Regus Reviews & Provider Details

The idea was for us to use their virtual office arrangement and have access to a national network of office space we could use as needed. Review collected by and hosted on G2.com.

I signed up for a month to month virtual office agreement. I was advised it would be a $99 signup fee and $90 per month, with first month free. I did ask about additional fees, nope none they said unless I use services like copies, drinks, etc. Agreement set to start August 1. I paid the $99, and was not able to pay $90 as there was no invoice available. Since August was free, I didn't log in till the end of August when I made the $90 payment. Well, by mid September somehow Regus said I owed $329. Apparently there's a monthly mail fee of $30, they bill a month in advance (so yes they ask for September rent on August 1) there's a "retainer fee" of a month's costs, and they knowingly don't tell you about ANY OF THIS, nor do they invoice or email you when these items post to your account - so literally they told me that the only way I would have seen these would be if I "happened to log in." If you don't "happen to log in" to a portal you won't see these charges and then you get $29.50 in late fees that they won't waive. I went to terminate the agreement, and the local office agreed I'm month to month and I needed to pay for October $90 and the late fee of $29.50, which I did and then termimated my agreement online. After termination, I got an email saying I have a 12 month contract and "cannot" terminate. AVOID these people like the plague. I'll be talking to the Attorney General in my state as well as where they are headquartered and posting this review EVERYWHERE. Review collected by and hosted on G2.com.

I had a $340/mo subscription for 10 uses a month in NYC... and from day 1, nothing about the experience was good. There were constant issues with their website when I tried to reserve space. Their support staff was un-helpful. Review collected by and hosted on G2.com.

-incompetent staff.

-website is as reliable as if a middle schooler in the 90s coded it.

-support unhelpful for tech issues.

-offices spaces are meh.

-when you cancel your 'month to month' subscription, they'll still charge you for 2 more months because they slip that in the Ts & Cs. Review collected by and hosted on G2.com.

Nothing. Everyone I have talked to has brought more problems to me and no solutions. Review collected by and hosted on G2.com.

Everything listed above. Horrible customer service. No ethics. Review collected by and hosted on G2.com.

I haven't used their virtual address service since I already have a legitimate business address. Review collected by and hosted on G2.com.

I am now being forced to pay for a service I did not agree to, costing me a lot of money. I feel cheated by Regus, and I would like them to fix this situation.-

Regus's business is unethical in that it scams its customers into victims. This action is unprofessional. Review collected by and hosted on G2.com.

There is absolutely nothing positive I can say about regus. Review collected by and hosted on G2.com.

They changed my office address with 2 weeks notice.

Since then they stopped forwarding my mail to me.

They once billed me for forwarding someone else's mail to them, but not my mail.

I canceled my account via email on November 20, 2023 and removed my credit card from my online account so they had no method of charging me. I received no reply to my cancelation request.

On December 21, 2023 Regus charged me $125 for the monthly service of not receiving mail. Plus another fee that is not explained of $30.85.

On December 22, 2023 I received an email from Regus stating I owe them $393.85 and "If you fail to respond to this notification within 3 days, we will report your debt of USD 393.85 to a credit bureau and engage a debt collection agency or law firm."

But Regus owes me, they owe me all the mail they stole, plus a refund for November and instead they are threatening me. Review collected by and hosted on G2.com.

Quick move in and the local staff were friendly. Review collected by and hosted on G2.com.

I moved into my Regus office because I was given very little notice that I needed to vacate my current space. With very little time to find a new spot Regus was the obvious choice. If I had done my research I would have never signed with them. My local team was great, but everything else has been difficult to deal with. I was charged two additional months of rent 18 days after they confirmed my cancellation. It took over a month to have those charges refunded. Then I was also charged a $664.47 “deep cleaning” fee. My office was roughly 15’x10’. This was absurd because I returned my space in the same condition I received it. They claim the service is for “deep cleaning desk drawers and spot cleaning carpet.” This is b.s. because all I had in the room was a small table (with no drawers) and a computer chair. There were no additional carpet stains. The only stains in the room were from the previous tenants. So obviously they don’t do too much spot cleaning. I have pictures and videos of what the rest of the office looks like. I will share it on other review sites. The definition of a junk fee to me is a charge for a service that is not performed. JUNK FEE! Review collected by and hosted on G2.com.

There is nothing about Regus that is quality. Review collected by and hosted on G2.com.

Inflexible, overpriced, poor customer service, viscious Review collected by and hosted on G2.com.

It can seem convenient but don't be misled Review collected by and hosted on G2.com.

Horrible service. Deceptive contract terms. Review collected by and hosted on G2.com.

The staff at the physical location in Nice were very friendly and helpful. Review collected by and hosted on G2.com.

The company of Regus itself and the corporation that is refusing to help me, show proof of any cleaning costs or damages (because there aren't anything, they are just taking the money), and they have closed each issue without giving me a call or trying to work with me in any capacity. Review collected by and hosted on G2.com.

There is nothing positive. They have a nice looking website. Review collected by and hosted on G2.com.

Their service was great until the contract was signed. They invoiced 3 months right away, then only replied once a week to my emails while the service was not even successfully onboarded yet.

I ended the contract, and never saw my money again. Review collected by and hosted on G2.com.