Video Reviews
Reach is easy to learn and use and is very helpful
254 REACH Media Network Reviews
Overall Review Sentiment for REACH Media Network
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The customer service is “above and beyond.” From our initial contact ot gather information, the sales process, implementation of the product, and after sales support have been premium. No question has been to small or large to be addressed in a very quick manner. And the after Sales support for end users has taken a lot off my plate in supporting the product on campus.
Integration was completed in the matter of a few days. Once the ender users were set up and trained, we have little or no calls needing support for use. Review collected by and hosted on G2.com.
I have no, abuslety no, dislikes of REACH Media or the product. Review collected by and hosted on G2.com.
The initial setup went smoothly, and the tutorials were very helpful. They share information regarding updates and have asked for feedback. They are trying to get the customer opinions regarding upcoming features, which is very helpful. Review collected by and hosted on G2.com.
The basic programming was easy to follow, but, not being trained in CSS programming, I did have some issues with the more complex layouts. There have been a few minor glitches but nothing that is too inconvenient. Review collected by and hosted on G2.com.
The ease of use is one of the features I like most. It is completely user friendly. It allows us to communicate with the entire school utilizine the multiple tv screens throughout the building. Review collected by and hosted on G2.com.
At this time I do not have anything negative to say about the product. Review collected by and hosted on G2.com.
I like how easily accessible the backend is to upload content and being able to view live previews. The customer service team is also very responsive and helpful. Review collected by and hosted on G2.com.
There could be more clarity on instructions or a guide to fix offline players. Some of the tech aspects can be challengin or unclear when trying to fox the issue. Review collected by and hosted on G2.com.
It is very easy to use and their customer support is very helpful! I am a designer but my coworkers who have no design experience can use REACH and feel comfortable. The Canva integration is a game changer! Review collected by and hosted on G2.com.
The only part of REACH that is a bit confusing to me is the playlists and trying to schedule more than one at a time. Review collected by and hosted on G2.com.
Hands down the customer service. Truly the best of any company I've worked with. My rep is exceptional -- super responsive, lightening speed, friendly and professional, and an amazing internal advocate. I haven't had a single subpar experience with REACH since being onboarded. Review collected by and hosted on G2.com.
The only thing I can think of is that the portal can be a little confusing/intimidating, especially if you are only an occasional user. But I can easily navigate to the parts that I need to access, and they are extremely user friendly. Review collected by and hosted on G2.com.
When an employee left the organization, I was put in charge of streaming patient information to the TVs in the clinic. I reached out to Ashley for questions and she promptly replied with step-by -step instructions. Communication is key and REACH has that down. Review collected by and hosted on G2.com.
I do not have anything to report that I dislike about REACH. Review collected by and hosted on G2.com.
The platform is very easy to use. If you do have questions, the customer support is great. We use the system every week to communicate to our employees about events. Review collected by and hosted on G2.com.
The system is very good and I dont have anythign that I dislike. Review collected by and hosted on G2.com.
My company uses this for our daily scheduling. The field cres and office staff review the schedule which is projected on the tv through the media player. It saves a lot of time and frustration from the old days when we did scheduling on paper. Review collected by and hosted on G2.com.
I would like to have more control over the creation and modifications needed to the daily schedule layouts. Review collected by and hosted on G2.com.
The user interface is easy, support works hard to make sure you have a good experience, it was easy to implement and we use it all the time for promoting things happening within our organization. Review collected by and hosted on G2.com.
It's minor and doesn't happen often, but sometimes some of the features get disconnected, like our social media accounts. They are generally easy to get back connected, but it is a dislike for us. We also sometimes have trouble with connecting multiple accounts to the system and utilizing them across different sites, separately. Review collected by and hosted on G2.com.
