111 Route Reviews
Overall Review Sentiment for Route
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The system is easy to use, and the prople who I dealt with were very fast in solving the problem. I had 2 cases shipped and tehy were unfortnately damaged, the claim and refund process was easy, quick and seamless. Review collected by and hosted on G2.com.
Nothing I can think of. It makes 100% sense to use it. Review collected by and hosted on G2.com.
Route take a large burden off of the administration required for Trace, Tracking and Claims. This is very time consuming and an exhausting process. Route alleviates this headache. Customer can file a claim with Route representatives and the process is efficient and quick. Review collected by and hosted on G2.com.
Sometimes issues are challenging to communicate with representatives in chat, particularly if they are time-sensitive. So at times that can be a little challenging. For the most part, with a little time and effort, these are able to be cleared up and all the reps have genuinely shown they want to assist. Review collected by and hosted on G2.com.
The response time was unbelievable quick and the rep was very professional. Review collected by and hosted on G2.com.
Nothing at the moment, there hasn't been an issue that they have not resolved. Review collected by and hosted on G2.com.
Route has been fantastic to work with! We integrated Route into our website this year and saw immediate results. It helped bring our customer service to a new level and the customer experience! Highly Recommend! Review collected by and hosted on G2.com.
There has not been anything we dislike about Route. They have been fantastic to work with and have been very helpful to us as a company and our customers. Review collected by and hosted on G2.com.
The response time was great, and the attention to detail was awesome too. I appriciated the communication between the rep and myself, they took the time to understand and explain the process. Review collected by and hosted on G2.com.
Honestly I had an overal good experience, not sure if it was my email but the thread of the conversation was a bit wonky but belive its a google issue not the issue of Route. Review collected by and hosted on G2.com.
On the business side, Route offers flexible options for package protection and their support team can help you reduce your support team's workload. Their app is so easy to use and their rates are very affordable.
On the customer side, Route makes their policies very clear and any shipping-related issues can and will be resolved by their team. Any negative reviews you may see are likely due to the original seller relying too heavily on shipping insurance for other, more product-specific issues. Any time I've used Route as a customer I've been happy to have their service. Review collected by and hosted on G2.com.
Account reps are expected to upgrade client subscriptions. For us, it was specifically to use their product recommendation features which we have alternatives for. We're happy with just leaving Route as a means to insure packages and leverage their support team. Review collected by and hosted on G2.com.
We have had only a positive experience with Route. Our company ships a lot of perfume bottles that unfortunately are bound to break once in a while. Having Route has put our minds at ease knowing that they are able to resolve any damaged packages (or lost and stolen for that matter). Route truly has been a lifesaver for our business and couldn’t recommend it enough. Review collected by and hosted on G2.com.
My only dislike is that their premiums have increased for my customers. However, I understand this was necessary from a business standpoint. Review collected by and hosted on G2.com.
Working with a team that uses route right now. They have been easy to work with, we onboarded them quickly and seamlessly, and they are taking care of our customers for us on the "boring FedEx mess ups" so that we can be on the phone with customers and helping them with other things. It's a great service and option for anyone sending out lots of packages as a business. I would recommend them highly. Review collected by and hosted on G2.com.
I don't have too much visibility into it, but it's not really their fault as they have plenty of visibility on their dashboard. I just don't think to go look at it. Review collected by and hosted on G2.com.
I ordered from JLuxLabel and attached Route to my purchase. Although, the item didn't show up, after contacting route and waiting the appropriate amount of days I had a resolution with my money returned promptly. Review collected by and hosted on G2.com.
I disliked waiting five days for a resolution, but understood why. Review collected by and hosted on G2.com.
