RevOps Pros and Cons

RevOps is building a modern, collaborative deal desk and quoting/order form management platform. We use it on top of Salesforce (they also integrate with Hubspot) to process and execute the vast majority of our deals. With RevOps we get all of the typical benefits of implementing a CPQ solution, including a dramatic (90%+) reduction in deal errors/time to close our bookings each month, CRM writeback of key data points, and clear visibility into our deal flow. In addition, we love RevOps because:

Fast Implementation: We were able to implement and roll our RevOps without the need for an external vendor / professional services engagement in just a few weeks. Our first team was up and running within a few weeks and had 90% adoption by the end of the quarter.

Continued agility: As our deal needs evolve, we can quickly identify and fold new deal customizations into first-class "terms" that we can roll back out to the team in a structured, policy-compliant way without major follow-on implementations

Reps love it: Many of our reps have been scarred by experiences in prior roles working with incumbent tools like Salesforce CPQ, Conga, etc. These are the reps who advocate most loudly for our RevOps implementation, which they say feels like "modern" software. RevOps is on a path to deliver lightning-fast collaboration between deal desk, managers and reps the way Google Docs/Sheets revolutionized the email + Microsfot Word/Excel workflow. Review collected by and hosted on G2.com.

RevOps is still a young platform with some of the growing pains one might expect. There are occasional UI and integration quirks that we experience, but these challenges have gotten better over time. Their team is highly engaged in investment in the platform and every few weeks we see the product improving. in addition, some of our most complex deal workflows, including multiple cross-functional approvals and executing agreements outside of our templates, are not well supported in the product today. Overall, our challenges with RevOps can and will be addressed through continued investment in the platform. Despite these challenges, the platform is still very popular internally and high-impact because it allows reps to accurately generate 75%+ of our deals in under 10 minutes. Review collected by and hosted on G2.com.

RevOps is a great Deal Desk tool to help Review collected by and hosted on G2.com.

manage opportunities late cycle. The tool is simple to navigate, and flexible to implement. We have a unique pricing structure and RevOps was easy enough to mold to our model. The integration with Salesforce is easy and it works. Review collected by and hosted on G2.com.

Really easy to configure and get set-up. The product is both usable for simple use cases (sending proposals) as well as complex CPQ integrations with Salesforce Products. The team is amazingly responsive to support questions/requests. Review collected by and hosted on G2.com.

There's a slight learning curve for more advanced functionality and integrations, but the team is so amazing at support that any issues were immediately handled. Review collected by and hosted on G2.com.

As a Salesforce Admin I have enjoyed RevOps ability to sync SKUs and products straight into SFDC from the proposal. Review collected by and hosted on G2.com.

Any issues we have run into we have been able to work with the support team to resolve. Review collected by and hosted on G2.com.

Simple& Intuituve tool which enables good deal structuring Review collected by and hosted on G2.com.

Limited workflow capability; can be made more flexible Review collected by and hosted on G2.com.

I like the configurability of the product SKU builder and all the settings for the deal desk. Review collected by and hosted on G2.com.

I struggle to use it with legal agreements that need to be redlined. Review collected by and hosted on G2.com.

Customer service is wonderful. They are hands-on and very responsive. Review collected by and hosted on G2.com.

It can sometimes be a bit time-consuming to make changes and set up new Skus/templates. Review collected by and hosted on G2.com.

The product is very intuitive and easy to adjust, it's very robust when it comes to dealing with setting new SKU's, adjusting to new business contract exceptions, and evolving with our business's needs. Review collected by and hosted on G2.com.

There are some bugs that pop up here and there, but nothing that's a showstopper. Review collected by and hosted on G2.com.

Revops makes it easy for cross functional teams, product, finance, sales, etc, to collaborate. It’s easy to configure pricing schemas and integrates with our systems to provide automated invoices based on usage. Review collected by and hosted on G2.com.

Product is still nascent but the team is super responsive and receptive to feedback for new features. Review collected by and hosted on G2.com.