# Ringba Reviews **Vendor:** Ringba **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 156 ## About Ringba Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at sales@ringba.com ## Ringba Pros & Cons **What users like:** - Users commend the **excellent customer support** of Ringba, praising its responsiveness and helpfulness whenever assistance is needed. (12 reviews) - Users praise Ringba for its **ease of use** , allowing quick learning and effective call campaign management. (9 reviews) - Users value the **exceptional reporting options** in Ringba, contributing to improved efficiency and user-friendly experience. (5 reviews) - Users value the **robust analytics** of Ringba, enabling effective campaign management and informed business decisions. (4 reviews) - Users praise Ringba for its **user-friendly call tracking** , facilitating informed business decisions with excellent support and features. (4 reviews) - Users find the **easy setup** of Ringba incredibly beneficial for transitioning into PPC and managing calls smoothly. (3 reviews) - Users commend Ringba for its **exceptional support** , making transitions and call tracking needs effortlessly manageable. (3 reviews) - Product Versatility (3 reviews) - Speed (3 reviews) - Easy Integrations (2 reviews) **What users dislike:** - Users find a **steep learning curve** with Ringba, requiring time and support to fully master the system. (4 reviews) - Users struggle with **inaccurate reporting** due to poor documentation and inconsistent linking of campaign identifiers. (2 reviews) - Users note the **limited options** in features like Ring Groups, requiring creative workarounds for functionality. (2 reviews) - Users find **poor documentation** frustrating, as it lacks detail and makes understanding features and functionality difficult. (2 reviews) - Users experience **communication issues** with Ringba, as live chat responses can take 10-15 minutes, impacting support quality. (1 reviews) - Limited Functionality (1 reviews) - Limited Integration (1 reviews) - Slow Performance (1 reviews) - Users experience **software bugs** with Ringba, affecting features like the ticketing system and report downloads. (1 reviews) ## Ringba Reviews ### 1. A Perfect Platfrom for Call Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about Ringba?** Its already about a year we are using services of Ringba and its amazing. The dashboard is user friendly and we can get any data in just few clicks. **What do you dislike about Ringba?** there is nothing to dislike. Any improvements that we have asked for, is implemented by Ringba Guys and no questions asked. **What problems is Ringba solving and how is that benefiting you?** with Ringba, we are managing many support centers together and every customer is getting connected to our support agents without any delay. ### 2. Ringba is beyond fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Bradford S. | CTO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Ringba?** Every other call platform is CLEARLY designed by people who have never run a call center! They all stink and caused us (and our clients) to LOSE MONEY. Ringba is flawless. They allow us to track things at massive scale and their UI is clean enough for marketers to use. I sleep so much better. Their terms are perfect: we get paid on performance, so do they. **What do you dislike about Ringba?** Nothing really. It's still new so I suppose there may be bugs but we've never seen one. **Recommendations to others considering Ringba:** Do it as quickly as possible, stop losing money. **What problems is Ringba solving and how is that benefiting you?** Call attribution from online ads in various verticals. Our error rate is down 73% and margins are up 12% in one week. ### 3. A new perspective on call routing and IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Travis G. | Chief Technology Officer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Ringba?** Ringba has all of the customizations I needed for call routing. I've used many call routing systems prior and haven't looked back. I mostly use Ringba for integrations, so the customization and api make integration quick and easy. **What do you dislike about Ringba?** Mobile usage is tough on my phone, but not a deal breaker. **What problems is Ringba solving and how is that benefiting you?** I use Ringba for a variety of companies and solutions. I generally recommend Ringba for IVR and Call routing. As an IT Professional time is money, and bottom line it just takes less time and effort with Ringba. Whenever my engineers have an issue the Ringba support are quick to address and fix. ### 4. great than others **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Ringba?** I used other callrail ,callfre,trackdrive now i am using this ringba ..really great and easy to go..and sean is a man who know how to give support. **What do you dislike about Ringba?** toll free number should more cheap..and must need to add affiliate signup link and should integrade with others API like troll ,zoho and others **What problems is Ringba solving and how is that benefiting you?** i can track any source of calls and can setup payout as i want ### 5. Very good service, support and software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Ringba?** Exceptional support. Good software. Very easy to use. User friendly, good price. **What do you dislike about Ringba?** If there were more user roles like for an admin that would be good but they said they're working on adding that soon. **Recommendations to others considering Ringba:** get a demo, ask for Sean, he's so cool **What problems is Ringba solving and how is that benefiting you?** I use it for pay per call affiliate campaign tracking. It's so much better than my old system which did not have the ability to calculate payouts, billings, etc. ### 6. Need to track or route calls? Use Ringba! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Ringba?** Interface is super clean and easy to use. The rates are great and there's lots of international options too. The support I get from their account managers is great - they know the industry so well. **What do you dislike about Ringba?** I've yet to find something I dislike about Ringba. I use it extensively and it does exactly what I need it to. **What problems is Ringba solving and how is that benefiting you?** I drive a lot of traffic and need a way to intelligently route and track inbound calls. Ringba does this in a way that is affordable and minimizes call drops. ## Ringba Discussions - [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) - 1 comment - [View Ringba pricing details and edition comparison](https://www.g2.com/products/ringba/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-26+04%3A31%3A34+-0500&secure%5Bsession_id%5D=99bafd7f-0c07-4e9b-b8d6-9d82a32a2b66&secure%5Btoken%5D=a5d7486e2f7c728fc366369d8e93183b7f406b66d0fdf99a49b58abfcf63fb3b&format=llm_user) ## Ringba Integrations - [Convoso](https://www.g2.com/products/convoso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Ringba Features **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Ringba Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [Retreaver](https://www.g2.com/products/retreaver/reviews) - 4.9/5.0 (63 reviews)