292 Ruddr Reviews
Overall Review Sentiment for Ruddr
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I use to forget about submitting my timesheet, but ever since using Ruddr, it's timely email reminder keeps me on track to submit on time. Review collected by and hosted on G2.com.
Nothing much to say here. Probably no black theme to switch to. Review collected by and hosted on G2.com.
Ruddr is a easy to use, but yet complex tracking for professional services organizaitons. Most tools are costly even when your company is small. My favorite part of Ruddr is it's flexible pricing model that allows us as a small company to have a solid, first-class tool that we can grow into as we grow! I also like that it was built by people who have run a professional services organizaiton so they truly understand the metrics and ares of difficulty in managing a services organization. Review collected by and hosted on G2.com.
I would like to have the ability to add some custom fields so hoping some day this will be possible since their roadmap seems agressive and proactive. Review collected by and hosted on G2.com.
I would start with the overall customer service provided, from the initial sales dicussions with Matt who took time to understand our requirements and helped us to make an informed decision to choose Ruddr. We were then introduced to Jason who took us through a very clear and structured onboarding process and was a reassuring and knowledgable prescence throughout. Jason continued to provide excellent ongoing support throughout our implementation. The features of the platform itself is very user friendly with the simplicity of the product being it's stongest asset. We also find the speed of load times is great and the reports are generated quickly. There is a wide variety of useful metrics available which enables Agenor to analyse project perfomance effectively. Review collected by and hosted on G2.com.
The one feature that would enhance the tool is if it tracked time in days as well as hours as this is the model in which Agenor operate. Jason has assured us that this is part of their development roadmap. Review collected by and hosted on G2.com.
The onboarding process was very helpful and hands on. The Ruddr team was attentive and felt like an extension of our team. I looked forward to our calls to dig in and learn more about the tool. Review collected by and hosted on G2.com.
Ruddr is constantly taking feedback and making improvements, but at this moment our team has been wishing for the ability to copy previous day's rows in the daily time tracking timer view rather than having to create new rows when starting a timer each day.
It would also be great to have a list of or more visibility on what reports each user role is able to view. Review collected by and hosted on G2.com.
Ruddr was everything they said it was in our demo and more. Seamless integration with QBO, and Expensify, the onboarding process was amazing, Jason was extremely helpful and always there with the answer! Our conversion was so easy and done within a day or less, setting up the clients and projects was the best way to learn the system with Jason right there to answer any questions. I find myself working in Ruddr daily and finding more things that it can help us with than we originally planned. Shortly after implementation we decided to add our independent contractors because it was so easy to use and a more accurate way to capture their time. Invoicing in Ruddr is amazing and we have quickly switched our process over from QBO invoices to Ruddr. Review collected by and hosted on G2.com.
I have not found it yet all of my questions are resolved quickly by Jason! Review collected by and hosted on G2.com.
It's fairly intuitive and allows all data to be reviewed in the format required at the time. Review collected by and hosted on G2.com.
I'm used to keeping track of my time based on the project number. Unfortunately Ruddr does not seem to allow project number search while adding to the timesheet. Review collected by and hosted on G2.com.
Ruddr matches the way we think about tracking hours and projects Review collected by and hosted on G2.com.
Not a dislike per se, but it's massive potential for customization can be a lot to take in at first Review collected by and hosted on G2.com.
Easy to use for entering timesheet information and checking metrics related to project utilization and billable hours. Review collected by and hosted on G2.com.
my use of Ruddr has been limited to timesheet entries so haven't found anything I disliked so far. Review collected by and hosted on G2.com.
I like that my customer success manager- Jason Barrett went above and beyond to solve my problems and always has an answer and solution to my issues. Review collected by and hosted on G2.com.
I wish the tasks page would show % completed per task, and clearly indicate the amount of hours completed. I guess this can be seen with a report, but would be nice if the Tasks page had metrics I'm used to seeing with my old system. Review collected by and hosted on G2.com.
