needs some fine-tuning to ensure that the disambiguation subflows provide appropriate final content and UX. Review collected by and hosted on G2.com.
81 out of 82 Total Reviews for Rulai
Overall Review Sentiment for Rulai
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Rulai goes beyond the norm and looks to address the more difficult conversational AI challenges that other solutions tend to shy away from such as context awareness and seamless orchestration across multiple channels. Their knolwedge of the enterprise customer service space helps them deliver a comprehensive and thorough feature set that is easy to use, requires low to no code, and is packaged as a seamless cloud-based solution at scale. Review collected by and hosted on G2.com.
Rulai is a newer company, and like any technology business, it faces the usual growing pains and bandwidth issues common in the fast paced, hungry AI market. These challenges are easily overcome with Rulai's deep bench of enterprise and technology expertise coupled with strong university partnerships that lead to best-in-class solutions. They are worth the wait. Review collected by and hosted on G2.com.
I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities.
Unlike other platforms, you can clearly see the conversational flow design in front of you. Troubleshooting made easy as well, and you don't need to be incredibly tech savvy to use most of the platform's features. Adding to that, if you are used to other platforms and know the basics of programmig, Rulai is incredibly deep with plenty of features to be used in integrations and more complex solutions for clients.
Features such as analytics, knowledge bases and so on are also easy to learn and use. The platform consists of a solid foundation for chatbots for all kinds of clients. Though I would recommend it for clients that want more from their chatbots than just a FAQ bot. Review collected by and hosted on G2.com.
While the user interface is friendly, I've had experiences where other colleagues had trouble navigating the dashboard and finding information. While I consider Rulai to be easy to learn, it won't be quick as other more simple chatbot platforms.
The platform also lacks a built-in satisfaction survey for users to interact with, unlike other platforms where it's something that can be set in their settings, a flow needs to be created and then triggered throughout the bot so it appears during conversations.
I would say that Rulai is easy to learn, but hard to master, which can be seen as a negative for some clients. Review collected by and hosted on G2.com.
Easy to learn: I'm a student new to AI and Natural Language Processing, and the course material Rulai offers is very comprehensive, organized, and easy to follow. I was able to use the developer console right away after taking the course.
Flexible console: The console interface is intuitive and user-friendly. I was impressed by its versatility for a wide range of use cases and its integration with multiple channels. The console allows drag-and-drop while also letting you run customized code.
Powerful analytics: The analytics feature is robust and easy to access. It allows customized filtering and can provide detailed insights into chatbot usage and user activity. Review collected by and hosted on G2.com.
Minor UI: Potentially some minor improvements with the UI of the console may further improve development efficiency. Review collected by and hosted on G2.com.
I had a great experience with the folks at Rulai during our integration project. They are very helpful and knowledgeable. Their product is top notch and very easy to integrate with. We built a custom integration and I appreciated the flexibility built into the Rulai platform. Review collected by and hosted on G2.com.
I am satisfied overall with the Rulai solution. . Review collected by and hosted on G2.com.
I like that it is mostly simple and easy to use, as it only uses javascript, also the interface is freidnly and easy to use and remember where everything is. Review collected by and hosted on G2.com.
I think that its robustness makes it have limitations, I also don't like that some things in testing don't work in production, or I also think that there's is not new stuff coming once in a while or improvements. Review collected by and hosted on G2.com.
It is very easy to use, very intuitive, you do not need to have extensive programming knowledge to achieve great things, it allows you to grow as much as you want. Review collected by and hosted on G2.com.
Maybe they could feed the documentation a little more, make it more complete, more examples, generally more detailed. Review collected by and hosted on G2.com.
With Rulai, it is quite easy to navigate through the different flows and create or update them. The tool makes it easy to monitor and improve the conversations between the chatbot and the person writing.
In terms of implementation, it is quite smooth to create a new chatbot and deploy it to another website.
In addition, the team is reactive, available and always try to bring a solution. Review collected by and hosted on G2.com.
For the Analytics part, in the "Collected Data" tab, it would be nice if we could move around the different metrics (or add new metrics) to create funnel and better analyze the data. Review collected by and hosted on G2.com.
Flexibility & ability to handle complex use cases. With its focus on Omni-channel Engagement and AI Knowledge System, Rul.ai is very well suited for enterprise customers. It has been a pleasure to work with Rul.ai on complementing the powerful capabilities of Rul.ai by adding conversation orchestration capabilities to positively impact business outcomes. Review collected by and hosted on G2.com.
Nothing comes to mind. Perhaps need to create stronger brand awareness. Review collected by and hosted on G2.com.
The work tracking because we can make everyone work keeps an eye even if we have to wait for some answers. Review collected by and hosted on G2.com.
We could improve the child issues or link tickets options. Review collected by and hosted on G2.com.
Very easy to use interface; the console allows for new resources to onboard quickly. Review collected by and hosted on G2.com.
The analytics in Rulai are great, it would be nice to be able to pull the analytics out of Rulai easier though to generate own analytics at times. Review collected by and hosted on G2.com.
