115 QBench Reviews
Overall Review Sentiment for QBench
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It is well organized and easy to use. So much user friendly, can navigate any data from previous study. Data can be stored easily and in a organized way. Can be maintained data integration and implementation when need to be done. Easy commmunication for any customer support. A wonderful tool for frequent use in clinical research. Review collected by and hosted on G2.com.
Something it becomes very slow and have to wait for longer time. Review collected by and hosted on G2.com.
We really appreciate QBench for being so versatile. Our lab is on the smaller side and focused on geochemistry and energy production, so no LIMS is going to be exactly suited to what we need out of the box. Instead, we were given the tools to adjust the system to what we needed. Moreover, we'll continue to grow and change, and I can see how we'll keep tweaking QBench to provide what we need in the future. Once I got a handle on how it works, I've found QBench very straightforward to manage. In addition, Ashley was great to work with and answered all our questions promptly, or was able to get back to us if she didn't know the answer. Review collected by and hosted on G2.com.
The system makes some assumptions about its users' workflows that don't easily fit what we need. For example, there are some ways we'd like to track samples' analysis progress that aren't supported by QBench. That being said, we've so far been able to find creative workarounds. The learning curve is also a little steep at first. Review collected by and hosted on G2.com.
We found QBench configuration very user friendly and straight forward, with a process that guided us through the initial setup and all the way to the go-live stage.
Our QBench account manager was very responsive and knowledgable, which added an extra layer of confidence through the process.
QBench is a software designed with the laboratory needs in mind, and the process flows very naturally, offering settings and tools that fit our operation extremely well. Review collected by and hosted on G2.com.
Rather than a downside, it is an imperative need on the part of the user to know their operation very well. This is a requirment to define the system configuration and fields in the right way from the beginning since changing it later although it is simple, may have much rather implication, especially if QBench is integrated with other systems. Review collected by and hosted on G2.com.
Qbench is a highly flexible LIMS that keeps all our lab data organzied on one platform. It is easy to navigate and allows us to customize different COAs. We added a few new assays this year. The customer support has been very responsive in helping us implement the new assays. Review collected by and hosted on G2.com.
Some custom COAs take longer to create than we would like. Qbench sometimes takes a few minutes to generate certain reports or load pages. Review collected by and hosted on G2.com.
It's cloud-based and very configurable. We are able to map it to our workflow needs in lab. One of the best things is that it has configurable fields and worksheets so that we can standardize data entry in a variety of processes.
I also want to highlight that the support I've received from the team has been super. Review collected by and hosted on G2.com.
QBench can at times be overwhelming for new employees. It would be helpful if there were more configurable dashboards for certain staff so they just have a few icons to get around, rather a variety of menus. Having a clear Step 1, Step 2, Step 3, etc. workflow depending on the individuals' job would make it much easier for some folks in the lab to use. Review collected by and hosted on G2.com.
I like that I can see our progress on study work with just a quick glance at the front dashboard. We have set up filters for each general area of the lab and are able to see very clearly what still needs to be done and what has already been completed. Review collected by and hosted on G2.com.
Qbench sometimes takes a few minutes to load the page or pages we would like to work in. Some days seem slower than others. Review collected by and hosted on G2.com.
Customer Service. We have been able to reach out to Aaron Baer and he has been very fast and knowledgable in his responses Review collected by and hosted on G2.com.
As of right now, we are just wanting a bit more out of the inventory side of the software. Review collected by and hosted on G2.com.
The website's modular design makes it very customizable depending on the needs of each lab or user. I love the level of flexibility to customize each filter. Review collected by and hosted on G2.com.
Having such a level of freedom of customization also includes a level of learning curve. Review collected by and hosted on G2.com.
How it can help you orgainze your company in many different areas. Review collected by and hosted on G2.com.
The inventory portion is not my favorite. I am excited to work with Aaron from now on and change a few things. Review collected by and hosted on G2.com.
I love how easy it is to customize the software to fit my individual requirments. The updates for the software to are easy to understand and adapt to. Review collected by and hosted on G2.com.
The software takes a while to load when calculations are apart of the worksheet. Review collected by and hosted on G2.com.
