RentRedi Reviews & Product Details - Page 3

The support team is really great and has quickly helped me resolve issues multiple times. This is the most affordable rent processing app that I came across. Review collected by and hosted on G2.com.

There seem to be a higher than average number of software bugs. Sometimes the website or app are really slow and crash. I've even had quite a few tenants that have the app crash while they are trying to submit a payment and they end up double submitting payments and if I don't void it within minutes it's a huge headache to try and sort it all out. Review collected by and hosted on G2.com.

One stop shopping, good live chat help and phone help also available. Ive used it from screening to monthly rent collection. Review collected by and hosted on G2.com.

I'nterface could be simpler, cleaner maybe Review collected by and hosted on G2.com.

I like the ability to have my tenants pay rent online.

I also love the ability to sign leases online. So much easier than all that paperwork Review collected by and hosted on G2.com.

I don't like that the rent payments take so long to be received in my bank account. I am pretty sure times have been increased as well. I never too so long before. I am up to almost a week now. Review collected by and hosted on G2.com.

I really like the RentRedi has a great customer service platform. I haven't had any issues with receiving my income from my rental property. I think RentRedi is always trying to improve. Review collected by and hosted on G2.com.

I don't like that it can be confusing to figure out where things are within the app. It'd be nice if things were more streamlined and simple such as reports for tax purposes. I know it's all here somewhere, but finding it and going to the right spot can be tricky. The ease of use can be improved. Review collected by and hosted on G2.com.

They have a 24/7 service support centre that is not automated and has fantastic response times. The platform is simple to use anyway, but knowing me AND the tenants have access to the support centre is a huge weight off of my shoulders. Review collected by and hosted on G2.com.

We had an issue with listing our apartments on Zillow and trulia through rent redi. There seemed to be a disconnect between rent redi and these websites that we were unable to resolve and resorted to listing our apartments directly on these websites above. Other than that I am very happy with rent redi and have recommended it to several other landlords and real estate professionals. Review collected by and hosted on G2.com.

Late fees are now easy! There was never a good way to enforce them. Now it's as easy as setting it up!

Tenant screening process is very simple and streamlined making it easier to invite, screen and setup new tenants. Review collected by and hosted on G2.com.

There has been a few instances that the app does not work for both myself and the tenants. It usually resolves itself in the same day. Review collected by and hosted on G2.com.

The customer service technicians help to answer any questions you may have about getting everything set up and becoming more familiar with the application. I researched MANY companies that allow us to offer electronic funds acceptance for our tenants. I have tried some that are absolutely impossible to get the amount of houses we manage input to their system. RentRedi is very user-friendly. Review collected by and hosted on G2.com.

I do wish we were copied onto everything sent to the tenants or had access to see what they see. When they have questions, they call me. Of course, I have no idea what the tenant side looks like, just the landlord side. It would be a feature that could help me better take care of the tenants. Review collected by and hosted on G2.com.

With the Latchel add on, Rentredi has taken a TON off my plate in managing 4 single family homes from a distance. Tenants arent' blowing up my phone or my email because Latchel handles the maintenance with my preferred vendors, or an alternative if my preferred people can't be reached.

Rent reminders are automated. Late fees are automated. A single portal for maintenance requests, even if you dont get the Latchel add on. I can push notifications to peoples phone about maintenance or really anything without having to find their phone number. And my tenants can pay in many more ways without any issue to me PLUS add a boost to their credit score if they make their rent payments on time through RentRedi.

We went through a application round already and with RentRedi pushing a listing out to a couple different places, the house had an accepted applicant in less than a week. Filtering through preapplications was easy enough once folks actually used RentRedi's preapplication, so make sure you put in the instructions for a listing to use RentRedi's or it defeats the point of having a consolidated platform. Rentredi could do this by default, but its an easy enough adjustment on the user's end. Review collected by and hosted on G2.com.

It did take about 2 months to work out the kinks that the onboarding process should have caught but didnt quite. I think its all sorted now.

More ongoing is the in app lease signing. You can only see the tenant signatures AFTER you cosign as landlord and you cannot place signatures in a specific location to draw tenant's attention to difference spaces. Or include your reqiured disclosures in the lease document upload because you only et one blanket signautre at the end. You also cant have the tenants (or even yourself) insert any informtion into the document after uploading, so make sure everything is in there before you upload. Basically, they are lacking the full cpability of a proper e sig system here despite advertising in app lease signings.

Getting information out of rentredi in FULL or having the ability to backup to a second location still isnt available. So lets hope their servers hold.

It owuld be great if the notifications linked easier to each renter's view or if there was some kind of internal chat system so tenants didnt reply to email notifications from rentredi so much. But again, thats an improvement request, far from a dealbreaker. Review collected by and hosted on G2.com.

I like how the UI is intuitive and with the landlord in mind. Makes it easy to screen tenants and receive applications. Review collected by and hosted on G2.com.

I wish that they had contractors in their platform that could help with work orders, but I know that's difficult to manage. Review collected by and hosted on G2.com.

Once I figured out how to modify the application questions it became a good tool to review potential tenants and get them set up for monthly payments. Also the customer support has been very helpful and quick to respond. Review collected by and hosted on G2.com.

I get random emails saying I'm being charged for things but they don't say what the charge is related to. Review collected by and hosted on G2.com.