Rev.io PSA formerly Tigerpaw One Reviews & Product Details - Page 2

Tiger Paw provides access to all of our customer's details and history in one easily accessible place. There are multiple pathways to access that information, depending upon your focus. As Office Manager, I access information differentlyfrom the way our techinicians and managers access it. Same info: but different routes to get there. I also like that I can import all the TP-produced invoices into QuickBooks so there is no double entry required. Review collected by and hosted on G2.com.

I get annoyed that when I am working in a service order and have to go elsewhere in TP for other info that I get pop -ups asking me if I want to save the info. I would prefer that it just auto saved. In general, pop ups that have to be clicked through to navigate within TP are annoying, but in fairness, it is largely due to my company's preferences than to a fault of Tiger Paw. Although the imports into QuickBooks are easy to do, if something goes wrong, it is hard to find help to correct it. Review collected by and hosted on G2.com.

Tigerpaw software can manage all aspects of your business except accounts payable but it has an interface that makes it easy to transfer information over to Quickbooks or other accounting software. It has an ease of access to account information and an ease of movement around to different aspects of your business. Review collected by and hosted on G2.com.

Sometimes it seems slow between sections and at times when a lot is going on it will crash when running or emailing reports. Review collected by and hosted on G2.com.

Feature rich and ease of access. Being able to track most aspects of your project in one place that everyone has access to at the same time is a must. Review collected by and hosted on G2.com.

When you are working in different areas of the system and have a lot going on it will crash and you have to start to remember where you were and what you were doing. Review collected by and hosted on G2.com.

Flexibility. Being able to copy or transfer SOs, etc. from one account to another. Clean merging on accounts, and very flexible for redefining the relationships between accounts. Review collected by and hosted on G2.com.

No dedicated QB interface. QBTrak works but can be a bit clunky. Review collected by and hosted on G2.com.

I like the idea of the web client as an option for my sales guys when they cant make it into the office. Review collected by and hosted on G2.com.

Mobile client is clunky and lacks features my service technicians require

Support is hit or miss Review collected by and hosted on G2.com.

Tigerpaw's advanced Matrix allows you to set many perimeters and measure how your business is doing. Review collected by and hosted on G2.com.

There seems to be issues with new updates, and we are still having one now. It's been more than 45 days and there is still not an update to fix the issue. Review collected by and hosted on G2.com.

After you get over the initial setting up to play nice with your business, it makes record keeping, service invoice, dispatch to billing easy. Review collected by and hosted on G2.com.

Runs a little slow sometimes but overall a good product Review collected by and hosted on G2.com.

I like that it’s easy to keep track of job statuses Review collected by and hosted on G2.com.

Not being able to void once posted. Credit memos are a nightmare. Never updates, and job costing is not accurate Review collected by and hosted on G2.com.

The ability to update our customers with Service Tickets. Review collected by and hosted on G2.com.

The Quickbooks integration is near impossible. No matter how much you pay. Worst experience I have ever had. Review collected by and hosted on G2.com.

I liked that Tigerpaw was cheap and has been around for a while l Review collected by and hosted on G2.com.

I didn’t like that it was so outdated feature wise Review collected by and hosted on G2.com.