Purplepass Ticketing Reviews & Product Details

Purplepass offers an incredibly user-friendly experience, making event setup and ticketing management seamless and efficient. The platform is thoughtfully designed, ensuring an intuitive workflow that saves time and effort. Their customer support is unparalleled; responsive, professional, and always ready to provide assistance. Purplepass is continually improving their platform, adding new features and tools that demonstrate a commitment to innovation and customer satisfaction. We use it monthly, and it really has taken our production to the next level! Review collected by and hosted on G2.com.

honestly have no drawbacks to mention. Purplepass has consistently exceeded my expectations. If I ever have any sort of issue, there's always an immediate fix! Review collected by and hosted on G2.com.

Purplepass has a great user platform on the back end and for ticket buyers. We can create events quickly, and the Purplepass team does a beautiful job making seating maps. Sales run smoothly, and payouts are very timely. The on site equipment is very user friendly and tech support is incredibly responsive. Every aspect of the Purplepass ticketing system is excellent. And our ticket buyers think so too! Review collected by and hosted on G2.com.

In the 18 months we have been with Purplepass, we have had very minor issues, and those were mostly when they transitioned from the beta version to the current version. All hiccups were rectified quickly and communication was thorough the whole way through. Review collected by and hosted on G2.com.

Purplepass Ticketing is simply the best ticketing software I've ever used or experienced. It's super easy top setup events, and you have more options than you could ever need to fine tune your event. The website integration is easy, and if you run into any issues whatsoever, the customer service team is fantastic! We've switched over to running every event through Purplepass, it's just that good. Review collected by and hosted on G2.com.

The backend UI takes a little bit to learn, I think it could be a little bit more user friendly. That being said, the customer service team is very helpful in assisting you. Review collected by and hosted on G2.com.

Their customer service is outstanding. They answer any questions promptly and helpfully, taking the time on two different occasions to personalize and walk me through coding issues on our website. Review collected by and hosted on G2.com.

We've only been with them for about a year, but haven't found any downsides yet! Review collected by and hosted on G2.com.

I love that it is such a user friendly platform. We've used them for years and have not found a single reason as to why we'd go elsewhere. The best part is that anytime we need a real person to help us with issues, they are always quick to respond and problem solve for us. Review collected by and hosted on G2.com.

Absolutely NOTHING! Purplepass has never given us a reason to be upset. They are always quick to support us. Review collected by and hosted on G2.com.

No cost to us and ease of setup. Support is quick and easy for you to get help. Review collected by and hosted on G2.com.

Difficult to change fonts and add graphics outside of their format but there are some work arounds. Review collected by and hosted on G2.com.

Purplepass has been a dream to work with for every ticketed event we’ve done in the past 6+ years! From the start, they are always available to help build out your event page and integrate it into your website, if need be. Ticket types are fully customizable and easy to manage, and the tools offered to communicate with attendees are extremely useful! Day-of box office features, including ticket scanners and/or mobile app makes it easy to keep track of attendees and search orders. Customized reporting helps you make the most of analyzing post-event data. I can’t thank PurplePass enough for making my life as an event producer so much easier! Review collected by and hosted on G2.com.

I'm anxiously awaiting the updated PurplePass platform- I love the Beta version, but I would like to see a more refined back-end. Also, I see other platforms offer more marketing options. This is not a necessity for most event producers who have their own marketing campaigns, but it's nice to have a seamless marketing tool on your ticketing platform. Review collected by and hosted on G2.com.

The customer service is unparalleled. We were looking into getting updated equipment for our box offices and they went above and beyond to help us out. Review collected by and hosted on G2.com.

Some things on the website are a little clunky and not super user friendly. The default map setting is too large for my computer screen so I have to adjust the webpage size to actually see the buttons I need. Review collected by and hosted on G2.com.

The service from Purplepass has been exceptional. They took us on as a client despite being a smaller venue than they normally work with, and instead of shoehorning us into what was available, they listened to our needs and tailored their system to work with us. The customer service for the club and our customers has been outstanding. Feedback has been welcomed and incorporated where possible. It has been a friendly and appreciative relationship. Review collected by and hosted on G2.com.

I don't have any problems with Purplepass. Any issues or concerns we've ever had were dealt with quickly and efficiently. Review collected by and hosted on G2.com.

We've been using Purple Pass since 2019 across 6 different events, and we fully intend to keep using them for our events in the future. Ticketing software is as varied as the wide array of ticketing needs out there, but for what we use Purple Pass for, it does the job perfectly. We love the customizable "look and feel" for the purchasers' end, and all of the "back-end" options for the sellers. For example, downloading spreadsheet reports of all of your purchases makes it easy to create check-off lists, search for specific purchasers, etc.

There are also several features I haven't delved into, but I'm happy that they're there if we decide to utilize them, such as SMS Texting and Emailing customers, using tracking links, etc.

It's also nice to view easy-to-read generated stats for ticket sales, so you can gauge the success of specific marketing campaigns.

Lastly, I'll mention that I love the simple pricing structure. It's a very reasonable small percentage and set price per ticket. There is no having to write up contracts long term, purchase bulk packages of tickets, etc. Very simple and nice. We use other ticketing software for different needs we have, but Purple Pass is perfect for what we use it for, and the pricing is much better!

Look through the features, and if it looks like a fit, I would highly recommend it! Review collected by and hosted on G2.com.

For what it does, it's great! It's not quite as "full-featured" as some other software, but it does exactly what it claims to do very well. Review collected by and hosted on G2.com.