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There is NOTHING we as a company benefit from this system any longer. They have limited the amount of data we can go back and look at after nearly 10 years of working with this POS system. Assume you won't be with them longer than 10 years as that is the most data you can look at. May as well choose another sytem per their limitations. Review collected by and hosted on G2.com.
There is no customer service any longer. They did good for about 3 years of the 10. Now it is completely nonexistent. All they must want is the "set up" sales. That must be where they are making the most profit. Good luck. Review collected by and hosted on G2.com.
Video Reviews
Revel Systems Review
144 out of 145 Total Reviews for Revel Systems
Overall Review Sentiment for Revel Systems
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The system generally works well for our kitchen and Point of Sale. Review collected by and hosted on G2.com.
We are a small pizzeria, Pizza By The Harbour and have had several issues...
No access to data via API unless you pay an added fee - in our case it would nearly double, DOUBLE our monthly subscription fee. That's not modern. I could see paying 20 or 30 a month but not hundreds extra for a basic feature.
Poor data retention without paying extra.
The system can't handle the concept of order queuing automatically. Online we can be sure to only take x orders every n minutes - but that doesn't apply to the POS so we end up with pressured times on the kitchen. It's not meant for pizzerias.
1/2 and 1/2 pizzas are common but stopped working months ago and support couldn't solve it.
We are trapped working with a company who implemented this years ago for the business we bought the restaurant from - and can't find a path to just go direct with Revel - which means we pay even more every time for their cut too.
No one seems to care about your business there, it's been frustrating to say the least. Review collected by and hosted on G2.com.
Ease of use for staff and ability to implement our own gift cards/loyalty programs without having to use outside vendor. Review collected by and hosted on G2.com.
Pretty much everything else was horrible. Reporting was inaccurate, customer service was next to zero, adding products and modifiers was a nightmare. Getting issues resolved was also a nightmare--usually I was on the phone so long that I ended up figuring out a workaround or how to solve the issue myself before the Revel rep ever figured it out. When we cancelled was the crowning blow--we had multiple stores--we sent emails indicating we were cancelling and they cancelled ONE location and then played extremely corrupt and coy saying we hadn't specifically requested ALL locations cancelled. When we had TOLD Revel the stores were sold. It was complete BS. I am conviced this company is run of out someone's basaement or garage. RUN-don't walk- away and don't even consider it. Please read other reviews-as if I had done more research (I wasn't the one in our company who researched POS or I would have found the MANY HORRIBLE reviews on Revel) and never picked them in the first place. Review collected by and hosted on G2.com.
Not much... it worked most of the time, but is'nt customizable. Review collected by and hosted on G2.com.
Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent about terms, pricing or fees. Review collected by and hosted on G2.com.
It is easy to use and the touchscreen is smooth and well organized. It is helps you to deal with inventory. You can also use multiple cashier account. Review collected by and hosted on G2.com.
There might be glitch sometimes; however glitches are everywhere in systems and can be fixed. Review collected by and hosted on G2.com.
Ease of use, great support. Easy to install and maintain. Review collected by and hosted on G2.com.
There was a time during the pandemic, when support took a long time to pick up the phone. That has been completely corrected, and the wait time is always less than three minutes or so. Review collected by and hosted on G2.com.
Great POS system and it handles all aspects of the business Review collected by and hosted on G2.com.
Wish there was a report writer so I can creat custom reports that fit my specific needs Review collected by and hosted on G2.com.
Hey I do not have to spend very much time trading my front of house staff. The user interface is very intuitive and simple to use. Review collected by and hosted on G2.com.
"iPad updates reset automatic update settings. If you do not watch out, applications will update themselves without asking permission. That can cause problems from time to time. Review collected by and hosted on G2.com.
The most helpful aspect of Revel Systems is it integrates into other systems. Review collected by and hosted on G2.com.
The least helpful part about using Revel Systems is that if the internet goes down then we can't run our stores. Review collected by and hosted on G2.com.
