We love the ease of configuration, as well as the simple process of setting up connections to our other databases to import and export data. Review collected by and hosted on G2.com.

Too many tabs can be open at once if your not careful, and the process of doing that to maximize efficiency can take some getting used to. Review collected by and hosted on G2.com.

All of the ways that it tracks history so that we can look back on past testing. Review collected by and hosted on G2.com.

There are many ways to filter pages, but not all pages are filtered the same way or can be filtered similarly. Review collected by and hosted on G2.com.

The support from the development team, and flexibility of integration make the software an asset to labs. Review collected by and hosted on G2.com.

Hang-times of certain automations can be frustrating when in a pinch. Review collected by and hosted on G2.com.

QBench is customizable to your unique needs. The staff and engineers are extremely helpful! Review collected by and hosted on G2.com.

Learning all features of QBench takes time. Review collected by and hosted on G2.com.

QBench is a very well organized system with a good level of customizability. It is easy to get help with fast turnaround for any issues that come up. It is the best LIMS solution I have seen for a company that has varied use cases in different areas, including general R&D. Review collected by and hosted on G2.com.

The visual editor for generating report templates is difficult to work with. Using the code generator ended up being easier, but still time consuming as I did not expect to need coding skills for the project. Online guides/documentation is useful but lacking in a few areas so continued improvement would be helpful. Review collected by and hosted on G2.com.

The platform is evolving, with new features added regularly. The customer's input helps maximize the utility of enhancements and continuous progress. Support leadership and teams are highly capable and professional. They do not upsell customers with features and modules that are not necessary. It is a platform that has demonstrated agility and a high likelihood of avoiding redundancy. Review collected by and hosted on G2.com.

Capabilities to support patient-centric preparations for claims management are limited. Review collected by and hosted on G2.com.

Very clean layout and easy to use. Jessica Sprouse is a very helpful technical manager. Review collected by and hosted on G2.com.

Not being able to move downward when entering sample information. Having to click on each box to enter data or hit tab multiple times. Review collected by and hosted on G2.com.

The amount of flexibility, customization, and features are the main draws for us, as we use a wide variety of test methods and workflows. Review collected by and hosted on G2.com.

As the software has to start out as a one size fits all template, the workflow isn't very intuitive and doesn't begin as a good translation of our internal processes. This is an inherent trade-off with a high level of customization; while it was very confusing to learn at the beginning, once we got the hang of it our needs were met very nicely Review collected by and hosted on G2.com.

QBench makes it easy to keep track of all our testing. We were able to build our first completely digital system to manage tests in our lab in a way that followed our process as it was, but encouraged some more efficient changes to how we handle testing every day. The switch was smooth for our technicians and customers, and every piece of our daily work flow is captured in one convenient location. Review collected by and hosted on G2.com.

There was a lot to learn when adopting QBench, and it can seem overwhelming if you aren't familiar. There are so many options visible it can take a while to really feel comfortable navigating within the system. Review collected by and hosted on G2.com.

QBench offers an easy-to-understand user experience that sits on top of what can be a system that is as simple or as complex as you want it to be. Due to its customization options, the sky truly is the limit. Our industry is one that is evolving quickly, with rules and regulations changing seemingly every week. QBench offers us the flexibility and the confidence to adapt to these changes and not be "locked in" to a system that quickly is obsoleted. There are also a number of features and modules we find useful including Billing and Quality.

The customer support during the implementation process also made me feel "taken care of" and helped expedite the integration of the system into our laboratory. Review collected by and hosted on G2.com.

The customization options of QBench can be both a blessing and a hindrance. Depending on the design and requirements of your test workflows and your programming abilities, QBench can be a challenge at first to get working for your specific needs. The no-code/low-code worksheets are a marginal improvement on the coded versions, but still command a steep learning curve. That beign said I believe the team continues to release updates and new features to aid in the adoption of the system. Review collected by and hosted on G2.com.