Quartzy Reviews & Product Details - Page 2

Instant shipping

No week long back and forth with representatives

Many options from multiple suppliers

Instant feedback from our quartzy representative letting us know item stock or problems

Opens new tab when viewing an item automatically Review collected by and hosted on G2.com.

Search Filters are shown but don't work/ not nearly enough features to justify showing us search filters as an option.

Shows item as in stock until you try to purchase and site actually checks if its in stock (seems like the item stock doesnt update enough?)

Names of items on quartzy end up being so vague that if I look up "lobind DNA tubes" I get thousands of results of normal tubes/ Review collected by and hosted on G2.com.

The best thing about Quartzy is how easy it is to use. I barely have to show new employees how to request orders because of how user-friendly is. Customer support is amazing - very helpful and quick response time. Review collected by and hosted on G2.com.

It is a little annoying to have to go through hoops to order when the items aren't available in the Quartzy warehouse. Review collected by and hosted on G2.com.

It's easy to use, understand and it's useful!

Besides the ease of finding the items and ordering, it really has other useful functions for stock inventory, expenses and budgets, and lab location of ordered items. For our lab it's extremely convinient to have frequent orders on 're-order' mode - we use it everyday. Review collected by and hosted on G2.com.

Cannot think of anything that I dislike. Review collected by and hosted on G2.com.

The organization of information about purchases. We do a lot of work under grants, and need to be able to separate purchases based on which grant mechanism may be funding it. So its very helpful to separate them, and we don't even use some of the functionality to coordinate our inventory. Its a great tool Review collected by and hosted on G2.com.

Major dislike is how often we order a product and it ends up being out of stock/unavailable/delayed. Its mostly the providers, but I wish quartzy could have a little forewarning of stocking issues before we order, rather than a day after Review collected by and hosted on G2.com.

each lab member can place a request, with a link for details, when they like , but the actual ordering can still be limited to approvers. Review collected by and hosted on G2.com.

format of webpage means project assigned is too hard to read - no option for adjusting view except to make the whole webpage smaller. Review collected by and hosted on G2.com.

It is pretty easy to use and to tailor to your specific needs Review collected by and hosted on G2.com.

Now that they are charging for it, I have to try to use the subscriber credit each month. The first time I used it, I didn't use the full amount, thinking I would use the rest of it on subsequent orders. Instead, the entire credit disappeared. I had to ask them to cancel the order and reinstate the credit. I rarely purchase directly from Quartzy since my institution usually can get lower prices or free shipping from the vendor. Quartzy's Handling Fees are also a nasty surprise upon check out, and often make me revert to purchasing through my institution, even if it initially appeared that Quartzy's quote was lower. Review collected by and hosted on G2.com.

Makes organising and tracking orders very simple. Keeps all of our orders/requests listed in one place (even for the orders that we place outside of Quartzy). Review collected by and hosted on G2.com.

When we've had problems the support has been lacking. Due to a mistake on Quartzy's side, the first invoice that we were billed did not make it to our accounting department and when it went unpaid

for two months because the accounting department did not receive it, we were locked out of our Quartzy account until the accounting departments on both side figured it out. So for two weeks we were unable to use the system that we had become dependent on. I reached out to the account manager supervisor over our account manager and requested that our account be unlocked while the bill was being processed and I received no reponse and the account was not unlocked. So, now I'm leary of being locked out of our inventory tracking again. We spend like 3 times the amount of that initial bill monthly, but we were locked out and unable to make any orders in that time. Seems like a wise business choice. Especially since during that time we had to place a HUGE order through a different vendor for an upcoming project. We made it through, but that was a very frustrating experience. Review collected by and hosted on G2.com.

I like the search feature for items. I appreciate being able to search for items by PO. The customer service is pretty responsive. I order the majority of our supplies and I appreciate being able to see what my team is purchasing. Review collected by and hosted on G2.com.

SOmetimes I dont think it updates the amount of items received.. Review collected by and hosted on G2.com.

Exhaustive inventory. Great customer service. Review collected by and hosted on G2.com.

Not all vendors are on Quartzy, which requires us to set up separate online accounts for them. While placing orders, some items show up as ready to ship, however this status changes a few days later to "backordered" or shipping later than expected. This sometimes causes us to run into bottlenecks as we have to then source from alternate vendors with expedited shipping. Review collected by and hosted on G2.com.

There is a lot to like about quartzy. Quartzy keeps track of everything you'd want in a inventory ordering system. Previous requests, automatic lookup, lookup by product number. You can even order from amazon and ebay. Its just very well planned out. Review collected by and hosted on G2.com.

The problem I have with quartzy, is that quartzy is incredibly slow sometimes. The optimization on the website is terrible. Database management needs to be a priority because you can feel exactly how slow previous request lookup is. A lot of times, requests will time out and just be stuck on a loading animation. This needs to be improved. Its extremely frustrating. Review collected by and hosted on G2.com.