Pure Chat Reviews & Product Details - Page 7

Pure chat is the best live chat software because even if we miss anyone or if we are not in online so that it will collect their email and phone number by using those details we can convert them into clients

and it is also having to customize option even for free users also

Used pure chat in https://www.officetimer.com/ Review collected by and hosted on G2.com.

There is nothing to dislike this product Review collected by and hosted on G2.com.

Pure Chat is very good for its ability to put your customers in touch with you. Many will be less likely to get in touch if they have to call you. Where Pure Chat helps us, is knowing who is getting in contact, whether they are a customer or prospective customer. This means that you can easily sell to the prospects, and put the support customers in the right direction.

What is also very good is the amount of information Pure Chat gives about an incoming chat. You get their location around the global, the page that they have started the chat on, a history of the previous page that they have accessed plus their contact information. This means that you can tailor your responses for international clients etc.

It was easy to add to our WordPress site, and with a bit of work from our developers we were able to present Pure Chat to trial users of our website and then remove it for paid for users. This is very useful for us, as we use the system more as a sales tool rather than a support tool as we have a ticketing system behind the scenes instead.

The mobile application is also very good for keeping in touch with your clients when you are out and about. Review collected by and hosted on G2.com.

There is no windows desktop application to install. This means that you have to either have a internet browser open logged into the website to be able to receive inbound chats. Review collected by and hosted on G2.com.

It was recommended by a friend and she told me this app is an excellent way to chat with others for free. I have a blog on WordPress and connecting with my visitors and providing customer service is crucial! I read some of the reviews online and heard that Pure Chat is absolutely amazing! I can't wait to try it. Review collected by and hosted on G2.com.

So far I don't dislike the app since I haven't used it yet. Review collected by and hosted on G2.com.

We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support. Review collected by and hosted on G2.com.

While using the Pure chat mobile app. There are times when new visitor chat message gets in almost half a minute ,after the chat was initiated.This rarely has an effect as our agents mainly access Pure chat from their PC. Review collected by and hosted on G2.com.

It's efficient at finding people in depts, like if you aren't sure who to reach out to but know the dept you need to speak to. Review collected by and hosted on G2.com.

Notifications are almost non existent and you have to literally have the screenopen to see them. Review collected by and hosted on G2.com.

It had a beautiful user interface ; dashbaord was self explanatory and easy to navigate around. Review collected by and hosted on G2.com.

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone offline.It was a free trial though,don't know if the paid version was any different.

Interestingly even the free trial at the time was just for ten chats per month ; how ridiculoous,didnt last a day before we took it off.Was way back in 2015,I expect they must have been improvements now surely. Review collected by and hosted on G2.com.

Easy way for customers to be in touch with administrators - essential in this day in age where communication is key. Also appreciate the aesthetics. Simple and to the point, minimalist design appeals to young crowd. Review collected by and hosted on G2.com.

Too frequent disconnections, especially on mobile phones on IOS system. Wish there was an windows desktop application. Review collected by and hosted on G2.com.

Extremely user-friendly. It is easy on the eyes and you can train just about anyone to use it within hours. Review collected by and hosted on G2.com.

As our business grew Pure Chat didn't grow with us in terms of the reporting that we needed. Review collected by and hosted on G2.com.

The capacity to talk with individuals, in the case of existing customers, accounts that owe us cash, or new potential leads has been unfathomably prevalent. Incorporating Pure Chat onto our site page has been exceptionally basic and straight forward, and they even have a WordPress connect to. Review collected by and hosted on G2.com.

Nothing, on the off chance that you think the item is missing something or can be enhanced. Review collected by and hosted on G2.com.

Accessibility to chat histories, its easy to just pull up archived chats Review collected by and hosted on G2.com.

Another lagging software, it's extremely slow. Review collected by and hosted on G2.com.