Regus Reviews & Provider Details

I never actually used the service. I canceled before the start date after discovering the address did not meet the requirements I had specifically asked about before signing. Because of that, I never had the opportunity to experience the workspace, mail handling, or any of the actual services. Review collected by and hosted on G2.com.

The biggest issue was accuracy during the sales process, and what happened after I discovered the problem. Before signing, I specifically asked whether the address would require a PMB designation because that would make it unusable for my needs. I was told it would not. After signing, I learned that it actually did require a PMB. The sales manager later admitted he did not know that requirement and apologized.

I canceled the same day I received the full details and before the service start date. I never completed the USPS Form 1583 and never activated any services. Despite that, billing continued, and it took repeated disputes to even get someone to review the situation.

What bothered me most was not the mistake itself; mistakes happen. It was the disconnect between sales, operations, and billing after the mistake was acknowledged. It felt like everything moved to automated enforcement rather than someone simply resolving a situation that started with incorrect information. Review collected by and hosted on G2.com.

Your own private office space. Low monthly fee. Amenities such as a kitchen area with a community refrigerator. Coffee, water, front desk person, optional conference room space. Review collected by and hosted on G2.com.

No help when it is needed. All requests go through the front desk person. Leaving it up to that person to relay the concern properly. Hoping that person follows up on said request. Charges fees for rediculous changes. Example, if moving from one office to another within the same office space, they charge you a clean up fee ontop of prorated retainer. Monthly rent is hardly consisent unless you stay ontop of it. Review collected by and hosted on G2.com.

The offices are attractive and clean. Office manager is nice. Review collected by and hosted on G2.com.

I have had an office space at Regus on Greenway for about 13 years. At first, it worked well for me. However, the service has become very poor. I rarely go in to the office because I have a shop at home business. I use the Regus office location primarily for Google Maps and to have a reliable answering service. While it has worked for Google Maps, the answering service is terrible! Originally when I started, someone local would answer the phone. This person knew me and knew about my business. Now, some random person answers and they consistently give incorrect information. I am able to listen to the calls remotely: I am an appalled at what I hear. The caller is typically put on hold for a very long time.....and many times the caller simply gives up and hangs up. I would discourage anyone from using Regus at Greenway in Middleton at this point in time. In fact, I am looking for alternatives after all of these years. Review collected by and hosted on G2.com.

I truly do not have anything to say positively about Regus. Review collected by and hosted on G2.com.

You receive no written copy of any legally recognizable documentation when you sign up - just a confirmation email. The web portal is seemingly deliberately obtuse and adds strangely confusing language and web flow to any form of cancelation process. Upon canceling they insisted I had a non-cancellation and no-early-termination term on my agreement, when pressed for this in writing, they did not provide any such agreement. The documentation they did provide indicated there was no notice needed and no penalty for "breaking" my agreement. Yet, upon cancelling, they continued to bill me. They are predatory, abusive, and deceptive to a fault. The City Deputy, Ronaldo, repeatedly explained that he had no ability to discontinue my billing early and when he looped in the City Manager Michael McClanahan, he did not reply to any one of my requests for the contract or the agreement showing the non-cancellation or no-early-termination clauses or terms.

I have now filed a complaint with the Arizona State AG and continued to ask for documentation proving their case against the 0 break notice and 0 break penalty document they provided me.

And all of this was for a virtual address! Not even a physical office space.

Absolutely terrible experience with a terrible company who seems to be actively anti-consumer. Review collected by and hosted on G2.com.

Absolutely nothing positive — the worst work experience I've ever had, honestly! Review collected by and hosted on G2.com.

Attitude, Customer Service, Problem-Solving Approach, Renovation Costs, Communication. Review collected by and hosted on G2.com.

Absolutely Nothing! !!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

The offices are terrible - broken ventilation and loud noise in the offices, rotten food, and the worst management in the world! They're just money-grubbers! Don't rent an office from them under any circumstances. The sales managers deceive customers just to get their money. It's a scam that's hidden behind a brand. Review collected by and hosted on G2.com.

They had temporary office space. It was clean. Review collected by and hosted on G2.com.

Walls are paper thin. You can hear the other folks in the office. This is true of the conference rooms as well. Their service is weak and they will nickle and dime you when you try to cancel. Review collected by and hosted on G2.com.

The idea was for us to use their virtual office arrangement and have access to a national network of office space we could use as needed. Review collected by and hosted on G2.com.

I signed up for a month to month virtual office agreement. I was advised it would be a $99 signup fee and $90 per month, with first month free. I did ask about additional fees, nope none they said unless I use services like copies, drinks, etc. Agreement set to start August 1. I paid the $99, and was not able to pay $90 as there was no invoice available. Since August was free, I didn't log in till the end of August when I made the $90 payment. Well, by mid September somehow Regus said I owed $329. Apparently there's a monthly mail fee of $30, they bill a month in advance (so yes they ask for September rent on August 1) there's a "retainer fee" of a month's costs, and they knowingly don't tell you about ANY OF THIS, nor do they invoice or email you when these items post to your account - so literally they told me that the only way I would have seen these would be if I "happened to log in." If you don't "happen to log in" to a portal you won't see these charges and then you get $29.50 in late fees that they won't waive. I went to terminate the agreement, and the local office agreed I'm month to month and I needed to pay for October $90 and the late fee of $29.50, which I did and then termimated my agreement online. After termination, I got an email saying I have a 12 month contract and "cannot" terminate. AVOID these people like the plague. I'll be talking to the Attorney General in my state as well as where they are headquartered and posting this review EVERYWHERE. Review collected by and hosted on G2.com.

I had a $340/mo subscription for 10 uses a month in NYC... and from day 1, nothing about the experience was good. There were constant issues with their website when I tried to reserve space. Their support staff was un-helpful. Review collected by and hosted on G2.com.

-incompetent staff.

-website is as reliable as if a middle schooler in the 90s coded it.

-support unhelpful for tech issues.

-offices spaces are meh.

-when you cancel your 'month to month' subscription, they'll still charge you for 2 more months because they slip that in the Ts & Cs. Review collected by and hosted on G2.com.

Nothing. Everyone I have talked to has brought more problems to me and no solutions. Review collected by and hosted on G2.com.

Everything listed above. Horrible customer service. No ethics. Review collected by and hosted on G2.com.