With the Latchel add on, Rentredi has taken a TON off my plate in managing 4 single family homes from a distance. Tenants arent' blowing up my phone or my email because Latchel handles the maintenance with my preferred vendors, or an alternative if my preferred people can't be reached.
Rent reminders are automated. Late fees are automated. A single portal for maintenance requests, even if you dont get the Latchel add on. I can push notifications to peoples phone about maintenance or really anything without having to find their phone number. And my tenants can pay in many more ways without any issue to me PLUS add a boost to their credit score if they make their rent payments on time through RentRedi.
We went through a application round already and with RentRedi pushing a listing out to a couple different places, the house had an accepted applicant in less than a week. Filtering through preapplications was easy enough once folks actually used RentRedi's preapplication, so make sure you put in the instructions for a listing to use RentRedi's or it defeats the point of having a consolidated platform. Rentredi could do this by default, but its an easy enough adjustment on the user's end. Review collected by and hosted on G2.com.
It did take about 2 months to work out the kinks that the onboarding process should have caught but didnt quite. I think its all sorted now.
More ongoing is the in app lease signing. You can only see the tenant signatures AFTER you cosign as landlord and you cannot place signatures in a specific location to draw tenant's attention to difference spaces. Or include your reqiured disclosures in the lease document upload because you only et one blanket signautre at the end. You also cant have the tenants (or even yourself) insert any informtion into the document after uploading, so make sure everything is in there before you upload. Basically, they are lacking the full cpability of a proper e sig system here despite advertising in app lease signings.
Getting information out of rentredi in FULL or having the ability to backup to a second location still isnt available. So lets hope their servers hold.
It owuld be great if the notifications linked easier to each renter's view or if there was some kind of internal chat system so tenants didnt reply to email notifications from rentredi so much. But again, thats an improvement request, far from a dealbreaker. Review collected by and hosted on G2.com.
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Rentredi makes it easy
95 out of 96 Total Reviews for RentRedi
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They refused me access because I already had a stripe account registered prior to using their platform. So there's nothing I like about the app. Review collected by and hosted on G2.com.
Terrible customer service and incompetent people working ontheir team. Their platform signs you up for a STRIPE account and they claim to have an “underwriting” department. However, if you have an existing STRIPE account they’ll cut you off and refuse to communicate instead of simply offering customer service and connecting your existing stripe account. This is incompetence at its finest. How do you run a tech startup and cannot figure out how to connect a STRIPE account to your users accounts and why would doing such be a “high risk?” They make absolutely no sense and have ZERO problem solving skills. It’s like a bunch of toddlers are running this app. If someone would just get on the phone to communicate like a regular functioning adult, things could be resolved. SAVE YOURSELF TIME AND SIGN UP FOR INNAGO INSTEAD OF RENT REDI. Review collected by and hosted on G2.com.
Everything is really easy to set up and use. Filling vacancies really intimidated me, but marketing properties and screening tenants with RentRedi is actually easy and effective. Review collected by and hosted on G2.com.
As a software engineer by trade, there are aspects of the UI / feature flexibility that I notice still need to mature. That being said, I've been using the product long enough to see continuous improvements, and I don't struggle to manage my properties, and support is very helpful. Review collected by and hosted on G2.com.
It is user friendly and easy to use for me and for my tenants. And if you do have an issue or a question, they are readily available to assist. Review collected by and hosted on G2.com.
I have not encountered anything that I dislike at this point. I've had a great experience so far. Review collected by and hosted on G2.com.
Its easy to use.
Customer service is awesome. They are quick to answer and to make sure they fully answered or shown the user how to do it.
It's great to have the maintenance view that allows the renter to view also and to request service. Review collected by and hosted on G2.com.
The Accounting portion requires a login and opens up in another view. Would be nice to stay in the same RentRedi program to access the accounting.
The document upload should automatically state that there is a maximum document size.
The Dashboard shoud allow the user to resize the different widget views (like Rent) and also minimize the widget views you don't use a lot like Prequalifications and Applications.
The View All Renters should allow the user to choose whether the option Show Balance Due continually display or not per the user instead of having to choose each time the window is opened.
The Maintenance tab should allow dated updates to current maintenance requests so tenants can see progress is being made on their request.
On the Maintenance Request window, the Status column shows Labor Cost and Material Cost. I can't tell if the Tenant can view this part or not so I am not using this since I don't want the tenant to see what I am spending. Review collected by and hosted on G2.com.
I love that RentRedi has all the features I need and that there's a great team to help guide me through the details. Erentpayments became part of their system and was a huge motivator in making the switch from apartments.com. I used erentpayments in the past and I like the ability to customize late fees. This alone has paid for itself and helps offset my costs for REIHUB. The initial desire to switch came from the partnership with REIHUB for bookeeping. REIHUB is also outstanding and any questions I've had about REIHUB were able to be answered by the RentRentredi folks via chat. I'm looking to expand my portfolio and using an Excel spreadsheet wasn't cutting it. The literal paper shuffle is dizzying. Keeping receipts with transactions and being able to track everything by bank account and property keeps me organized and it's easy. Review collected by and hosted on G2.com.
The 3 day hold on funds can be really confusing to tenants when they've paid but the money is still in their account.
I had a deposit initiate and it failed even after the money hit my account. This was due to the long hold period and the tenant putting through 2 payments by mistake.
Not a dislike but I would love to see receipt/ invoice OCR merged with REI HUB. To be able to scan a stack of receipts and be prompted to match them with transactions would be HUGE. It's a needle in a haystack of receipts to find a transaction or vice versa to match to. Microsoft Excel offers this in their PowerAutomate software and was a big comparison consideration. Ultimately I'm banking on comanies using more AI and more automation to incorporate this. I'll keep requesting it because I think it would be a HUGE benefit. Review collected by and hosted on G2.com.
Their responsiveness and eagerness to answer questions soar well above expectations. For all accounts, this fills the software and systems gap for landlords who want to self-manage. I fully expected the learning curve to be bumpy, bruising, and completely self-directed. The support was refreshing and has been much appreciated. Review collected by and hosted on G2.com.
There is not much to dislike. I believe they even have a referral code with some savings for you. I am happy to look that up for you if you are considering their product.
The price is very low with additional services available a la carte. I suppose those whom are not prepared for that part can find it discouraging. Review collected by and hosted on G2.com.
There is no upside; I would not recommend it. Review collected by and hosted on G2.com.
It does not work in Safari which is the main browser for Apple products. They do not tell you this on their website. They want you to run Chrome. If you have signed up for a year subscription they will not refund your money. Customer Support does nothing to resolve issues. This is a clear indication that their website builder is not making any effort to produce a product that work across all browsers.
There is no preview function to preview your rental listing before publishing it to the public. This should be a basic function.
Limited functionality relative to charging different types of deposits and whether they are refundable or not. For example, a pet deposit would be fairly standard. You can't define acceptable pet, acceptable breeds etc. you would have to write all of this information into the general description which isn't conducive for a clean listing that is easy for potential renter to scan for information. Review collected by and hosted on G2.com.
RentRedi is so user friendly that today is the first time after over a year of using RentRedi, that I needed to contact customer support and the support that I needed was for one of our new tenants that had not completed his application. I called RentRedi and chose the option of a callback when my turn in the queue came up. I received the callback as promised and Julia was great and listening and helping. What impressed me most was that she followed up with my tenant and then sent him an email and email to me too summarizing what she had done to assist. Thank you Julia and RentRedi! Review collected by and hosted on G2.com.
So far, there isn't anything that I don't like about RentRedi. Review collected by and hosted on G2.com.
It was quick to get up and running when we listed a house a lot faster than expected. The staff was quick to support and help as I started. It keeps everything in one place I don't have to be up on my tenant to submit payment, they can set up auto pay Review collected by and hosted on G2.com.
Nothing so far. I have not had any complaints so far. I started using it 3 months ago and it has been great so far Review collected by and hosted on G2.com.
