Ringy (formerly iSales) Features

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

Based on 26 Ringy (formerly iSales) reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Based on 30 Ringy (formerly iSales) reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. This feature was mentioned in 30 Ringy (formerly iSales) reviews.

Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. 30 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Based on 29 Ringy (formerly iSales) reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. This feature was mentioned in 30 Ringy (formerly iSales) reviews.

Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. This feature was mentioned in 31 Ringy (formerly iSales) reviews.

Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 22 Ringy (formerly iSales) reviews.

Tracks issues/help requests reported by customers through the resolution process. 24 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. This feature was mentioned in 25 Ringy (formerly iSales) reviews.

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 24 Ringy (formerly iSales) reviews.

Ability to input, modify and extract data from the application in bulk through a structured file.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

As reported in 20 Ringy (formerly iSales) reviews. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. 16 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 28 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

As reported in 25 Ringy (formerly iSales) reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance 31 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Records calls for future reference. 11 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Generates an area code local to where the user is calling to increase likelihood of pick-up. 22 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 21 Ringy (formerly iSales) reviews.

Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 23 Ringy (formerly iSales) reviews.

Based on 23 Ringy (formerly iSales) reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. 21 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

As reported in 22 Ringy (formerly iSales) reviews. Allows users to denote which contacts they believe are prospective customers.

Allows users to take notes during or after the call for future reference. 23 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Delivers users a daily summary of activity. 19 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 18 Ringy (formerly iSales) reviews.

Sends automated emails to increase engagement with prospective clients. 23 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Based on 19 Ringy (formerly iSales) reviews. Organizes contacts based on probability of success.

Enables users to send mass text message campaigns This feature was mentioned in 10 Ringy (formerly iSales) reviews.

Based on 10 Ringy (formerly iSales) reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time

As reported in 10 Ringy (formerly iSales) reviews. Provides automatic text message replies to recipients

Provides automatic URL shortening to use less characters via text

Sends out multimedia via text messages, such as coupons, pictures, and audio

Offers features for personalizing text messages based on customer information or past behavior 10 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Allows users to establish automated workflows and triggers to deliver transactional text messages 10 reviewers of Ringy (formerly iSales) have provided feedback on this feature.

Provides pre-built or customizable performance reports

Automates tasks and features for added convenience

Offers a white labeling service for agencies or resellers to customize platform branding

Text enables landline phones so users can receive text messages sent to an existing business number

Provides businesses with 5- to 6-digit short codes for running text marketing campaigns

Facilitates the integration of text messaging into existing business applications through an SMS gateway API