Pure Chat
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Pure Chat
By Pure Chat
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4.3 out of 5 stars
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Pure Chat Reviews & Product Details - Page 9

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Pure Chat Overview

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What is Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Pure Chat Details
Discussions
Pure Chat Community
Languages Supported
Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.

Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
CC
Overview Provided by:
Carley Coursin

Recent Pure Chat Reviews

Mandip Singh P.
MP
Mandip Singh P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Incredible Chat Solution"
Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (lik...
Read more
Nabab S.
NS
Nabab S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Awesome tool for e-commerce live chat system"
I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improvin...
Read more
Harsh D.
HD
Harsh D.Small-Business (50 or fewer emp.)
3.0 out of 5
"It was good"
I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.
Read more

Pure Chat Pricing

Free
100% Free
Pro
$99/mo
(paid monthly)
See all 2 Pure Chat pricing levels
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Pure Chat Media

Pure Chat Demo - Use Pure Chat's live chat software to engage your website visitors
Customize your chat widget to match your brand using our redesigned editor
Pure Chat Demo - Pure Chat operator dashboard
A simple, easy-to-use command center for operators
Pure Chat Demo - Android and iOS apps available
Use Pure Chat's mobile app to chat on the go
Pure Chat Demo - Real-time visitor analytics
See who is on your website, set up visitor alerts, view visitors' page history and more
Answer a few questions to help the Pure Chat community
Have you used Pure Chat before?
Yes

205 Pure Chat Reviews

4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
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Pure Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pure ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Online Media
IO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

You can have a "quick" statement file to answer commonly asked questions to the customer without having to retype the message over and over. Can quickly help a customer instead of taking several min. on a phone call with them. Like that you can see the name and email of the customer chatting. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It would drop our chats often off line and the customers would have to wait inline again to reach us. So have to email customers to explain and apologize for dropping there call. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I don't know of other systems to compare this to. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer service for our online educational program. Quick response to teachers so they do not have to call in and take more time on the phone. Some things can easily be taken care of on chat. If they are having a tech.problem we can quickly get it to the IT dept and respond to the customer a solution or time frame. Review collected by and hosted on G2.com.

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IS
LAA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

It’s so easy to use on both parties ends. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes the software has a delayed processing which interferes with communication. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Communication. Review collected by and hosted on G2.com.

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Amy F.
AF
Job Research Specialist
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

I love the ease of use of PureChat. Managing multiple chats is simple. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

For some reason, PureChat slows down my computer at times. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

1) Ability to flag chats for tracking purposes

2) Ability to email transcripts or download them as needed. Review collected by and hosted on G2.com.

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Matias D.
MD
Project Management Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Pure chat is a great tool to use effectively for communication with team members. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

The software sometimes can be slow at times. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Collaboration with external clients Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

I like to simplicity of the software and how it is made for easy access Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There can be alot of notifications and kind of messy Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Communication has become alot easier Review collected by and hosted on G2.com.

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Katrina N.
KN
Account Manager/Customer Service
Publishing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Pure Chat?

I like that we know the location they are chatting from since we service customers in all 50 states. It helps us find their orders, etc. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I dislike the feedback feature. I think we should be rated on a scale of effectiveness...not a "black or white" type of response. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We are able to resolve customers concerns in a quick manner. Customers chatting in with us have brought discrepancies to our attention that we then able to resolve in a timely manner. Review collected by and hosted on G2.com.

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Max T.
MT
CFO
Financial Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Pure Chat?

PureChat has made it easy for us to connect with potential new clients as well as existing customers. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I don't really dislike anything, however I would like them to heat maps. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Another way for us to communicate in real time with potential new clients. We have also discovered a lot of our existing clients enjoy using it as well. Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Interacting with wide range of people abroud since it gives u lots of suggestion to choose from when you whant to chat. Its quite awesom Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

When you move out of the page to browse for another things u cant notice any new message since their is no sound notification Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

This is the best site to interact with various people across the world dont be left behind Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Getting in touch with wide range of clients worlwide and knowing more about their products at hand Review collected by and hosted on G2.com.

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Rose-Arielle M.
RM
Registered Nurse
Hospital & Health Care
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Chat is very user friendly and allows for quick effective communication. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I have never had any issues or glitches with pure chat. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Quick effective communication among colleagues. Review collected by and hosted on G2.com.

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Kenneth M.
KM
Teacher
Primary/Secondary Education
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Chat is very easy to use and never glitches. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

No problems so far so I'm currently satisfied. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer service Review collected by and hosted on G2.com.

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Pure Chat Categories on G2
Live Chat
Live Chat

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