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We use a lot of platforms for taking care of various aspects of our business, like salesforce for CRM and mailchimp for marketing campaigns, and a few smaller platforms. Qualaroo integrated well with these two main ones pretty seamlessly and got our feedback mechanism sorted out. Review collected by and hosted on G2.com.
We can;t put a finger on anything specifically, so we chose to give this question a pass. Review collected by and hosted on G2.com.
45 out of 46 Total Reviews for Qualaroo
Overall Review Sentiment for Qualaroo
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I love Qualaroo's advanced targeting features. With Qualaroo, I can target specific users with my surveys and questions, ensuring I'm getting feedback from the most relevant people. This has helped us to get much more actionable feedback from my users, which has led to significant improvements in my website, product, and service. Review collected by and hosted on G2.com.
Not something I dislike, but I wanted to make a point that if you’re looking for an on-premise version, this may not be for you. Review collected by and hosted on G2.com.
that they dare to close my case even though they do not help me at all. Review collected by and hosted on G2.com.
information given before purchasing my plan was very misleading. for example, the survey function wasn't working on mobile actually but their website doesn't mention this. you only get to learn this when you purchase and can't add pop-up to your mobile website. The next thing is that this pop-up was still with a watermark even after we paid to remove that. I had to talk endlessly with the support agent to have them remove that. The other thing is that the pop-up was showing on top of the page, even though we arranged it to be on the bottom. there were other problems with it as well. I reached out to the support agents for every problem and realized that the problems would continue in the future and asked for a refund. They told me to wait and that they will fix it. 2 months later, I missed my cancellation period, and the tool still wasn't working properly. Every time I asked for a refund, they told me they would look into it and I should wait. After some time, they stopped replying altogether and I've been waiting to hear back from them since 3 October. Today is 5th December. No refund, no solution, and they have the audacity to send me an email, asking how satisfied I am. How can I be satisfied when I paid 200$ for a tool I wasnt even able to use once due to technical problems? I have emailed lots of times about this problem, even left at least 3 messages on their website explaining the problem but they never got back to me. I do not recommend them at all. Review collected by and hosted on G2.com.
We can just ask our customers in-the-moment and get true insights on what bothers them and what they need help with. Review collected by and hosted on G2.com.
Although the current templates are very helpful, I would like to see them categorized for ease of use. Review collected by and hosted on G2.com.
Advanced targeting helps us personalize surveys for better engagement with our target audience. Review collected by and hosted on G2.com.
The dashboard is easy to navigate but It could become much better with more nuanced filters and sorting options Review collected by and hosted on G2.com.
I liked how easy the templates were to use. Even the question library is vast that helps us ask the right questions. Review collected by and hosted on G2.com.
They don’t have industry-specific templates, which is a bummer. Review collected by and hosted on G2.com.
Love that it does the work for us and shows our NPS from the feedback right on the dashboard. Review collected by and hosted on G2.com.
Nothing as of now. Will update my review if I come across any problems. Review collected by and hosted on G2.com.
Qualaroo has everything we were looking for in a survey tool. A no-code builder, AI-based sentiment analysis engine, text analytics engine, and NPS chart. It has a fully-fledged survey responses dashboard to study each response and act on it. Review collected by and hosted on G2.com.
I wish there were more options to export the data in different formats and a bulk action button in the survey dashboard. Review collected by and hosted on G2.com.
Built-in survey templates to create any survey type. You can target specific visitors using the in-built targeting. And automatic language translation is fantastic as we don’t need to create separate surveys for each language. The analytics dashboard is also very intuitive and easy to work with. Review collected by and hosted on G2.com.
Nothing to dislike in particular. Qualaroo delivers what it promises. Review collected by and hosted on G2.com.
