RepuGen
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RepuGen
By GMR Web Team
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4.9 out of 5 stars
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RepuGen Reviews & Product Details

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Dr Lav K.
DK
Executive Director and Consultant
Hospital & Health Care
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about RepuGen?

Its a great product to get honest feedback from my patients and helps to improve my services, based on it. The best are the ones who didn't have a good experience - they can be engaged immediately to understand what went wrong - and corrective measures can be taken. In many of these patients - we were able to bring them back to the fold, and actually started praising us. Also we were able to correct ourselves so that the same thing doesn't happen to any future patient. Its also a tool that keep you on the toes that you don't become complacent in future. As soon as you become complacent, you'll get a negative review! Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

Nothing particular. One thing that can be improved is the ways to convert positive comments to social media reviews Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

It leads to positive reviews on many social network sites, with its inbuilt features. Review collected by and hosted on G2.com.

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RepuGen Overview

Editedit
What is RepuGen?

RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more. RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients. RepuGen also provides practice managers with tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.

RepuGen Details
Discussions
RepuGen Community
Languages Supported
English
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Product Description

RepuGen is online reputation management software that automates customer satisfaction monitoring via text or email customers, measure satisfaction with the help of an automated messaging system that can be customized and enables customers to express their grievances or appraisals easily.

Seller Details
Seller
GMR Web Team
Year Founded
2016
HQ Location
Irvine, California
Twitter
@RepuGen_
353 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Ajay P.
AP
Overview Provided by:
Ajay Prasad
Angel Investor | Serial Entrepreneur | Healthcare Marketing | Podcaster | Partner, Southern California TiE Angel Fund

Recent RepuGen Reviews

MP
Madhu P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Highly Recommend"
RepuGen has it all. They've tailored their solution to my needs, have excellent customer service, and always deliver superior results for online re...
Read more
OG
Omid G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent product"
Excellent product, user friendly and prompt response from the support guys (Casey) for a fraction of price from competition. Very happy with their ...
Read more
THE WISDOM TREE a.
TA
THE WISDOM TREE a.Mid-Market (51-1000 emp.)
4.5 out of 5
"Repugen has been very useful for us to track, reviews, mentions and publications of our school name."
Every time we get an email notifications with new findings or rating that I wouldn't have seen otherwise. This makes the tracking activity job eas...
Read more
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RepuGen Media

RepuGen Demo - Gather Patient Feedback with RepuGen
Customer+Feedback+-+RepuGen.png
RepuGen Demo - Acknowledge positive reviews and collect reviews for your business
Acknowledge positive reviews and collect reviews for your business
RepuGen Demo - Intercept Unhappy Patients Before they post reviews online
Intercept Unhappy Patients Before they post reviews online
RepuGen Demo - Perform patient Service recovery and retain them as patient
Perform patient Service recovery and retain them as patient
RepuGen Demo - Real time patient sentiment analysis report
Real time patient sentiment analysis report
RepuGen Demo - Access patient satisfaction reports and more from one intuitive dashboard
Access patient satisfaction reports and more from one intuitive dashboard
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Have you used RepuGen before?
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5 out of 6 Total Reviews for RepuGen

4.9 out of 5
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5 out of 6 Total Reviews for RepuGen
4.9 out of 5
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5 out of 6 Total Reviews for RepuGen
4.9 out of 5
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G2 reviews are authentic and verified.
Here's how.
MP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about RepuGen?

RepuGen has it all. They've tailored their solution to my needs, have excellent customer service, and always deliver superior results for online reviews and more. Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

Nothing to complain about, I truly like everything about RepuGen. Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

There wasn't an option to state that I use RepuGen for online reputation, but that's the main use case for me and our organization. It helps us to improve our online reviews and recover unhappy patients. Review collected by and hosted on G2.com.

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OG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about RepuGen?

Excellent product, user friendly and prompt response from the support guys (Casey) for a fraction of price from competition. Very happy with their service. Omid Ghalambor, MD Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

None sofar.

Excellent product, user friendly and prompt response from the support guys (Casey) for a fraction of price from competition. Very happy with their service. Review collected by and hosted on G2.com.

Recommendations to others considering RepuGen:

Go for it Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

Lots of patient reviews. Review collected by and hosted on G2.com.

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THE WISDOM TREE a.
TA
Teacher
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about RepuGen?

Every time we get an email notifications with new findings or rating that I wouldn't have seen otherwise. This makes the tracking activity job easier. Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

Some times survey form takes more days to reach or take a feedback from parents. Review collected by and hosted on G2.com.

Recommendations to others considering RepuGen:

Yes Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

With RepuGen, we are also able to foster new relationships while nurturing existing ones. It helps us gather feedback from our walkin parents in determining the reason of choosing us or vice-versa. And how to further improve their experience & interest(converting them in our next session) in our school as well as empower them to supply positive commentaries on Google and Facebook. Review collected by and hosted on G2.com.

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Response from Ajay Prasad of RepuGen
Editedit

Hello Wisdom Tree,

Thank you so much for the review! I'm happy to hear that you've found RepuGen useful in tracking customer feedback and getting reviews. Looking forward to continuing to help you with your reputation in the future!

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Beth W.
BW
Office Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about RepuGen?

Repugen has help the online image of my business immensely! I am able to get client's to rate and review my services online, which has helped me gain more customers. I love that I am able to filter dissatisfied clients and address their concerns before they write a review. The reporting tools are also very helpful in tracking our customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

I cannot think of anything I dislike, the service is great. Review collected by and hosted on G2.com.

Recommendations to others considering RepuGen:

You will be so happy with Repugen's services. Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

Reougen has helped manage our online reputation and has helped us address client concerns that I would have not known about. Review collected by and hosted on G2.com.

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Helpful?
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Amit P.
AP
Founder, MD and CEO
Facilities Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about RepuGen?

The ability to get feedback from customer in my industry where Word of Mouth is the primary way of getting admissions in my preschools Review collected by and hosted on G2.com.

What do you dislike about RepuGen?

No such feature, all inputs were taken by the team and acted upon Review collected by and hosted on G2.com.

Recommendations to others considering RepuGen:

Value for money and a must-have offering for those wanting to scale their business through online leads Review collected by and hosted on G2.com.

What problems is RepuGen solving and how is that benefiting you?

Increasing my admissions is the problem being solved, getting more leads is a direct benefit Review collected by and hosted on G2.com.

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RepuGen Categories on G2
Patient Engagement
Patient Engagement

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