Roster Pros and Cons

I like how easy Roster makes it to manage brand media content as an athlete/influencer. The brand is able to provide specific guidelines, then see when I have completed those requirements. Review collected by and hosted on G2.com.

It is very limiting and sometimes feels more "advertise-y" than I like my promotions of a product to be. It would be cool to be able to share non-specific brand promotions (where I promote a brand in a more natural manner) with the brand via Roster as well. Review collected by and hosted on G2.com.

Roster has been an incredible tool for my Community Management and Ambassador Program Management career. I have used it across multiple jobs, and I've found it incredibly useful every time. For myself, most of its value comes in my brand's ability to interact with ambassadors on a personal level on a large scale. I've been with companies that have had hundreds of ambassadors onboarded onto Roster, but I still can make a personal connection with each one through their platform.

On top of that, being able to organize campaigns using content from our ambassadors makes my job as a content creator/curator so much easier! It's all easy to find and digest large amounts of content quickly.

My use of Roster has significantly increased the day-to-day and overall execution of my job. I've been incredibly pleased with the account managers and C-Suite employees I've interacted with, and would recommend them to anyone looking to take their brand's ambassador program to the next level. Review collected by and hosted on G2.com.

While there are not many downsides to using Roster, I have found that it can occasionally miss content that should be automatically pulled in. It can also be a hurdle for some creators to use another platform to receive campaign requests when most other brands work through DMs or email. But those brands need to be using Roster, so I don't put much weight to it. Review collected by and hosted on G2.com.

The Roster team has excellent customer service & is super easy to work with. They'll even help you build out your programs! I love how there are so many tools within the platform that help to capture UGC, while also staying automated. Review collected by and hosted on G2.com.

The learning curve was a little hard for me to navigate on my own. I struggled with the milestone tiers in building out the program & getting it started, but once I hopped on a call with someone from their team, it was a breeze! Review collected by and hosted on G2.com.

The abundance of featues makes it possible to customize everything to the way I want to set up my ambassador and influencer programs. Review collected by and hosted on G2.com.

Some of the features could use a little more explanation on the ambassador side for their experience to be a little more intuitive. Review collected by and hosted on G2.com.

Love the content syncing to the platform and ease of bulk payouts. Custom programs and campaigns make it easy to ensure we are meeting our community's needs. Our favorite platform we've used so far. Review collected by and hosted on G2.com.

Outreach must still be done internally. If you are ready to do your own outreach, this is the favorite platform we've found so far. User and administrator friendly. Review collected by and hosted on G2.com.

I like that I can find a tree that shows who manages who, and you can tell the team structure. Additionally it gives you contact info and ways to recognize service years. Review collected by and hosted on G2.com.

I would like to be able to search by job title beyond just name. This would be very helpful with networking within my company. I also think there could be a search by department feature. Review collected by and hosted on G2.com.

We're able to streamline communication, management, and reporting. Roster allows us to scale our program across multiple regions easily, with different team members managing different regions, while still having consistency across our ambassador program. The team at Roster is eager to hear feedback, and help create solutions whenever we want to do something the system doesn't currently have built in. Review collected by and hosted on G2.com.

The only part of Roster we don't like, is some inconsistencies with tracking social content. Ambassadors have to make sure to use specific hashtags in order to track their progress. Review collected by and hosted on G2.com.

Rosters consolidation of contacts has been incredibly helpful in managing affiliates and influencers. Review collected by and hosted on G2.com.

The only downside is that there is no built in influencer list. Review collected by and hosted on G2.com.

It has a lot of great features to make your ambassador program work how you want it to. Review collected by and hosted on G2.com.

There are definitely bugs here and there, but the team is always quick to fix it. Review collected by and hosted on G2.com.

We've used Grin, Lead Dyno, Post Affiliate Pro, and many other affiliate/influencer tracking softwares and Roster is by far the best for all our needs! We have multiple "programs" we like to group users in to like dropshippers, affiliates, influencers, customer referrals, etc. We are able to make those separate programs inside of Roster to manage their specific terms, rewards, and commissions! Nothing we've explored has ever been able to do that.

The tracking works very well with our Woocommerce websites we use. Being able to create coupon codes in our Woocommerce store and connect those to Roster also helps a ton!

The support team at Roster is extremely responsive and I love that they are a US based company. We've had many things they've helped with. Review collected by and hosted on G2.com.

I only have 2 suggestions for what I would improve to make this perfect.

1. Create something to make the Woocommerce coupons inside of Roster instead of having to make it in Woocommerce.

2. Create something or integrate with another software to allow us to search for social influencers and see their profiles. Review collected by and hosted on G2.com.