Video Reviews
Fantastic platform for all things reimbursement
2,079 Ramp Reviews
Overall Review Sentiment for Ramp
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We are able to:
- pay vendors andfacilitate easy travel across our distributed team
- employees aren't waiting weeks for reimbursements
- Ramp has some automated workflows that simplify accounting and reduce lift for staff Review collected by and hosted on G2.com.
Initially, setting Ramp up and thinking about how to maximize it's features is a little harder than other systems. Review collected by and hosted on G2.com.
We run a scaled tax prep firm – we constnatly get questions from clients about how to handle their receipts/transactions/bookkeeping. We love recmmending Ramp – it provides clients a clear divide (for what's business and personal) and allows us to collect receipts progrmaticfally without needing to bother them every few days. if it's in their inbox, we get it via Gmail. easy.
customer support / our partnerships team (shout out to Christian!) are super responsive and even set up a Slack channel for ust to discuss things with them ad hoc / as needed Review collected by and hosted on G2.com.
Wish they onboarded clients with less than $50k in cash balances. not all of our clients are there yet but would still love the software and cards for thier day to day transactions. Review collected by and hosted on G2.com.
I currently use Ramp for 4 different companies. The experience has been really great, particularly with the syncing with Quickbooks and the instant texts for users to take a picture of receipts and add brief description of charges. Super easy to use and intuitive. Review collected by and hosted on G2.com.
I don't have any complaints, although I would prefer that it didn't require me to re-link the account to my bank account so frequently. Review collected by and hosted on G2.com.
The receipt capture is by far the best feature. Prior to Ramp, our employees had to keep up with the paper receipts. They would give receipts to an admin person who had to account for each one and enter them in the credit card portal. Often, the admin would have to guess what the charge was for. The old process also lacked an effective manager review/approval process and transparency.
Our employees ealso love the out-of-pocket reimbursement by ACH direct deposit. They are now paid within days rather than once a month.
I also love the customer support. They are very timely in responding. In addition to a support number and email, I have a representative that i can contact directly. We often Review collected by and hosted on G2.com.
The Bill Pay feature lacks a way to claim vendor credits and doesn't batch invoices for a single payment. Each invoices is a separate payment. This creates more work for our Accounts Payable team and for our vendors when entering them into the business system. Review collected by and hosted on G2.com.
It is very easy to use by our department outside of Finance.
Customer support is excellent! If the problem can be resolved, they will spend all the time needed to help you. Review collected by and hosted on G2.com.
The accounting features need a bit of updating. The integration with Sage Intacct is not super seamless in that credit card transactions post with the cardholder name in EVERY transaction. Review collected by and hosted on G2.com.
Ramp offers features we never knew we wanted to manage and monitor spending across our agency. Being able to create visual cards on the fly with spending criteria is super useful. Bonus - it brings the transactions into our accounting software pre-categorized. Review collected by and hosted on G2.com.
The initial application and approval process are a little difficult for service businesses without hoards of cash in the bank. Review collected by and hosted on G2.com.
We love how Ramp allows unlimited virtual cards with the ability to have detailed restrictions. Ramp also makes it easy for the administrator to approve card requests with one click approvals emails that come to our inbox. Furthermore, Ramp integrates so smoothly with our accounting system, it made it easier for us to reconcile credit card spend compared to other credit card providers. We use Ramp daily for our company needs, especially in our Marketing team.
Not only that, Ramp's customer service has been so quick to respond and extremely helpful. We wanted to expand to using the employee reimbursement module and the transistion has been seamless. Review collected by and hosted on G2.com.
There aren't many downsides about Ramp. The only one I can think of is that the payables module wasn't able to scale for all our entities, so we had to find another provider. Review collected by and hosted on G2.com.
As someone who uses multiple accounts, I really appreciate how easy it is to switch between accounts. When needed, Ramp's customer support is super on top of things, and I really appreciate that! Review collected by and hosted on G2.com.
There's a lot going on within the interface. It would be nice if navigating to different areas of the site was made a litttttle bit easier, but it isn't a huge problem. Review collected by and hosted on G2.com.
Ramp is always improving and has helped create more controls of our company's spend with the use of vendor cards, physical cards, virtual cards, and bill approvals. It's also helped us move towards more timely expense reimbursements for all employees vs. having to wait for the next payday. Overall, Ramp has been great - quick and helpful support when needed and always rolling out new features that further push efficiency for our team across the board. Review collected by and hosted on G2.com.
The one downfall is it is only a one-way sync (Ramp to Quickbooks Online) and not a two-way sync (where Quickbooks communicates back to Ramp as well). This would be incredibly helpful in our ability to further automate bill creations and more from our CRM (Hubspot) to Quickbooks to Ramp which would lessen any user input errors along with increasing efficiency, opening up more time for other tasks for our team. Review collected by and hosted on G2.com.
