The response time was unbelievable quick and the rep was very professional. Review collected by and hosted on G2.com.
Nothing at the moment, there hasn't been an issue that they have not resolved. Review collected by and hosted on G2.com.
110 out of 111 Total Reviews for Route
Overall Review Sentiment for Route
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Nothing but wonderful experiences using Route. Their team takes care of the heavy lifting fixing customer shipping issues which allows us to handle other issues in a timely manner. Review collected by and hosted on G2.com.
Nothing stands out as a downside, everything works as intended. Review collected by and hosted on G2.com.
What I like best about Route is it helps our e-commerce company with damaged or lost orders. Getting our orders to our customers in a timely fashion is key plus they help us insure they will get a product that has not been damaged in transit. Review collected by and hosted on G2.com.
There are no downsides to using Route. They have made our job and customer service more efficient and effective. Route always answers our inquiries on time, wether it be directly with us or the customer. Review collected by and hosted on G2.com.
All of the reps I have spoken with work quickly and diligently to resolve issues. I know that if I tell a customer to make a claim that it will be an easy experience for them during a stressful time. Review collected by and hosted on G2.com.
The chat bot questions are sometimes not helpful as the merchant Review collected by and hosted on G2.com.
Instead of looking in my email and constantly trying to find tracking on multiple different packages, I can use the Route app and find everything all at once! It's nice to have all of my tracking info in one spot! Review collected by and hosted on G2.com.
I honestly haven't found anything that I dislike about the app or the online service. The online service is great and the people that work for Route explain everything to you without issue. Review collected by and hosted on G2.com.
Merchant reps are nice and helpful. Chatting in is never stressful Review collected by and hosted on G2.com.
Usability for customers not great, seems like a lot of pitfalls they get stuck in so they end up needing additional help when submitting a claim Review collected by and hosted on G2.com.
I was hesitant to choose insurance for my online order but hey it was only about $2 to insure my $100+ order. It unfortunately arrived melted and unusable. Route quickly resolved my issue and for no additional charge shipped a duplicate order within only an hour and a half of submitting my order claim! Will definitely always be insuring through them when i have the option. Review collected by and hosted on G2.com.
Nothing! Everything worked out perfectly Review collected by and hosted on G2.com.
Their customer service is fast and they are very helpful. I had a package that was marked as delivered but never arrived and they made sure I received a refund for the order. Review collected by and hosted on G2.com.
At this time, I don't have any issues with route. They've always been able to assist me with issues pertaining to missing packages. And if I don't have a problem, they are spot on when it comes to when my package will be delivered. Review collected by and hosted on G2.com.
We started using Route on our ecommerce site this year. They have been great to work with from the very start. Luke Smith and Travis Robinson have always been available when we have questions or need help. I was even invited to a Utah Jazz game to meet them in person and learn more about Route. I would highly recommend doing business with this company. Review collected by and hosted on G2.com.
I have nothing bad to say about Route. We are happy we decided to start having them help insuring our customer's packages. I highily recommend anybody with an ecommerce site to look into using them. Review collected by and hosted on G2.com.
