Purplepass Ticketing
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Purplepass Ticketing
By Purplepass
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4.9 out of 5 stars
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Purplepass Ticketing Reviews & Product Details - Page 3

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Purplepass Ticketing Overview

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What is Purplepass Ticketing?

Purplepass is the ticketing platform you've been trying to find. With over 14 years of experience in providing oustanding customer support and industry leading functionality, Purplepass has been the perfect solution for thousands of venues and event organizers of every shape and size. You can do just about anything you could ever imagine within Purplepass and when combined with reasonable pricing and outstanding support, we will be the last zoom demo you schedule!

Purplepass Ticketing Details
Discussions
Purplepass Ticketing Community
Languages Supported
English, French, Russian, Spanish, Ukrainian
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Product Description

PurplePass is a cloud-based ticketing platform for online presale, social marketing, CRM, assigned seating, and onsite box office POS solutions.

Seller Details
Seller
Purplepass
Year Founded
2008
HQ Location
San Diego, CA
Twitter
@Purplepass
744 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Gabriel A.
GA
Overview Provided by:
Gabriel Afana
Chief Ticketing Guy at Purplepass Ticketing

Recent Purplepass Ticketing Reviews

JM
Jason M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Amazing! Best ticketing service I've ever used!"
Purplepass Ticketing is simply the best ticketing software I've ever used or experienced. It's super easy top setup events, and you have more optio...
Read more
Jacob K.
JK
Jacob K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Outstanding Event Ticketing Platform with Exceptional Suppor"
Purplepass offers an incredibly user-friendly experience, making event setup and ticketing management seamless and efficient. The platform is thoug...
Read more
Ashley M.
AM
Ashley M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent customer service"
Purplepass has a great user platform on the back end and for ticket buyers. We can create events quickly, and the Purplepass team does a beautiful...
Read more
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Purplepass Ticketing Media

Purplepass Ticketing Demo - ASSIGNED SEATING
Beautiful true-to-form seating maps that are fully mobile friendly. Plus we build them for you at no cost.
Purplepass Ticketing Demo - WIDGETS
Seamlessly embed the entire buying experience from start to finish on your own website by simply copying and pasting a few lines of code.
Purplepass Ticketing Demo - REPORTING
Robust reporting that can be fully customized, saved, and scheduled. Exceptional statistics let you deeply analyze every aspect of your events and marketing efforts.
Purplepass Ticketing Demo - EQUIPMENT
Complete Box office POS solutions for venues, mobile iPad-based POS, and professional wireless ticket scanners.
Purplepass Ticketing Demo - FULL COLOR TICKET STOCK
The most beautiful full color tickets in the industry with your own custom artwork. Includes watermarks, perforations, and QR codes. Only $0.12/each and usually print and ship within 24 hours.
Purplepass Ticketing Demo - THERMAL TICKET STOCK
Themal Boca ticket stock available in 9 colors that you can order from us printed or blank or you can print yourself in your box office.
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Have you used Purplepass Ticketing before?
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35 Purplepass Ticketing Reviews

4.9 out of 5
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35 Purplepass Ticketing Reviews
4.9 out of 5
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35 Purplepass Ticketing Reviews
4.9 out of 5
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Purplepass Ticketing Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Purplepass TicketingQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Chemain E.
CE
Assistant to the Deans
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

Purplepass Ticketing is user-friendly and has great customer service. They are also continually working to improve their platform. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

One feature I would love to see added is the ability to print seat locations on complimentary tickets. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

Generally, we perform in concert halls that have an existing box office. But when our concert venue does not provide a box office, we turn to Purplepass Ticketing to help us with that. Review collected by and hosted on G2.com.

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Response from Support Team of Purplepass Ticketing
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(Original )

Thanks for your great review. I wanted to let you know that you are able to print seat locations on complimentary tickets. In your online management interface, go to COMP Guests, select your event, then enter their contact info. Select "CHOOSE SEATS" for ticket type so you can load the map and select the seats you want to assign. Once you complete this, the guest tickets will be generated and sent to them with their seating info on there. In the box office, you can use the COMP payment method to comp an order and it and your tickets will print on the Boca with the seating info on there. Lastly you can do a back-end sale COMP as a 3rd method of generating COMPs with seating info. If you need help with this, please feel free to contact us anytime at 800-316-8559 or support@purplepass.com

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DL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Purplepass Ticketing?

Very helpful in setting up ticketing system for our Art Festival, both for on site, as well as online purchases. Training our volunteer ticketing coordinator was essential as well. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

Final payment is too slow for our needs. No on-site staff for day of sales. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

Simplifying our ticket sales, both online and at the gate were critical to our managing the finances for guest entry. This allows us to better predict ticket sales before our event and track attendance during our Festival Review collected by and hosted on G2.com.

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BJ
Theatre Board Member
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

I like the ease of creating my own events and setting up the ticketing system. Whenever I have a problem, their customer service is EXCEPTIONAL! Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

The only thing I wish they would improve is issuing partial refunds to orders, but I heard they are working on that. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

PurplePass is helping me keep better in touch with clients of our theater. Accounting and Reports are highly beneficial to our operation. Review collected by and hosted on G2.com.

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Response from Support Team of Purplepass Ticketing
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Hi Billy! Partial refunds are supported and have been for some time. I'll have someone on our client care team reach out to show you.

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MD
Marketing Chair
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

Tickets are easily accessible for our guests through Purplepass, it's easy to navigate and the fees are fairly inexpensive. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

The only downside are the fees that patrons are required to pay. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

There are no problems that I have with Purplepass currently, but whenever we have had issues, they are quick to fix them and have friendly staff available Review collected by and hosted on G2.com.

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Response from Support Team of Purplepass Ticketing
Editedit

We do not charge any signup fees, monthly/annual fees, or any fees on free tickets, COMPs, guest list, or tickets sold in person through the box office, the only place we charge is for tickets purchased online, which are lower than other ticketing platforms that provide similar functionality and service. Of course you can choose to absorb the fees, split them, or even do an annual license if you'd like to eliminate per-ticket fees.

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Verified User in Entertainment
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

I have used many such services and Purplepass Ticketing is clearly the best. Ease of set up for the coordinator. User-friendly - I had zero complaints from any of my customers. Phone support is a big plus, especially for my older customers who may not be computer-savvy. They are also highly responsive when any issues come up. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

There has been no downside to using Purplepass and I will continue to do so. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

Detailed stats are beneficial. They pay out very promptly (and accurately). Digital checks have made things much easier for my small business. The company seems to always be attempting to make improvements. Review collected by and hosted on G2.com.

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AP
CFO
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about Purplepass Ticketing?

I would strongly recommend Purple Pass to event organizers & promoters as an ideal partner for their ticketing & event promotion requirements. We have used others, but Purple Pass has always come through for its professionalism and sheer industry knowledge. We have even used them for our other business needs, and they have delivered!! Up to date with the latest technology- they can adapt their products to suit the client's needs. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

I can't see any downside to working with Purple Pass! Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

An app for tracking Sales accurately for our commission-based events. This has replaced the manual, error-prone & laborious system that was in place earlier. Review collected by and hosted on G2.com.

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Katrina K.
KK
Director of Auxiliary Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

Purplepass is very user-friendly, and their staff is responsive and helpful. Some of my events require specialized seating (VIP), and they can do it all. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

I wish they offered an internet promotions platform with a broad reach that would support my events. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

The set-up process is fast and easy, and the ticket link works well with my marketing materials. Review collected by and hosted on G2.com.

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Chris E.
CE
Company Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

Minimal fees, easy to navigate, immediate payment options Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

Wish there were a way to get auto payments from credit cards Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

Selling tickets to local pro wrestling e ents without the extreme fees from other companies Review collected by and hosted on G2.com.

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David W.
DW
Head Tech/ Main Bottle Washer
Small-Business(50 or fewer emp.)
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Review source: Organic
(Original )Information
What do you like best about Purplepass Ticketing?

Ease of use, excellent customer service and competitive pricing. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

I found no downsides to the app or it's usage. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

We needed a ticketing source, and PurplePass fit the bill to a "T." It allowed us to collect both online and at the point of sale during the event. Review collected by and hosted on G2.com.

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TP
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Purplepass Ticketing?

Ease of use along with timeliness on the PP side. Review collected by and hosted on G2.com.

What do you dislike about Purplepass Ticketing?

As of yet, I haven't found anything I dislike about PurplePass. Review collected by and hosted on G2.com.

What problems is Purplepass Ticketing solving and how is that benefiting you?

I have had a few refund requests that I couldn't figure out and PP walked me right through my issue. Review collected by and hosted on G2.com.

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