Redox Reviews & Product Details

Im sure they're good for integrations but nothing from my experience. Review collected by and hosted on G2.com.

Negative experience. I reached out to see if we could get a refund of the service as we didn't do any kick off meeting and it was no longer needed. We signed the contract due to our integration partner unwinding on operations and Redox knew that too. Very unhappy with this company I had to consistently follow up with them. We ended up not getting a refund due to contract terms even though no service was provided.

If you're looking for a partner to help with integrations I would not recommend Redox. I did request to speak with the management team and still no response as of it. Review collected by and hosted on G2.com.

The service and response of their support. Whenever our team has had need of their support or engineering team, Redox has always been incredibly responsive. Review collected by and hosted on G2.com.

The only real downside is a lack of interface reporting. Their model is great for businesses in need of healthcare interfaces, but when it comes to critical services, any delay can be costly, and it is can be very important that even short delays or message queues be communicated. Review collected by and hosted on G2.com.

Developers new to HL7 integrations find it far easier developing against JSON models and API's then working with HL7 V2. Implementing interfaces with clients can be done in a matter of weeks instead of months. Due to the standardization of the Redox models and the focused expertise of the Redox implementation teams. Review collected by and hosted on G2.com.

The ability to add additional information that does not already exist in the models takes longer then I would like. It would be great if customers could create their own custom extensions without having to involve Redox. Review collected by and hosted on G2.com.

Knowledgeable and helpful team with expertise on accessing EHR data.

Redox is also able to access various other systems in addition to EHR, e.g., financial systems, billing systems, scheduling systems, HIE data, etc.

System is straightforward to implement. Review collected by and hosted on G2.com.

Sometimes hard to know roles and responsibilities. Team directory would be helpful.

Cost structure can be a bit complicated and could be streamlined.

Would be nice to have International (OUS) capabilities including GDPR support.

Would also be nice to have some type of on-premise capability for direct integration vs. cloud only. Review collected by and hosted on G2.com.

We loved the idea, the promise, of a unified API with which to exchange data with our customer's EHR. Review collected by and hosted on G2.com.

Redox failed to deliver EHR integration. We looked to them for not only technical expertise but bureaucratic expertise: we know that a significant challenge with working in healthcare is understanding how to wrangle vendors into cooperation. They were unable to do so. Review collected by and hosted on G2.com.

response time with cases and concerned personnel easy to reach on phone or email Review collected by and hosted on G2.com.

having to chase down an invoice ea. mo. that should be mailed to us. Getting changes made to billing methods, still not done. poor accounting followup. Review collected by and hosted on G2.com.

Redox is helpful throughout the process of discovery, integration, and support. Review collected by and hosted on G2.com.

Redox has been fluid with their pricing models. We have been quoted various pricing tables that seem to change frequently with time and based on who presented them to us. Review collected by and hosted on G2.com.

Innovative solution that meets a real need in healthcare. They are very responsive and helpful with their clients. Review collected by and hosted on G2.com.

Their Interoperability solutions are limited mostly to EMR systems which limits our ability to use them as a full Interoperability partner. Review collected by and hosted on G2.com.

The Redox team has a formulaic, step-by-step approach to integration projects, including how to involve the client site as well as the vendor. Their API and developer tools are very clean and easy to use. Review collected by and hosted on G2.com.

One downside is that you need a 3rd party at all, but that is the reality of the HIT market that Redox was created to fix.

Another problem is that Redox doesn't necessarily support the full range of APIs that vendors provide. For example, SMART-on-FHIR was not supported at the time we were working with them. Review collected by and hosted on G2.com.

When i spoke with you guys the communication was great and you were able to answer all of my questions and concerns. Review collected by and hosted on G2.com.

There was a time when our email communication fell through. It was too long in between responses. Review collected by and hosted on G2.com.