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Rightpoint Reviews & Provider Details

DK
Senior Director of Knowledge Management
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Rightpoint helped with:

Rightpoint guided us throughout our journey to modernize our intranet and collaboration tools in order to build a true digital workspace. They were great teaming partners all along the way: envisioning the future, building the roadmap to get there, designing the user experiences that aligned with our goals and the needs of our workforce, and then building the solution. Review collected by and hosted on G2.com.

What do you like best about Rightpoint?

Very creative problem solvers who also deliver real results Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

No significant feedback to provide at this time Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Better employee engagement, stronger internal content management, enablement of our workforce to truly work from anywhere Review collected by and hosted on G2.com.

Rightpoint Overview

What is Rightpoint?

Rightpoint is a global experience company and part of Genpact (NYSE: G). Over 700 employees across 9 offices work with clients end-to-end. We help clients define and enable their vision, design and engineer end-to-end experiences and ensure ongoing market relevance. Our core offerings include customer experience, employee, experience and supplier experience.

Rightpoint Details
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Provider Description

Rightpoint is an independent customer experience agency with technology at our core. Rightpoint creates seamless digital experiences driven by insight, strategy, technology, and design to evolve the way our clients do business.

How do you position yourself against your competitors?

The experience economy is rewriting the rules of digital transformation. Amid rapid digital proliferation and rising end-user demands, delivering exceptional experiences for customers, employees, and partners is quickly becoming a top C-suite priority.

Winning organizations increasingly leverage experience as the north star for large-scale digital transformations—and the connective tissue that unifies the front, middle and back offices.

We create positive human interactions that drive meaningful business outcomes. A values-led intrapreneurial organization, we’re grounded in innovation, focused on transformation and relentlessly curious.


Seller Details
Year Founded
2007
HQ Location
Chicago, IL
Twitter
@Rightpoint
2,182 Twitter followers
LinkedIn® Page
www.linkedin.com
596 employees on LinkedIn®

SS
Overview Provided by:

Recent Rightpoint Reviews

RC
Ramu C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Rightpoint Software Consulting great experience"
They have good ethics and way of working AND their commitment to developing products and tackling their customers' problems at the right time. Help...
AS
Adwaith S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Amazing agency for consulting"
Personalised solutions for betterment of costumer experience
KS
Keshav Kumar S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great solution for Digital transformation"
their commitment to product development and addressing their customer issues at right time. Help us a lot in Developing content strategy and rewrit...

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15 out of 16 Total Reviews for Rightpoint

4.6 out of 5
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15 out of 16 Total Reviews for Rightpoint
4.6 out of 5
15 out of 16 Total Reviews for Rightpoint
4.6 out of 5

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RC
GoogleCloudReady Facilitator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

They have good ethics and way of working AND their commitment to developing products and tackling their customers' problems at the right time. Help us a lot to develop the content strategy and rewrite the SEO meta descriptions. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Not anything as of now. Things are alright and sleek with us Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

I will recommend them to everyone. They work as a partner service in the areas of CMS, e-commerce, strategy, and creativity Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Staff experience that certainly puts people first and addresses key areas. We partner with Rightpoint to solve everyone's medication with automated solutions with quality service and low medication fees. After our time with Rightpoint, our revenue has tripled in less than 2 quarters. Review collected by and hosted on G2.com.

AG
Senior Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

The digital products that it provides are one of the best in the field.It gives the customers a better sense of what they want and help them in getting a better desired product. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Some research, doing a research and development even before starting the project is necessary. More research can definitely help in creating a better product for its clients. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

Definitely, stay in the zone and be proactive to different new technologies in the market. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Employee Experience, no doubt by putting people at the center and addressing the key areas.

Digital Product, with a creative and better solution, Rightpoint is constantly helping in creating better products for its clients Review collected by and hosted on G2.com.

JA
System Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

They have an efficient developer groups and customer care service to solve all real time problems. They provide clear cut documentations of the workflow. Their Service is much better than Productive Edge. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

I don't have any dislikes with them. But they can improve their panel of discussion and include people from business. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

If you want make your ideas to business reality. Dive in without any hesitation. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

We work with Rightpoint to solve medication to all people with automated solutions with a quality service and low charges for medication . After the time up with Right point our Revenue tripled in less that 2 quarters. Review collected by and hosted on G2.com.

MR
Technical Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

They have good ethics and a way of working. Their strategies and roadmaps are very helpful and profitable for our business. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Not anything as of now. Things are very well and smooth with us. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

If you are looking for a service in CMS, Ecommerce, Strategy, and creative, all these you will find under a signle roof. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Rightpoint helps us to do creative design and content creation. Rightpoint also developing web applications and web portals to bring the business on web world. They have a rich team of SMEs that are masters in delivering the right solution. Review collected by and hosted on G2.com.

KS
Customer Success Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

their commitment to product development and addressing their customer issues at right time. Help us a lot in Developing content strategy and rewriting the SEO meta descriptions. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Project management review has to be scaled up to a point, But I would highly recommend experiencing this tool. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Ease employee experience and create better products for the audience. Products help us capture a valid audience in the market. the team is ready to take the extra mile for their customers. Review collected by and hosted on G2.com.

SM
Head Of Development
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

Their commitment to delivery, skills of team members, and professionalism. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Nothing as such but improving the escalation process may help further to address issues if any. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

I'll recommend them to everyone. They work like partners and not as a vendor. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

They have strong Tech Teams, good business knowledge, and a process-oriented approach. Rightpoint teams have a wide variety of knowledge and are ready to go the extra mile to get the results within defined timelines. Review collected by and hosted on G2.com.

AS
Networking Coordinator Lead, Student Coordination Team
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

Personalised solutions for betterment of costumer experience Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

They need a bigger team to allow more companies to approach them Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

Go for it Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

They will make sure to improve the costumer experience of your company. They have personalized ways of doing the same Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
CA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Rightpoint?

Easy to work with and on time deliverabl Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Not really, was satisfied with the work. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

Great team to work with! Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Rightpont helped us in transforming our customer experience by providing us with valuable insights. Review collected by and hosted on G2.com.

Verified User in Insurance
GI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Rightpoint helped with:

Called to ask questions on products. Review collected by and hosted on G2.com.

What do you like best about Rightpoint?

How friendly the representative was. Very friendly. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Nothing. All of my questions were answered. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

I am just doing some research on various companies. Review collected by and hosted on G2.com.

MN
Vice President, Digital Marketing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Rightpoint helped with:

I've worked with Rightpoint on nearly a dozen projects over the last 5 years, including 4 major site builds on Sitecore. Additionally, we've used them to help us run design sprints, develop content strategy, write new and rewrite existing content for SEO, execute user experience testing both online and in person, and moderate work sessions for our teams to explore innovations in emerging technology, voice/AI, conversational marketing, and emerging technology in adjacent industries. Review collected by and hosted on G2.com.

What do you like best about Rightpoint?

Rightpoint acts as an extension of our team. We don't view them as a vendor, we see them as a partner. Our team was embedded in their office in Chicago for two months leading up to our launch and, while that's an atypical arrangement, it showed Rightpoint was willing to do anything necessary in order to help us put out the best product possible. Review collected by and hosted on G2.com.

What do you dislike about Rightpoint?

Every partnership, relationship, friendship has it's ups and downs . I'm not going to get into detail here but what I will say is that every time we've hit a bump in the road, whether it was our "fault" or Rightpoint's "fault" - or somewhere in between, which is usually the case, we always worked through it and came to a resolution as partners looking at our relationship as a long term investment. I think that's all you can ask for in a business partnership. Review collected by and hosted on G2.com.

Recommendations to others considering Rightpoint:

I would advise that you spend a lot of time discussing requirements. It's the downfall of every company developing a website or any new digital platform for the first time. You assume you know what you need or you want, or you rely too much on your agency to be able to read your mind. However much time is devoted to your requirements conversation - double it and really discuss each potential user journey or path to ensure you're considering every alternative.

Also, establish a clear cadence of project touch points, whether they are daily stand-ups, or weekly project status meetings. Pick a cadence and stick to it.

If you work at a large company and there will be many stakeholders, enlist your PMO to ensure that timelines are adhered to internally. It will make your life easier and ensure that you're using the time you're paying for with Rightpoint most efficiently. Review collected by and hosted on G2.com.

What problems is Rightpoint solving and how is that benefiting you?

Rightpoint consistently helps us to expand our thinking beyond ourselves, our company and our industry. We rely on them to have their finger on the pulse of the digital marketplace and help us to anticipate what our consumers and business clients will want next. Review collected by and hosted on G2.com.