Resolver Pros and Cons

The simplicity of pulling detailed reports, even though it is a complex platform. Maggie McVey is great to work with, due to her knowledge of the system and dedication to our company. Review collected by and hosted on G2.com.

We have been using the platfrom for about a year now, and at this point I have no complaints. Review collected by and hosted on G2.com.

We really appreciate a program that brings so many tools together for the team. We rely heavily on dispatch, incident reports and case management.

The program has excellent details and clearly supports a campus environment.

Integrating our student records (receiving information from Banner) was essential! Review collected by and hosted on G2.com.

Some of the team do not find the system easy and clear to use.

There is a lot for guards to complete when submitting an incident. Some guards struggle with completing everything. Review collected by and hosted on G2.com.

The customer support and technical team are very responsive to our enquiries and problem solving when we try to integrate modules, making the modules easier to understand and use. Their patience as we learn to change things in the back-end has enabled us to utilize more of the program, adapting it for our needs. Review collected by and hosted on G2.com.

The only downside I perceive is the rigidity of some modules but as a relatively small user of the program we understand how some of our needs may not be met. Review collected by and hosted on G2.com.

I have enjoyed working and interacting with Resolver's staff. They have all been very professional, executed their job well and were genuine. Review collected by and hosted on G2.com.

The only bad thing I could thing of is that they do not have a local representative residing in Hawaii for easier interaction and support. Review collected by and hosted on G2.com.

Resolver Incident Management and Safety and Risk Management platforms have been amazing to work with and have been transformative to the way we do business. Implimentation was very smooth and the Resolver team was incredibly helpful throughout the process. Resolver Support has been amazing to work with as well, as they have helped us to refine the tool and troubleshoot any end user isseus that have come up. Overall, this program is very user friendly and easy to configure with little to no expertise required. Customer support has been above and beyond expectations. Review collected by and hosted on G2.com.

Navigating through the tool can sometimes feel redundant, but it is entirely possible that we just aren't aware of the most efficient pathways yet. Review collected by and hosted on G2.com.

It is a very flexible tool which allows users to either follow a well defined solution or dive into creating their own workflow with endless opportunity for refinement. Review collected by and hosted on G2.com.

The out of the box solution is very overwhelming with lots of extra features which most people will not use. If they are not turned off during the implementation phase, which is easy to do, they can cause confusion for the end users within the organization. Review collected by and hosted on G2.com.

Resolver enables and enhances cross-functional and cross-departmental collaboration and communication, and can accommodate a very large number of users. Its out-of-the-box functionality is very customizable to align with our specific workflows, and we have been able to set up multiple process flows for different use cases. In general, Resolver integrates very well with other systems, allowing us, for example, to build reports outside of Resolver. The system has implemented great enhancements that help us meet compliance requirements (e.g., role-based access controls, audit logs, etc.). Resolver support is quick and effective. Review collected by and hosted on G2.com.

Due to the highly customizable workflows, the initial setup can be quite complex and requires a lot of upfront time and effort. New users typically experience a fairly steep learning curve due to the complexity and big variety of features, resulting in longer onboarding times. In addition, Resolver's user interface feels a bit dated and is not always intuitive. The system can feel a bit "over-engineered", as changes often entail complex configuration, typically requiring either Resolver support or highly trained system administrators. As a large organization, we do have some specific requirements that are not always supported and we have experienced limitations in customization (e.g., the reports, which are not as interactive or customizable as we would expect). Review collected by and hosted on G2.com.

The suport staff are amazing. We we have an issue with the software, they are quick to help and recently have gone above ad beyond Review collected by and hosted on G2.com.

There are still some issues with the new platform that a person who is not tech savvy, cannot necessarity perform. Review collected by and hosted on G2.com.

Web based, easy to access from anywhere. Also, them implemntation team was factastsic, especially Amin. Review collected by and hosted on G2.com.

Data and metrics dashboards are not as easy as I thought they would be. It is also difficult to conduct searches by name, licence plate, address. It shold be more google-like and intuitive. Review collected by and hosted on G2.com.

Resolver provides a lot of nice features and intigrations that allow our dispatchers and investigations team to do their job. Customer support is helpful in assisting with tickets. Review collected by and hosted on G2.com.

Reports from the end users on some bugs are a concern in the Dispatch tool. Some updates are taking longer to address the issue. Another concern was the end user use of the Resolver Core to obtain data by filtering. While improvements have been made, some modifications are still not updated that the end user would like. Review collected by and hosted on G2.com.