RingEX Pros and Cons

We transitioned to Ring Central from Mitel and it went great. The preparation that was done in advance by RC team and the support we recieved after made it a smoth transition for all of our staff spread across our offices and those working remotely as well. The admin portal had been much easier for me to use as well especially when dealing with the call routing changes. Review collected by and hosted on G2.com.

As a non-profit that has recently had a reduction in funding and therefore had to close an office and layoff several employees, it would be appreciated if we could reduce the number of licenses we pay for before the contract is over. Review collected by and hosted on G2.com.

However, over the past few months, I’ve noticed significant improvements. RingCentral now provides dedicated account managers, which has been a game-changer. Their customer service is much more accessible and responsive. Additionally, their collaboration with Agency Zoom has been a great enhancement, and it’s clear they’re focused on consistently improving their product. Review collected by and hosted on G2.com.

My experience with RingCentral has been a journey. Initially, I faced significant challenges with their customer service. When I reached out for support, I often had to make multiple calls and express my frustrations before receiving help. It was frustrating to speak with several team members, none of whom seemed to know what was happening or what steps had already been taken. There was a clear lack of communication. Review collected by and hosted on G2.com.

We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized. Review collected by and hosted on G2.com.

Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle. Review collected by and hosted on G2.com.

Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents. Review collected by and hosted on G2.com.

We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages.

Its a very complex system to navigate on the portal. It always requires a call for support to help. Review collected by and hosted on G2.com.

As the Administrator of our Call Center, I rely heavily on our business metrics and performance analytics. These tools are invaluable in helping us deliver exceptional customer experiences.

The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.

By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction Review collected by and hosted on G2.com.

I've been utilizing our call center software, and while it provides valuable insights, I do have one major concern. As a call center with four queues routing calls to us, I wish I had a clearer understanding of the call routing logic.

Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.

This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance. Review collected by and hosted on G2.com.

We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire. Review collected by and hosted on G2.com.

Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying. Review collected by and hosted on G2.com.

Ring EX works from anywhere. I can be at work, at home or on the go traveling. I have access anywhere I have an internet connection. Setting up users and personal devices is very easily done. This is my 2nd company I have been working for using Ring Central and we have all loved the ease of integration of all the tools they offer. Our users are excited about using this platform all the time when working remotely. Review collected by and hosted on G2.com.

So far I have not found anything that I do not like or would not use. Your product support and engineering people are very helpful. Review collected by and hosted on G2.com.

The dashboard is super intuative and makes tracking sales leads so much easier. I can see all my customer interactions, track my progress, and organize my daily tasks in one place. The visual charts and graphs help me understand our sales performance quickly. Its relly helpful for someone like me who needs to stay on top of multiple leads at amogh naturals Review collected by and hosted on G2.com.

There are a few things that bug me. The mobile app can be pretty slow and sometimes freezes when im trying to enter customer info on the go. Customer support takes forever to respond when i have technical issues, like sometimes it takes 2-3 days to get a proper reply. The pricing is also bit on the expensive side for smaller teams like ours. Also, the reporting features, while good, could use more customization options Review collected by and hosted on G2.com.

The thing i love most is how it saves me tons of time when looking through old call recordings. Like, instead of listening to entire calls, I can just search for specific keywords or phrases and it takes me right to those moments. The transcription quality is pretty accurate too, way better than what we used before. And the ability to tag important parts of calls is super handy for training new people. Review collected by and hosted on G2.com.

The search can get pretty slow when you're going through months of call data at once, wish they could make that faster somehow. Also, when you're trying to export multiple recordings in bulk, the process feels kinda clunky and takes more steps than it should. And while the transcription is generally good, it sometimes struggles with industry-specific terms or when people talk really fast or have strong accents. Would be nice if they let us add custom vocabulary for our industry jargon to improve accuracy. Review collected by and hosted on G2.com.

I really love how easy it is to use RingEX for all my communication needs. The video calls are super clear, and I can have up to 200 people in a meeting, which is great for our team. The chat feature feels like a digital workspace where I can find old messages and files without any hassle. Plus, the AI note-taking is a really good feature! It captures everything during meetings so I don’t have to stress about missing important details. It really helps keep everyone on the same page. Review collected by and hosted on G2.com.

One thing that bugs me is the learning curve when setting up different groups and features. It took a bit of time to figure out how to customize everything the way I wanted it. Also, sometimes the messaging feature doesn’t deliver messages right away, which can be frustrating when I'm waiting for a response. And while the customer support is usually helpful, there have been times when I felt like I was stuck on hold for too long. Review collected by and hosted on G2.com.