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Quadient Inspire Reviews & Product Details

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Quadient Inspire Overview

What is Quadient Inspire?

Quadient Inspire is a customer experience management (CXM) software portfolio that enables organizations to create personalized, human-centric, relevant customer communications that span the entire customer lifecycle. These meaningful communications can be delivered through customer-preferred digital and print channels, resulting in a better customer experience.

Quadient Inspire Details
Product Website
Languages Supported
Czech, German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)
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Product Description

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.


Seller Details
Seller
Quadient
Company Website
Year Founded
1924
HQ Location
Bagneux, France
Twitter
@Quadient
3,927 Twitter followers
LinkedIn® Page
www.linkedin.com
3,792 employees on LinkedIn®
Ownership
EPA: QDT
Description

Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences.


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Recent Quadient Inspire Reviews

RJ
Rishabh J.Enterprise (> 1000 emp.)
5.0 out of 5
"Great software"
The ability to do customizations, its interface is very user friendly, you don't need to be a very technical person to understand Inspire
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"The most powerful CCM Tool in Market"
1. Provides omnichannel communication accross multiple channels (email, sms, print, web, etc). 2. The UI is very user friendly and easy to use. It...
PR
prabhu r.Mid-Market (51-1000 emp.)
5.0 out of 5
"Quadient is the best CCM tool i have ever used due to its rich features, regular updates, ease of us"
I am using Quadient since 10 years and worked on many number of projects. It is feature rich with regular updates offering wide variety of products...
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Quadient Inspire Media

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Video Reviews

113 Quadient Inspire Reviews

4.8 out of 5
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113 Quadient Inspire Reviews
4.8 out of 5
113 Quadient Inspire Reviews
4.8 out of 5

Quadient Inspire Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Quadient InspireQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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ED
Développeuse éditique #Quadient - formations et certifications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

Je connais les produits Designer et Evolve de Quadient Inspire, à un niveau avancé. J'utilise Designer depuis plusieurs années dans le cadre de mes missions. Une fois que l'on a appris à les maîtriser, les produits offrent de larges possibilités que n'offrent pas les solutions éditiques concurrentes (ou bien avec des difficultés supplémentaires). Je continuerai sans hésiter à utiliser les produits Quadient et je les recommande sans hésiter. D'ailleurs, l'équipe support est top, merci beaucoup ! Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Parmi les inconvénients, je peux n'en citer qu'un : c'est que les formations sont longues, les produits de Quadient, ça se mérite ! Les durées théoriques indiquées dans les formations sont malheureusement loin de la réalité que je constate sur le terrain (plusieurs collabs ont mis 2 voire 3 fois le temps nécessaire). Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Je n'ai pas d'exemples concrets Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

1. Provides omnichannel communication accross multiple channels (email, sms, print, web, etc).

2. The UI is very user friendly and easy to use. It also has drag and drop features. This make editing the document very easy.

3. It has strong security features which help to secure customer sensitive data. It also complies with various renowed compliances and regulations.

4. It has a lot of integration capabilities and can be used with any tool or technology used widely.

5. The performance of the tool is best in industry as it allows customization at all stages of workflow including scripting.

6. It is highly scalable depending on the work load and volumes. It can easily handle high volumes of data. This makes it suitable for all types of companies.

7. The customer support is on point and helps in every aspect related to work.

8. Tool is easy to implement and deploy in any environment. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

1. The cost of this tool may be high for small businesses.

2. This tool may require extensive training and expertise to utilize it's full potential.

3. Cloud support needs improvement. Main tool is on-premise but Quadient is actively working to offer more cloud based approches to it's customers. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Quadient inspire allows the businesses to create, manage and deliver customer communications effectively and in organised manner. It provides omnichannel communications which allows delivery of content to customers using any mode of communication i.e. print, email, sms, whatsapp, etc. It helps me to easily create new templates for clients, implement all the logics, implement script wherever required, verify the ouput and deliver the output all from a single tool and place. This is the main USP of this tool as all the functions are available at one single place. It can handle large volumes of data and produce output efficiently. Review collected by and hosted on G2.com.

PR
Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

I am using Quadient since 10 years and worked on many number of projects. It is feature rich with regular updates offering wide variety of products like Designer, Scaler, Automation, Interactive, Dynamic Communications, inspire messenger, Inspire evolve, Digital Advantage Suite, Quadient Digital Advantage Suite. Quadient provide the best education trainings which is enough for any new developer to work on this tool. Documentation they provide is very elaborative for each and every product. Quadient comes up with regular updates releasing-adding more and more features and new products to their linup. A complex document, complex automation setups can be easily build in Quadient with ease. Product support are very responsive and immediately meet up virtually to solve when critical issues arises. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

downsides I found in my 10 year long Quadient career is really very limited. Quadient constantly released the updated which rectified the limited downsides I found in the beginning of my career. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Any Complex document can be developed with quadient and even complex automations to deliver the documents to customer can be done with ease. Review collected by and hosted on G2.com.

VB
Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

We are a system integrator in the field of CCM and we appreciate the continued development work on the suite Inspire Designer. Over the years the product has been improved a lot, making it easier to use and maintain. Moroever we have an entire community and a training and documentation portal available for the entire suite. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

We think that the support should be improved with a live chat in order to manage fast requests, especially when we are present at the customer's premises and we need to give immediate answers. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

With Quadient Inspire we are able to give a complete solution to our customers using a reasonable effort. Review collected by and hosted on G2.com.

JS
Techincal Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Quadient Inspire?

- The user-friendly interface reduces the learning curve for new users.

- Customization options empower businesses to create tailored communications.

- Efficient multichannel delivery ensures a wider reach and improved customer interaction.

- Strong integration capabilities allow for better data utilization and operational efficiency.

- Very good customer support Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

While Quadient Inspire is powerful, the breadth of its features may overwhelm smaller businesses with more straightforward needs. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

- Consolidates communication channels, enabling businesses to manage and deploy communications from a single platform. This ensures consistency in messaging, brand identity, and customer experience across all touchpoints

- Automates key aspects of the customer communication process, such as document generation and distribution. This automation reduces manual labor, streamlines workflow efficiencies, and allows staff to focus on higher-value tasks, thus enhancing overall productivity. Review collected by and hosted on G2.com.

RJ
Associate Business Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Quadient Inspire?

The ability to do customizations, its interface is very user friendly, you don't need to be a very technical person to understand Inspire Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Sometimes, we have to follow a complex procedure to do a simple customization Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

I can make many templates in Inspire and can reuse their blocks accordingly, which would be a huge task if Inspire wasn't there Review collected by and hosted on G2.com.

ML
Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Quadient Inspire?

Inspire offers great reliable products that help to create and manage customer communications. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

Slow responses to new features and enhancements requests Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Quadient Inspire facilitates customer communications a lot. It expedites greatly new customers onboarding process. Quadient Inspire integrates well with other systems, making it a versatile tool for various business environments Review collected by and hosted on G2.com.

AK
Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Quadient Inspire?

Easy to use Quadient Inspire

Quadient Inspire easy to learn

Quadient Easy to Implementation

Good Customer support

More Secure

Intergeation with other tool Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

High cost to buy Inspire tool

it's Not open source Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

Quadient Inspire use for document Creater

Quadient read any type of data formate

Procduce many formate output Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Quadient Inspire?

its one of the finest software in the market for making task easy and it saves a lot of time to desing and also the data processing part , way to good as a software Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

It must upgrade itself like using python as its main language and its integration process is limited which is one of the major concern of it , and its limited in most of the feature. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

It solved many issues using its various modules in designer such as data filter and record filter and data input modules which make the process of data handling very easy Review collected by and hosted on G2.com.

DL
Assistant Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Quadient Inspire?

I've been using Quadient Inspire for over two years, and it has been incredibly useful to me. It can produce various outputs such as PDFs, emails, SMS, HTML, and more. Additionally, Inspire allows me to read a wide range of data files, including XML, CSV, flat files, and line data. It's a highly versatile tool capable of developing even the most complex solutions. Review collected by and hosted on G2.com.

What do you dislike about Quadient Inspire?

In the three years I've used Inspire, I haven't encountered any problems; I’ve been able to handle every task smoothly. Should any issues arise, I will certainly address them. Review collected by and hosted on G2.com.

What problems is Quadient Inspire solving and how is that benefiting you?

As mentioned earlier, Quadient is capable of generating various outputs and handling different types of data files, demonstrating its ability to support the development of any solution in the CCM domain. I can use any file type to produce any available output in Inspire. Additionally, it offers numerous tools to automate document processing. Together, these features make it a highly effective solution for customer communication management. Review collected by and hosted on G2.com.