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Requesty
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Requesty Reviews & Product Details

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Bilal R.
BR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Requesty?

Requesty has helped us identify both trends and issues from customer messagesand survey responses. Being able to monitor and gain insights from these conversations enables us to make sure we're on the right track with our product development and help to improve our overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about Requesty?

Whilst the platform helped me understand high-level trends and potential insights we may have missed, I would have liked to dig deeper into specific comments to get a full view on how to improve our product. Review collected by and hosted on G2.com.

What problems is Requesty solving and how is that benefiting you?

We wanted to understand how we should market our new products and discover issues with previous products. Every month we iterate on our customer feedback questions and engage pretty heavily with our community. Requesty insights have made those analyses much more data-driven which is great and a lot easier to convince everyone across the team that the changes we're making are the right ones. Review collected by and hosted on G2.com.

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Requesty Overview

Editedit
What is Requesty?

At Requesty, we believe that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Our analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, we empower businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT & NPS scores. Join us in revolutionizing customer interaction analysis and driving growth.

Requesty Details
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Product Description

At Requesty, we believe that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Our analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, we empower businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT & NPS scores. Join us in revolutionizing customer interaction analysis and driving growth.

Seller Details
Seller
Requesty
Year Founded
2023
HQ Location
London, GB
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Thibault J.
TJ
Overview Provided by:
Thibault Jaigu

Recent Requesty Reviews

Arthur M.
AM
Arthur M.Small-Business (50 or fewer emp.)
5.0 out of 5
"The ideal assistant for performing and deepening the discovery of your product"
Requesty makes it easy to identify at which level of the product there might be problems encountered by users and helps me to identify feature oppo...
Read more
Bilal R.
BR
Bilal R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Direct insight into customer issues and opportunities"
Requesty has helped us identify both trends and issues from customer messagesand survey responses. Being able to monitor and gain insights from the...
Read more
Komal C.
KC
Komal C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Requesty Solves Big Problems For Operators!"
First and foremost, the team is nothing short of amazing. They are extremely dedicated and will do whatever it takes to get you the results you're ...
Read more
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2 out of 3 Total Reviews for Requesty

5.0 out of 5
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2 out of 3 Total Reviews for Requesty
5.0 out of 5
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Requesty Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Komal C.
KC
Founder & CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Requesty?

First and foremost, the team is nothing short of amazing. They are extremely dedicated and will do whatever it takes to get you the results you're looking for.

Secondly, the product solves a big problem for those running complex operations with lots of data points. Requesty was able to take an enormous amount of data and turn it into new and actionable insights. We've used these insights to prioritize what we focus on or work to improve within our service delivery business. Review collected by and hosted on G2.com.

What do you dislike about Requesty?

The product still needs more development and additional features, but I'm confident the team will execute this very well with time. Review collected by and hosted on G2.com.

What problems is Requesty solving and how is that benefiting you?

Requesty is almost like our own custom and super advanced data processing engine. We throw all sorts of conversational data at it and it returns all the insights valuable to our operations and business. Using these insights, we're able to better serve our existing customers and also convert more leads into customers. Review collected by and hosted on G2.com.

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Arthur M.
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Requesty?

Requesty makes it easy to identify at which level of the product there might be problems encountered by users and helps me to identify feature opportunities to address these issues.

The time saved in processing data is valuable compared to the time usually spent analyzing all user feedback. Review collected by and hosted on G2.com.

What do you dislike about Requesty?

Nothing really, the platform is early stage so little things to improve, but the team is really fast Review collected by and hosted on G2.com.

What problems is Requesty solving and how is that benefiting you?

We are at a stage in the company where most of the obvious problems have been solved, and we are entering a phase of optimization. Requesty helps to categorize the issues that are most reported by users so that we can then delve into each category and understand the opportunities for improving our product to optimize the user experience or reduce the cost of our customer service tickets in certain categories. Review collected by and hosted on G2.com.

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