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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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The setup was incredibly easy and quick to do. Using it was also a pleasure, it was almost impossible to miss a chat while using Pure Chat. The app is also very user friendly. Review collected by and hosted on G2.com.
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers. Review collected by and hosted on G2.com.
It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. Review collected by and hosted on G2.com.
Signs you out if you are inactive for a certain amount of time. Review collected by and hosted on G2.com.
A great live chat tool that helps small businesses provide instant responses and reach many potential customers. The platform features are simple and the general interface facilitates good communication with customers who need a quick response. Review collected by and hosted on G2.com.
The tool has worked perfectly on the website, for now I have not found any error. Review collected by and hosted on G2.com.
What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed Review collected by and hosted on G2.com.
I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast Review collected by and hosted on G2.com.
Pure Chat is simple to use and handle, enables individual discussions together with your clients, creating a long-term connection, offers stunning visuals and pictures to find out the analytics of chat eventually, you are able to keep track of the fulfillment of the customer to help make choices regarding their employees or discover what customers might be paying. Review collected by and hosted on G2.com.
Occasionally the patiently waiting time might take time, and purechat has a tendency to detach, is usually a little aspect that I have to resolve. Review collected by and hosted on G2.com.
Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile. Review collected by and hosted on G2.com.
Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix. Review collected by and hosted on G2.com.
Easy integration into Hubspot, Location, date, Transcript retrieval, Ability to view site traffic with historic comparison Review collected by and hosted on G2.com.
The Smile and frown feature, 9/10 a frown was due to the end-user losing connection or they did not like an answer to a question. Either develop this feature to a measurable KPI or lose it because as of now it is trivial. Review collected by and hosted on G2.com.
Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time Review collected by and hosted on G2.com.
Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally Review collected by and hosted on G2.com.
I like it a lot because it is a very simple solution to be able to support the clients in real time thanks to its control panel that is quite simple and intuitive, it is easy to implement and no guidance or previous experience is needed to use it, for what I consider a great ally. Review collected by and hosted on G2.com.
I do not dislike anything, for the moment I have experienced many benefits so I could not complain, I will continue using your services Review collected by and hosted on G2.com.
I really like the ease with which you can start to implement this software because its control panel is very simplified so there will be no major complications to learn how to use it, in my experience it has greatly facilitated the communication process between clients and My work team making the experience by both parties much more pleasant Review collected by and hosted on G2.com.
for the moemnto I have not got a function that I dislike, since in general purechat has helped me to improve the service that I offer in my web Review collected by and hosted on G2.com.
