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181 Shift Reviews

4.3 out of 5
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181 Shift Reviews
4.3 out of 5
181 Shift Reviews
4.3 out of 5

Shift Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ShiftQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Meghan R.
MR
Program Manager
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Shift?

Shift is the best way for me to toggle between workstations for 3 different jobs. The fact that I can always have my email ready to go by clicking the icon is awesome (instead of it being another tab on a regular browser). The nice thing about the layout is that even when I am on my gmail, I can use the URL above to search, or save tabs associated with that email. I use it every single day because I can keep it open and it always keep me logged in, which is easy. It has been the only browser that I have found so far that can manage to keep everything open and organized. I am SO happy I don't constantly have to relog into 3 different google drives. Very easy to integrate with google suite, canva, etc. Review collected by and hosted on G2.com.

What do you dislike about Shift?

I spent like 4 months building up my library of bookmarks and then shift had an update which made me lose all of my bookmarks. That was awful... thankfully I built all of my folders and saved pages back up.

My BIGGEST ANNOYANCE is that for some reason when you open a doc of some sort on the Gmail suite, it techincally opens it using the drive widget, so when you clikc out of it, it DOESNT stay on the page.. it goes back to the generic drive page. So then I have to constantly click "open in new tab", because otherwise when I toggle out of the calendar or out of the drive, it loses the document that was open.

I also wish somehow it could just use the apple passwords.. instead of my having to save all my passwords yet again. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

Thank you for sharing your positive experience with Shift! We're glad to hear that it has been helpful for managing multiple workstations and integrating with Google Suite and Canva. We apologize for the inconvenience caused by the bookmarks issue and the document opening behavior, I'll pass this back to our Product team to see if there's opportunities for improvement.

Justin F.
JF
Graduate Student
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

I value the ease of us, its a program I use every single day without fail. The customer support team is also excellent and always delivers prompt service. It also pairs with almost every program I could ever hope to need. Review collected by and hosted on G2.com.

What do you dislike about Shift?

I have no dislikes. There are things I wish it could do but in almost all cases there is a plungin to another program that can handle that task and its simply a mater of me finding I the best one. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

We're thrilled to hear that you find Shift easy to use and that our customer support team has been excellent. We're also glad to hear that Shift pairs well with the programs you need. Thank you for your feedback!

Claire L.
CL
Senior Technical Writer &amp; Team Lead
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

The most helpful part of Shift to me is reducing the number of browser/application windows I have open at any given time. I can't tell you why, but having too many windows open amps up my general work stress like few other things!

Shift was very easy to set up, including adding the other applications. I've tried other, similar apps before and had far more trouble and frustration getting started.

I use Shift every working day and am gladder for it! Review collected by and hosted on G2.com.

What do you dislike about Shift?

I think that Shift's help documentation could be improved. At times it hasn't seemed comprehensive.

Also, I don't use Shift as my primary browser - so sometimes it's a little frustrating when I can get links to auto-open in Chrome from some apps in Shift, but not in others. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

Thank you for your feedback! We're happy to hear that Shift has been a valuable tool for managing your applications and Google Workspace. If you're open to providing more information on what's lacking in Shift's help documentation, please reach out to support@shift.com. The Support team has done a lot of work to improve accessibility of Shift's knowledge base articles, but would welcome additional feedback on gaps we may still have in the content provided.

LC
Owner
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

What I like about this software is that I can have everything in one platform. I had been looking for a solution like this for a long time. I also find the interface simple, and for my daily use, I think the cost-value ratio is fair. Review collected by and hosted on G2.com.

What do you dislike about Shift?

What I don’t like is that it continuously asks about Google account credentials and permissions. Since I manage more than five accounts, it often becomes annoying. Another thing that would be fantastic to have is a direct support chat within the interface for any issues. Also, as I have a wide, curved monitor, the internal HTML windows sometimes look misaligned, but that's just a visual issue. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

Thank you for sharing your positive experience with Shift! We're glad to hear that the interface simplicity and cost-value ratio have been beneficial for your daily use. We understand your concerns about the Google account credentials and permissions, and if you reach out to Support at support@shift.com, we'll see if we can get that working more smoothly for you. As the Support Manager, I appreciate your suggestion for a direct support chat within the interface and will take that into consideration for future improvements.

Timothy K.
TK
Employee
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

Shift seems to be the best stand-alone email client. It can integrate multiple accounts, with incoming messages automatically grouped into as many as four categories. Implementation was simple. I just entered the account access information, and it imported everything. I rely on it at work every day, to handle email quickly and efficiently and without losing track of any. It just works. I've never had to call customer support. I've tried other email clients, but Shift is the most reliable and the only one that works for me. Review collected by and hosted on G2.com.

What do you dislike about Shift?

Shift had trouble, at times, printing to my PDF editor (PDF-Exchange Editor Plus) but they seem to have fixed it in the latest update. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

We're glad to hear that Shift is meeting your needs and helping you stay organized with your email. We appreciate your feedback and are constantly working to improve our product.

Stephen K.
SK
Content and Copy Writer
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

I LOVE that all my inboxes and communications are in one place. Makes it easier to stay organised. It was easy to connect to all my account and I literally use it every minute of every day! Review collected by and hosted on G2.com.

What do you dislike about Shift?

Very occasionally I will get signed out of a mail account (because of an issue with the mail provider) and I have to relaunch Shift to get back in. No big deal though - I've never been concerned enough to report it as a bug - but I know if I did, they'd repsond and fix quickly, as they have with any other minor issues I've mentioned. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

Thank you for sharing your positive experience with Shift! We understand the frustration of getting signed out of a mail account occasionally, and we appreciate your patience. We're committed to providing quick and effective solutions to any issues you encounter, so please feel free to contact Shift Support if you need assistance.

Ashley C.
AC
Communications
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

Shift makes it easy for me to see my email accounts, Slack workspaces (I use mulitple), and other productivity tools all in one window. I appreciate the "unread" icons that let me know at a glance what needs my attention. It's easy to switch back and forth among the various email accounts I manage, as well as use integrated apps like Google Suite, Spotify, and Amazon. I like that I can navigate to everything in one window without cluttering my screens. I use Shift every day in work life, and have for several years. I am willing to continue to subscribe to Shift because it's easy to use and I see an improvement in productivity when I use it. Review collected by and hosted on G2.com.

What do you dislike about Shift?

My biggest complaint about Shift is that sometimes the "unread" counts are inaccurate. I'm an "inbox-zero" type of person, so when the unread count is inaccurate, it is irritating. Using apps within Shift takes some getting used to, and if you prefer to work on several different Google Docs at one time, you probably don't want to install the Docs app, as the app limits you to one open document at a time. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

It's great to hear that Shift is helping you stay organized and improve productivity by keeping all your email and social media accounts in one place. We're happy to provide a solution that benefits your work and personal life. For the issues with the unread count and Google Docs, we can try some troubleshooting if you reach out to Shift Support at support@shift.com. Thank you for choosing Shift!

Craig F.
CF
CEO
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

I've been using Shift now for >5 years now. I use it all day, every day. It enables me to manage all of my various email accounts and document workspaces (Google and Microsoft) in a single, unified webapp, including an integrated search capability across all documents, emails, calendar items, contacts and internet. Amazing UX/UI. I'm also able to load Shift onto ANY desktop computer, mine, a friend's, at a business center, etc. Login as me, an voila, I'm able to access all of the same info, without setting up my accounts on friends, family or stranger's browsers. Finally, Shift supports hundreds of 3rd party app integrations into this single browser-based interface. Fast tech support response times as well. Review collected by and hosted on G2.com.

What do you dislike about Shift?

RAM required to run and work in Shift can grow extensively, if one has a lot of tabs and docs open. They continue to make great strides on active memory management, which I greatly appreciate. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

We appreciate your feedback and are thrilled to hear that Shift has been instrumental in unifying your workspaces and email accounts. We are committed to optimizing our platform's performance, including active memory management, to ensure a seamless experience for our users.

Christine T.
CT
Digital Marketer
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

As a virtual assistant, I have many email accounts to keep up with. Shift is the only tool that I've found to manage 20+ email accounts efficiently. Not only can I immediately see notification numbers for each of the accounts but I'm also able to add social media profiles that I check on regularly. The best part is that I do not have to log in and out of each account! I really don't know what I would do without Shift. I reccommend it all of the time fellow virtual assistants as well of many of my clients that have multiple email addresses. Review collected by and hosted on G2.com.

What do you dislike about Shift?

Some of the email accounts occasionally become disconnected but it is usually not too hard to get longed back in again. And some of the applications that I have tried do not seem to work seamlessly with Shift. Maybe that will improve over time. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

We're glad to hear that Shift is helping you manage multiple email addresses and client accounts efficiently. Don't hesitate to reach out to Shift Support if you need a hand adding apps next time! Or check out our Knowledge base for helpful self-serve articles.

Jessica S.
JS
Writer, Copywriter, Editor
Small-Business(50 or fewer emp.)
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What do you like best about Shift?

I love having all my email accounts (about a half-dozen) in one place. I used to miss messages when I had to log out and log back into email to see them, and now it's as easy as toggling between accounts on the left margin. I think of Shift as a control center, a big board where I can easily and quickly see what's going on—it's the first thing I look at every time I turn on the computer. Review collected by and hosted on G2.com.

What do you dislike about Shift?

I have tried adding applications to monitor things like Slack via Shift as well, and (at least for the applications I've used) found that I lose some of the functionality of the individual applications themselves. I would love to be able to add Threads and Bluesky to Shift, though, so I'll keep an eye out for those being an option. Review collected by and hosted on G2.com.

Response from Cait Woodcock of Shift

Thanks for taking the time to share about your experience with Shift! We're glad to hear that Shift has made managing multiple email accounts easier for you! When adding an app to Shift, it's always the web version that's added, which for some apps means there is some differing functionality than the desktop version, but beyond that we strive to ensure apps work as expected in Shift. We'll take your feedback and see what improvements are available to ensure that apps are working as expected in Shift.