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Pure Chat Reviews & Product Details - Page 5

Pure Chat Overview

What is Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Pure Chat Details
Languages Supported
Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.


Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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Overview Provided by:

Recent Pure Chat Reviews

Mandip Singh P.
MP
Mandip Singh P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Incredible Chat Solution"
Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (lik...
Nabab S.
NS
Nabab S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Awesome tool for e-commerce live chat system"
I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improvin...
Harsh D.
HD
Harsh D.Small-Business (50 or fewer emp.)
3.0 out of 5
"It was good"
I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.
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Pure Chat Media

Pure Chat Demo - Use Pure Chat's live chat software to engage your website visitors
Customize your chat widget to match your brand using our redesigned editor
Pure Chat Demo - Pure Chat operator dashboard
A simple, easy-to-use command center for operators
Pure Chat Demo - Android and iOS apps available
Use Pure Chat's mobile app to chat on the go
Pure Chat Demo - Real-time visitor analytics
See who is on your website, set up visitor alerts, view visitors' page history and more
Answer a few questions to help the Pure Chat community
Have you used Pure Chat before?
Yes

205 Pure Chat Reviews

4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
205 Pure Chat Reviews
4.3 out of 5

Pure Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pure ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes it does lag a little bit so it makes it a little hard to move on with the chat. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems. Review collected by and hosted on G2.com.

Verified User in Sporting Goods
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Pure Chat?

You can easily sell to the prospects, and put the support customers in the right direction .The theme look very nice, I've used a lot chat applications and this one simply looks good. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There is no windows desktop application to install but dont think its bad, we are in 2019. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

You wont go wrong with this Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Pure Chat simply makes it easier and faster to comunicate to your clients Review collected by and hosted on G2.com.

Carlos R.
CR
Customer Service Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Purechat is easy and simple if you look only to answer patients, and it notifies in a timely and good manner. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

the system seems to lack some features that would make the experience more enjoyable. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

It is a system that meets the minimum, could use some improvement but it does its job fairly well Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer service, providing customers with products that can help them solve their problems and whatever they need. Review collected by and hosted on G2.com.

Verified User in Financial Services
GF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

The mobile app works like a charm, it has customizable chat box and various features for the supervisor Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Does not export transcript in .txt, apart from that I don't see any issues with the application Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Is easy to use, and inexpensive Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Communications wouth our clients through our mobile application Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Great for website chat support. Easy to install. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

More info being able to be sent to other SAAS apps Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Website chat Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

It’s easy to save the chats, so you can go back and Check your chat to better help your customers Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I don’t really have a Downside to purechat. It is easy to navigate and I would recommend it to anyone. I have nothing negative to say. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It helps when customers need to chat, they are able to quickly get in touch with Customer Care representatives and quickly find solutions to their problems. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Its helps to check how many visitors are on my website, their history and number of visits Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It is a bit expensive for monthly subscription Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Contacting customers easily at anytime and place Review collected by and hosted on G2.com.

Verified User in Consumer Goods
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

one thing I like best about the software is how easy it is to communicate with people who are seeking help and how easily they are able to understand Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

The problem is we are solving is through retail clients that are asking questions multiple times an hour, the benefits I realized is ease of access of all the potential buyers and clients Review collected by and hosted on G2.com.

AG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

What I like most is that this software is completely free, so I was able to install it in my company and test it quickly. The result has been a happier staff being able to communicate by chatting, making the work more fun. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I would like to see more customization options, but I am sure they will be included in future updates. I would also like this programme to have more audience, more publicity, so that it can reach more people and the company can grow faster. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

I recommend giving it a try because, although it seems simple, it is a program that does its job and is completely free.

The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

With Pure Chat I solve the communication problem in my company, where employees had to get up to talk to another colleague.

Now, in addition to having happier employees, they work more efficiently. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

It’s easy and simple no error messages and it has a fast loading process Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

U honestly don’t dislike nothing about this program I like the program alot Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Awesome app Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

I’m speaking to other member with our company and also use it within our company as well Review collected by and hosted on G2.com.