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Quickcep is a channel that integrates data which are generated while chatting with our customers from all the social media platforms and analyse the interactions properly and understand their complaints and needs in those chats with the company. It also helps us in creating top notch customer experience for our audience interacting with us through any platform. Review collected by and hosted on G2.com.
For each and every integration that we do with our social media platforms quickcep charges separately. That makes it very costly and after sharing all of our personal data to their servers for analysis. It becomes very difficult for us to trust them regarding the quality of security which they use for their users because if our business data gets leaked by them due to any reason than it will be great loss as team for the whole organisation. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for QuickCEP
Overall Review Sentiment for QuickCEP
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Quickcep is one of the oldest tool that we have been using to inhance our customer interaction also it has a simple user interface so that working on it and understanding about each and every feature of the software becomes easy for our relationship managing team. The chatbots which this platform has are really efficient and saves us a lot of time in automated interactions. Review collected by and hosted on G2.com.
The main challange with quickcep is integrating it with Google page and instagram page because for doing mere login of these pages in the tool took more than six hours which was really unnecessary and frustrating also it took access of all of our private business related data which according to me was not required and they should access only such kind of data which is important communication and interaction. Review collected by and hosted on G2.com.
Quickcep can be integrated with social media platforms, websites and other messaging channels thats why it provides highly optimised chatting experience with our clients through our sales and marketing team. The tool also helps in creating high quality FAQs for better support and customer queries solutions. Review collected by and hosted on G2.com.
As mostly we train these chatbots with our previous data and market analysis results but sometimes these data does not become enough for proper functionality and accurate results. So, It becomes a difficult task for us to train their chatbots in such a way that the results and chatting solutions become more authentic and reliable. Review collected by and hosted on G2.com.
Quick cep is a 100% AI based software which integrates all the details of social platforms into a single channel and creates a chatbot which helps in interacting with our client in a single go it also helps in uniting all the conversations that happened in different social platform into one and save a lot of time and efforts in getting the exact conversation details that we used to one by one earlier. Review collected by and hosted on G2.com.
The main challenge that I face while using quickCEP is that it takes a lot of time in integrating this tool with all of the other social platforms like Instagram, email, whatsApp etc. Also the cost of integration is very much higher than any other chatbot what is available in the market. The main challenge that I face is data privacy because it is very difficult to trust on their servers as we share our most important customer data chats with them. Review collected by and hosted on G2.com.
We have been using quickCEP from more than a year now and the interesting part of this tool is that our manpower involved for customers support has been reduced by more than 78% and it converted customer support fully automated. The most useful feature of this tool is that it can easily be integrated with all the commonly used social media platforms like fb and Instagram for chats. Review collected by and hosted on G2.com.
The quality of answer that it provides to our customers through its chatbots are similar and limited it faces lots of challenges when some of our old customers asks long questions and needs proper and brief answer according to their questions and needs. Review collected by and hosted on G2.com.
I want to express our appreciation for QuickCEP, which has greatly enhanced our company's operational efficiency. The platform's intuitive design, smooth operation, and comprehensive functionality have made it easy for our team to get started. The integration of consulting channel ports has allowed us to address customer issues more effectively and provided valuable insights through data analysis.
The AI-driven interactive short videos have been particularly impactful, significantly boosting customer engagement and conversion rates. We also look forward to the introduction of the email customer satisfaction data export function for more objective analysis. Special thanks to support team, we eagerly anticipate continued improvements from QuickCEP. Review collected by and hosted on G2.com.
Quickcep has greatly facilitated my business efficiency and I saw conversion results in a short time.
The downside is, why didn't I find quickcep earlier? They don't have any ads. Review collected by and hosted on G2.com.
QuickCEP always meets all my customer service needs for my Shopify store. What I love most is their CDP, which tracks consumer behavior on my website. I can see which products my customers browse the most and how long they spend on each. This data helps me optimize my website layout effectively. Review collected by and hosted on G2.com.
Overall, I'm quite satisfied. If I had to mention one thing, it would be that I hope for more discount promotions. Review collected by and hosted on G2.com.
What I love most is their CDP and marketing automation. I can categorize my customers into groups like new customers, abandoned cart customers, repeat customers, and so on. For each group, I can send tailored pop-ups or holiday marketing emails. QuickCEP truly meets my need for personalized customer service. Review collected by and hosted on G2.com.
I hope they can add more feature explanations, so that my team members can better understand. Review collected by and hosted on G2.com.
As an e-commerce operator, I appreciate QuickCEP's seamless integration of AI chatbots and live chat, which has significantly improved our customer engagement and service efficiency. The marketing tools and CDP have also provided valuable insights into customer behavior, enhancing our targeted campaigns. Review collected by and hosted on G2.com.
The only minor setback is the overwhelming array of features, which initially made the platform somewhat cumbersome to navigate. However, once mastered, it proves to be a powerhouse of functionality. Review collected by and hosted on G2.com.
It's very helpful for giving quick responses. And it did reduce the workload for our staff. Review collected by and hosted on G2.com.
No downsides so far.
What problems is QuickCEP solving and how is that benefiting you?
QuickCEP solves the problem of time-consuming customer inquiries by providing quick responses, significantly reducing the workload for our staff. This efficiency not only frees up valuable time but also enhances customer satisfaction and overall productivity. Review collected by and hosted on G2.com.
I've tried other chatbot platforms in the past, but none match the comprehensiveness of QuickCEP. What sets it apart for me is the option to select templates aligned with my strategies and objectives. This not only simplifies the setup process but also optimizes performance Review collected by and hosted on G2.com.
So far, I haven't encountered any problems. The QuickCEP team has consistently been helpful, supportive, and a pleasure to collaborate with. Review collected by and hosted on G2.com.
