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20 RMS Reviews
The team is very supportive. App is easy to use and navigate. Less expensive and giving good experiences. Integration with good hotels. Review collected by and hosted on G2.com.
Sometimes app is working slow. But it can be improvized Review collected by and hosted on G2.com.
I loved the ease of making reservations and sending emails to the guests, even once they have arrived. I love that you are able to make multiple reservations at the same time. Review collected by and hosted on G2.com.
When making multiple reservations, it is difficult to make the deposit for each reservation. You have to charge the account for all of the and then go in and individually apply the deposits.
We also had an issue where we had to close the online reservations because it was double booking reservations and then would reserve golf carts that were not available. Review collected by and hosted on G2.com.
Custom dashboards you can make for different lines of business within your resort. They have many widgets you can add to your own personal dashboard including occupancy graphs, live housekeeping information, and links to any reports or functions in the program that you would like. You can save this dashboard for just yourself so every user can have their own, or you can save a dashboard for one line of business, say all your reservations agents can see the same dashboard as a default and all your maintenance staff will see a different more relevant dashboard for them. It took some time to set up and get used to all the features but RMS is very easy to explore and forgiving if you make a mistake. Review collected by and hosted on G2.com.
I work specifically for a rental home company, so there are features of this program that only really relate to hotels as a opposed to rental homes, so there are some differences in business needs that we have to work around within RMS that we didn't used to have to, for instance taking payments and how the payment tab is in this program is specifically designed for hotels and not exactly for how we previously took and processed payments, but we make it work. Review collected by and hosted on G2.com.
Very intuitive for making reservations. Tons of features. Review collected by and hosted on G2.com.
The menus are not organized well. Sometimes when I'm trying to configure things I spend more time looking for the menu item then I should have to. Review collected by and hosted on G2.com.
Good interface makes it easy to use. Scalable to your business size. Review collected by and hosted on G2.com.
Split reservations can be a challenge, rates don't always calculate correctly. Reporting isn’t always intuitive. Review collected by and hosted on G2.com.
We purchased our park 2 years ago, this was the least expensive programming we could find that had the majority of the highlights we required at a value we could bear. Shockingly, the product did all that it said it would and was anything but difficult to learn. We bought the POS include also for store and propane deals. We have since included the system work which additionally was anything but difficult to set up and fills in as portrayed. After some time we have likewise tweaked our framework with different hues and revealing. The main troublesome piece of the framework and the one thing we haven't generally possessed the capacity to make sense of is the detailing. While it accompanies the reports we requirement for task, we might want to do some redid detailing. We have possessed the capacity to do some customization around there however except if you are a developer with VB or C preparing. Having said that, the proprietor of the product is extremely receptive to demands. For instance, the framework was setup up to request evaluating however not amount. We proposed that for POS, amount would likewise be something worth being thankful for to request. By and large, we have taken a gander at a considerable lot of alternate bundles out there since we purchased our framework and have never discovered one that did everything that RMS Campground did and unquestionably not at the cost. We have been extremely content with our framework. Review collected by and hosted on G2.com.
One disadvantage is that the client support is all in or all out. Some are incredible and others are horrendous, so it's exceptionally disappointing. You ought to have individuals spend significant time in specific capacities and after that course calls appropriately. Framework is too huge for everybody to know everything. Other inconvenience is that the planning/cash for client reports is simply preposterous. Notwithstanding making an "improvement" to a report that is as of now out there is an incredibly long process. You ought to have a division of your improvement group devoted to this so the solicitations don't take so long. Other disadvantage is that all reports ought to have the alternative to keep running as rate compose rather than simply site compose. Not every person assigns particular locales as particular rate composes, so it's difficult to maintain your business. Also it ought to have the capacity to cluster reports to calendar to send to clients instead of every one being it's own email. Also I hate that the inhabitance report needs more alternatives. Review collected by and hosted on G2.com.
