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21 Refersion Reviews
Overall Review Sentiment for Refersion
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It allows small businesses to set up an affiliate program page for their business. The best part is that it is easy to set up and get live with no technical requirements. Review collected by and hosted on G2.com.
It is easy to set up and manage the account and I don't see any dislike point for reversion. Review collected by and hosted on G2.com.
Their user interface is very simple and the tracking and reporting tools provided were so advanced, which enables us to easily track our marketing campaigns performance. Review collected by and hosted on G2.com.
We were not too impressed with refersion customer service and their price is on the high side. Review collected by and hosted on G2.com.
We like how Refersion allows us to pay the affiliate directly through the app via Paypal Review collected by and hosted on G2.com.
It is an expensive service and not intuative or easy to use Review collected by and hosted on G2.com.
I liked that it was easy for affiliates to navigate the page and payouts. Review collected by and hosted on G2.com.
There were many things that it was lacking. The biggest annoyance was that I would have to reach out to someone at Refersion to pull specific reports for me. I was only able to pull a bulk report and even that didn't show much. Review collected by and hosted on G2.com.
I like the ease of the platform creating the personalized link urls. Review collected by and hosted on G2.com.
I wish the marketplace was a bit larger to find more affiliates within our market. Review collected by and hosted on G2.com.
I like giving people the option to create their own coupon code and referral link to use to refer customers to the site with an incentive for both parties Review collected by and hosted on G2.com.
It automatically approves people who sign up and we have had a few issues with people using the codes on coupon sites and making money off of us that they did not actually earn. Review collected by and hosted on G2.com.
It allows peace of mind for us and our affiliates when tracking referral links to our website. Review collected by and hosted on G2.com.
The pricing plan options are expensive compared to potential affiliate earnings Review collected by and hosted on G2.com.
ease of implementation and setup, the support team was always amazing. Review collected by and hosted on G2.com.
If you are using Chargebee with Refersion and offer subscriptions that are unit/user-based and you have midterm changes (i.e. customer adding additional users/units in the middle of their 1-year, quarter, or monthly subscription) - you are ABSOLUTELY going to be overpaying your affiliates by thousands and will GROSSLY be overbilled by Refersion.
Here is a quick illustration;
- Your affiliate is in a 10% offer program
- A referred customer of the affiliate has an annual subscription of $5,000 per year for XX number of units/users
- The referred customer increases their subscription in the middle of their term... let's say purchasing an additional unit/user for $100.
- Chargebee elegantly calculates the prorated amount due to the customer based on the remaining credit available on the term and will bill the customer via the billing method on file and apply a credit for the remainder of the invoice. So the actual amount directly billed on the CC would be less than $100 (due to prorated amount of the increase during the mid-term). Let's say $90 for simplicity's sake.
- Refersion, however, will calculate the commission paid to the affiliate as $5,100 x 10% ($510) rather than $90 x 10% or $9...or what was billed to the customer's credit card.
- Now couple this with this growing customer that increases their units multiple times during the term... so Refersion would calculate EACH time at $5,000+ x 10% as the affiliate commission each time.
- Now... add this element to the issue. Not only would they be overpaying your affiliates, but they also overcharge the merchant. If you do an extremely large number of conversions per month... I can't recall the number, you will elevate to their next vendor tier moving from $89 per month to paying an additional percentage (I think 1%-2%) on the revenue processed. Yes.. you will pay an additional 1%-2% on an INCORRECT amount of revenue processed.
When I brought this up to Refersion and they worked closely with Chargebee, they acknowledged that although the Chargebee webhook was providing the payload for the correct commission calculation (i.e. $90 paid via CC) this was indeed the way that the commission was being calculated (against the invoice amount rather than paid amount) and stated that "the issue didn't affect anyone but me and is an edge case that may be addressed in the future."
We offered to pay to have flexibility on determining what the commission was paid against, however, they wouldn't proceed.
Let me clearly state that Refersion is a really great tool depending on your customer subscription type... their support team has been ABSOLUTELY amazing and responsive, and perhaps we truly are an "edge case". I also do not think that they have been nefarious in any way.
I do believe based on the time that we have used the platform and seeing the very minimal number of product releases, enhancements, and UI evolution that they are likely short-staffed from a development perspective and/or perhaps haven't embraced an agile development methodology that would allow for this critical issue to be addressed. Review collected by and hosted on G2.com.
Refresion provides affiliate program capabilities for brands, and allows content creators to promote brands with affiliate links. Its a good tool. Review collected by and hosted on G2.com.
I don't like how you need a separate log in for each brand you partner with. You should be able to log into the site with one account and access all of your brand partnerships in one place. Review collected by and hosted on G2.com.
