True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response.
Recently, it did all of this while I was acting as the birthing partner for my wife at midnight. Review collected by and hosted on G2.com.
Getting the system fully implemented and working properly on your own is cumbersome. But there's no other way around that since it is designed so that it can fit any service company's needs. The AI needs the necessary build out from you so that it can do its job. Thankfully they have options to get one on one coaching through the implementation process. Review collected by and hosted on G2.com.
Customers can sell themselves services from their computer or phone without having to call into our office. Review collected by and hosted on G2.com.
Set up is a little time consuming for testing services and pricing before going live. Review collected by and hosted on G2.com.
The follow up emails once a customer is entered into the system is great. It stops clients from slipping through the cracks due to lack of communication. Review collected by and hosted on G2.com.
Lack of robust features and options when it comes to emails. It would be really nice to see the exact emails that are sent to clients so when an issue arises we have proof of what was or wasn't sent. Review collected by and hosted on G2.com.
The versatility is endless of how you can customize the bids. The follow up is awesome. And the customer service is phenomenal. Review collected by and hosted on G2.com.
There are always a few improvements that could be made but they listen to suggestions Review collected by and hosted on G2.com.
It is nice to have such a way to get bids when you don't window wash or whatever. Review collected by and hosted on G2.com.
There are honestly so many problems when it comes to scheduling with it, or giving a bid to existing customers. Review collected by and hosted on G2.com.
I love how easy it is for the customer to walk through their service needs and get an estimate right there on the spot! Review collected by and hosted on G2.com.
I wish it linked with more calendars because I love how easy it is to schedule. Review collected by and hosted on G2.com.
The fact that my customers can come to my website, give themselves an estimate on my companies services, then confirm the job to be scheduled, all in one sequence. Review collected by and hosted on G2.com.
I wish the product had a lower cost. I find that my company has needs that cannot get through hthe program without having the premium version Review collected by and hosted on G2.com.