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4.9 out of 5
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Qualaroo
47 out of 48 Total Reviews for Qualaroo
4.3 out of 5
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Overall Review Sentiment for Qualaroo
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Qualaroo?
Customizable questions in the templates. We were able to make our questions very specific. The ability to place the quotations via the Nudge in context led to greater accuracy of responses. Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
The default color scheme was quite muted...I personally like vibrant, bright colors, so I chose them from the palette option. Review collected by and hosted on G2.com.
UA
Verified User in Alternative Dispute Resolution
Small-Business(50 or fewer emp.)
II
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
MW
Meredith W.
Marketing Analyst
Enterprise(> 1000 emp.)
What do you like best about Qualaroo?
I love that Qualaroo integrates with GA so that we can capture UTM data alongside visitor feedback. The targeting settings are flexible enough to target who we really need to answer questions. Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
The "logic" to survey questions is nonexistent, which can make creating surveys cumbersome. To add to it, it's impossible to visually re-order questions, which makes is EXTREMELY difficult to follow your survey questions if you missed on in the original creation. Review collected by and hosted on G2.com.
JC
James C.
Product Manager
Mid-Market(51-1000 emp.)
What do you like best about Qualaroo?
Qualaroo allows me to gather pure and valuable data/insights from users in real time, that is, providing a platform for users to comment/respond about a particular topic while actively engaged with the product. I use Qualaroo for surveys, NPS, soliciting interviews and miscellaneous user feedback etc. Additionally the targeting capabilities come in handy for growth hacking and optimization. Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
While very intuitive, there are a few minor tweaks I would make to some aspects of the UI, particularly in creating surveys/questionnaires etc, although none of which pose a significant problem for me. Review collected by and hosted on G2.com.
MH
Margaret H.
Senior Analyst, Analytics
Enterprise(> 1000 emp.)
EA
ERNESTO A.
GM
Small-Business(50 or fewer emp.)
MS
Mike S.
Lead Product Manager
Mid-Market(51-1000 emp.)
What do you like best about Qualaroo?
I've used Qualaroo for NPS surveys. It's easy to implement and quickly setup targeted surveys. Qualaroo automatically detects the browser/OS, allows you to see the relevant information at a glance and allows exporting.
Sharing the report with stakeholders is another convenient feature Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
Unless I'm missing something, I'm surprised Qualaroo doesn't calculate NPS for you. I had to export the results to a Google Sheet and calculate the NPS that way.
They also don't allow you to do much analysis through the web app. Although they allow you to segment on OS/Browser, you are unable to do so by the other attributes they have about the customer. Review collected by and hosted on G2.com.
PD
Paul D.
Digital Customer Experience
Enterprise(> 1000 emp.)
What do you like best about Qualaroo?
Simple integration with tag management. Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
Pricing to value is limited. The tool doesn't offer much that I couldn't get with an out of the box piece of javascript and a google form. The integration with Marketo is, of course, an extra charge but I don't really want to use this kind of tool for lead capture anyway. Review collected by and hosted on G2.com.
UI
Verified User in Internet
Mid-Market(51-1000 emp.)
What do you like best about Qualaroo?
- easy set up; can be implemented using Google Tag Manager so it doesn't require dev work
- lots of options for customization (adding your own logo, colors, adding a time delay to the pop-up, configuring surveys based on specific user actions on the site)
- let's the user easily skip questions
- great and quick support Review collected by and hosted on G2.com.
What do you dislike about Qualaroo?
- page speed; the javascript that gets significantly slowed our page performance down
- The data download feature is a little clumsy. The way the data is formatted is not easy to digest, needs a lot of extra formatting work/scrolling. Review collected by and hosted on G2.com.
Qualaroo Categories on G2
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