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Quadient Inspire Reviews & Product Details

Verified User in Utilities
EU
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Quadient Inspire?

Quadient Platform is high performing, stable and innovative Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

There is no complaints about technology. Review collected by and hosted on G2.com.

Recommendations to others considering Quadient Inspire:

Try it, you will undestand the differece! and you will be always a step forward in Customer communication management and Customer engagement Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Helping company to go digital and improve Customer engagement. This opens a lot of business benefits in terms of cost saving and turnover increase. Review collected by and hosted on G2.com.

Quadient Inspire Overview

What is Quadient Inspire?

Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire customer lifecycle. These meaningful communications can be delivered through customer-preferred digital and print channels, resulting in a better customer experience.

Quadient Inspire Details
Languages Supported
Czech, German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)
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Product Description

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.


Seller Details
Seller
Quadient
Year Founded
1924
HQ Location
Bagneux, France
Twitter
@Quadient
3,924 Twitter followers
LinkedIn® Page
www.linkedin.com
3,792 employees on LinkedIn®
Ownership
EPA: QDT
Description

Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences.


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Overview Provided by:

Recent Quadient Inspire Reviews

PK
Prakash K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Efficient and User-Friendly for Document Management"
The best feature of Quadient Inspire is its flexibility in creating and automating personalized customer communications, which enhances our documen...
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Quadient"
Ease of use Ease of integration Number of Features
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Very interactive and easy to use, also the software provides various dynamic approaches."
Quadient Inspire is interactive and user friendly, even a non technical guy can handle and work on this tool. It can be integrated with other tools...
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Quadient Inspire Media

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Video Reviews

119 out of 120 Total Reviews for Quadient Inspire

4.8 out of 5
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Quadient Inspire Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Quadient InspireQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PK
Sr IT Ops Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

The best feature of Quadient Inspire is its flexibility in creating and automating personalized customer communications, which enhances our document management process.

Quadient Inspire makes it easy to design and distribute customized documents, reducing the time spent on manual processes. Its integration with various systems and multi-channel delivery capabilities improve efficiency and reduce errors.

Quadient Inspire makes it easy to design and distribute customized documents, reducing the time spent on manual processes. Its integration with various systems and multi-channel delivery capabilities improve efficiency and reduce errors. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

While Quadient Inspire is powerful, it can have a steep learning curve for new users, and its setup process can be time-consuming depending on your system requirements Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Its solve the variable printing and generating multiple outputs in a minute. Review collected by and hosted on G2.com.

Response from Tami May of Quadient Inspire

We're glad to hear that you find Quadient Inspire flexible and efficient for document management. We understand that the learning curve and setup process can be challenging, and we appreciate your feedback on this. We're continuously working to improve user experience and streamline the setup process.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

Quadient Inspire is interactive and user friendly, even a non technical guy can handle and work on this tool. It can be integrated with other tools very easily. One can migrate an application in very less timeframe compared to other tools in the market. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Although every thing is top notch and excellent but this software is little heavy. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Quadient Inspire is making the migration from the legacy systems to this up to date tool very easy. It is dynamic and user friendly and secure tool. The user interface is really friendly for an developer to work on an workflow. Quadient Inspire provide almost all of the required stuffs prebuilt and ready to use in the form of modules which one can use to solve problem faster and more effiecient way but if a problem seems not be solved with the provided modules Quadient provides scripting and impositioning stuffs to make impossible possible. Review collected by and hosted on G2.com.

ED
Développeuse éditique #Quadient - formations et certifications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

Je connais les produits Designer et Evolve de Quadient Inspire, à un niveau avancé. J'utilise Designer depuis plusieurs années dans le cadre de mes missions. Une fois que l'on a appris à les maîtriser, les produits offrent de larges possibilités que n'offrent pas les solutions éditiques concurrentes (ou bien avec des difficultés supplémentaires). Je continuerai sans hésiter à utiliser les produits Quadient et je les recommande sans hésiter. D'ailleurs, l'équipe support est top, merci beaucoup ! Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Parmi les inconvénients, je peux n'en citer qu'un : c'est que les formations sont longues, les produits de Quadient, ça se mérite ! Les durées théoriques indiquées dans les formations sont malheureusement loin de la réalité que je constate sur le terrain (plusieurs collabs ont mis 2 voire 3 fois le temps nécessaire). Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Je n'ai pas d'exemples concrets Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

1. Provides omnichannel communication accross multiple channels (email, sms, print, web, etc).

2. The UI is very user friendly and easy to use. It also has drag and drop features. This make editing the document very easy.

3. It has strong security features which help to secure customer sensitive data. It also complies with various renowed compliances and regulations.

4. It has a lot of integration capabilities and can be used with any tool or technology used widely.

5. The performance of the tool is best in industry as it allows customization at all stages of workflow including scripting.

6. It is highly scalable depending on the work load and volumes. It can easily handle high volumes of data. This makes it suitable for all types of companies.

7. The customer support is on point and helps in every aspect related to work.

8. Tool is easy to implement and deploy in any environment. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

1. The cost of this tool may be high for small businesses.

2. This tool may require extensive training and expertise to utilize it's full potential.

3. Cloud support needs improvement. Main tool is on-premise but Quadient is actively working to offer more cloud based approches to it's customers. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Quadient inspire allows the businesses to create, manage and deliver customer communications effectively and in organised manner. It provides omnichannel communications which allows delivery of content to customers using any mode of communication i.e. print, email, sms, whatsapp, etc. It helps me to easily create new templates for clients, implement all the logics, implement script wherever required, verify the ouput and deliver the output all from a single tool and place. This is the main USP of this tool as all the functions are available at one single place. It can handle large volumes of data and produce output efficiently. Review collected by and hosted on G2.com.

Response from Tami May of Quadient Inspire

We're thrilled to hear that you find Quadient Inspire to be the most powerful CCM tool in the market! It's great to know that you appreciate its omnichannel communication capabilities, user-friendly UI, strong security features, and integration capabilities. We're also glad to hear that you find the customer support to be on point.

PR
Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

I am using Quadient since 10 years and worked on many number of projects. It is feature rich with regular updates offering wide variety of products like Designer, Scaler, Automation, Interactive, Dynamic Communications, inspire messenger, Inspire evolve, Digital Advantage Suite, Quadient Digital Advantage Suite. Quadient provide the best education trainings which is enough for any new developer to work on this tool. Documentation they provide is very elaborative for each and every product. Quadient comes up with regular updates releasing-adding more and more features and new products to their linup. A complex document, complex automation setups can be easily build in Quadient with ease. Product support are very responsive and immediately meet up virtually to solve when critical issues arises. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

downsides I found in my 10 year long Quadient career is really very limited. Quadient constantly released the updated which rectified the limited downsides I found in the beginning of my career. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Any Complex document can be developed with quadient and even complex automations to deliver the documents to customer can be done with ease. Review collected by and hosted on G2.com.

VB
Project Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

We are a system integrator in the field of CCM and we appreciate the continued development work on the suite Inspire Designer. Over the years the product has been improved a lot, making it easier to use and maintain. Moroever we have an entire community and a training and documentation portal available for the entire suite. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

We think that the support should be improved with a live chat in order to manage fast requests, especially when we are present at the customer's premises and we need to give immediate answers. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

With Quadient Inspire we are able to give a complete solution to our customers using a reasonable effort. Review collected by and hosted on G2.com.

JS
Techincal Lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

- The user-friendly interface reduces the learning curve for new users.

- Customization options empower businesses to create tailored communications.

- Efficient multichannel delivery ensures a wider reach and improved customer interaction.

- Strong integration capabilities allow for better data utilization and operational efficiency.

- Very good customer support Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

While Quadient Inspire is powerful, the breadth of its features may overwhelm smaller businesses with more straightforward needs. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

- Consolidates communication channels, enabling businesses to manage and deploy communications from a single platform. This ensures consistency in messaging, brand identity, and customer experience across all touchpoints

- Automates key aspects of the customer communication process, such as document generation and distribution. This automation reduces manual labor, streamlines workflow efficiencies, and allows staff to focus on higher-value tasks, thus enhancing overall productivity. Review collected by and hosted on G2.com.

NC
Senior software engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

Good tool to work on, having all the features from reading data to generating pdf and sending notification to users. I have been working on this tool from last 5 years and It has been a good experience. Easy to implement the logics and multiple requirements. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Not dislike but sometimes we will get some issues related to product and job processing and communication and log sharing becomes a bit delayed process. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Generating pdfs for customers, formatting the logics in DT, use case of scaler for batch jobs, schedule jobs, interactive for ad hoc user access, Dynamic communication for Interactive UI related change. We have been using it for all these features Review collected by and hosted on G2.com.

Response from Tami May of Quadient Inspire

It's great to hear that Quadient Inspire has been beneficial for generating PDFs, formatting logics, and providing interactive UI related changes for your business needs. We are always interested in learning how customers actually use Inspire.

AK
Senior Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

The best thing about Quadient Inspire is that it help us to develop templates very easily as it has ready made modules which we can use to reduce scripting and increase the efficiency of the program. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Some dislike about Quadient Inspire is that it is very costly to get the access of the software as it is a paid software. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

It is solving lots of problem like building complex banking and financial templates very easily which was very complicated by other tools in the market. Banking emails are designed and developed and send out to customers in large numbers. Review collected by and hosted on G2.com.

Response from Tami May of Quadient Inspire

Thank you for sharing your positive experience with Quadient Inspire. We're pleased to hear that it has helped you in building complex banking and financial templates easily. We understand that cost can be a drawback for some users, and we appreciate your feedback.

RJ
Associate Business Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Quadient Inspire?

The ability to do customizations, its interface is very user friendly, you don't need to be a very technical person to understand Inspire Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Sometimes, we have to follow a complex procedure to do a simple customization Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

I can make many templates in Inspire and can reuse their blocks accordingly, which would be a huge task if Inspire wasn't there Review collected by and hosted on G2.com.