Pure Chat
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Pure Chat
By Pure Chat
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4.3 out of 5 stars
See all 205 Pure Chat reviews
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Pure Chat Reviews & Product Details - Page 18

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Pure Chat Overview

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What is Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Pure Chat Details
Discussions
Pure Chat Community
Languages Supported
Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified)
Show LessShow More
Product Description

Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.

Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
CC
Overview Provided by:
Carley Coursin

Recent Pure Chat Reviews

Mandip Singh P.
MP
Mandip Singh P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Incredible Chat Solution"
Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (lik...
Read more
Nabab S.
NS
Nabab S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Awesome tool for e-commerce live chat system"
I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improvin...
Read more
Harsh D.
HD
Harsh D.Small-Business (50 or fewer emp.)
3.0 out of 5
"It was good"
I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.
Read more

Pure Chat Pricing

Free
100% Free
Pro
$99/mo
(paid monthly)
See all 2 Pure Chat pricing levels
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Pure Chat Media

Pure Chat Demo - Use Pure Chat's live chat software to engage your website visitors
Customize your chat widget to match your brand using our redesigned editor
Pure Chat Demo - Pure Chat operator dashboard
A simple, easy-to-use command center for operators
Pure Chat Demo - Android and iOS apps available
Use Pure Chat's mobile app to chat on the go
Pure Chat Demo - Real-time visitor analytics
See who is on your website, set up visitor alerts, view visitors' page history and more
Answer a few questions to help the Pure Chat community
Have you used Pure Chat before?
Yes

205 Pure Chat Reviews

4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
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Pure Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pure ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Outsourcing/Offshoring
UO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

Love that PureChat is user friendly and makes our customer service with our online customers fast and easy. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Dislike not being able to view FAQ's or canned responses in the same screen as the chat message. it takes time away form the customer having to maneuver through multiple windows Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

we are able to reach customers internationally easier Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

I love the easy set up and how functional it is for customers. They are please with the accessibility. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Really nothing. It is easy to navigate and very easy for customers to use. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

chat is easier and the customers are very please that its not overly technical. Review collected by and hosted on G2.com.

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Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

I am able to see what the customer is viewing on the website so I can help them more easily. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

All types of customers use our chat. It's a great convenience. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

The interface is easy to use and the alert sound is great! Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

It seems to loose chats from customers once in a while and 30 seconds to respond is not long enough in my business. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Some customers prefer to email or chat over call so it has increased our overall sales. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

Website visitors and potential prospects have instant access to discuss any of our products and plans. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There is not much to dislike. I wish you could customize chat initiations but this is non-critical. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer user experience and response time is key to converting web visitors into customers. Review collected by and hosted on G2.com.

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Verified User in E-Learning
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Pure Chat?

ability to position it on different site pages Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

this chat program seems quite good . Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

very easy to use. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

building business

answering customer questions Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

The ability to oversee your teams chats and join in a conversation. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Reporting is not the most user friendly and the ability to get more feedback on negative feedback. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Ability to communicate with multiple customers at one time. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

It's very quick in response time.

I love the transcript and report options as well. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I don't like the auto fill element. Sometimes it puts information in my chat that is exactly the opposite of what I typed. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It offers our customers another way to interact with our office staff and is a wonderful source of sales prospects. Review collected by and hosted on G2.com.

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Verified User in Financial Services
CF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

being able to multi task and speak to clients Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

No spell check on certain browsers - i.e. firefox or explorer Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Being able to communicate with multiple users, also on a wider geographical location. Review collected by and hosted on G2.com.

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Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

That you can view other chats and view records of previous chats Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

That you have to have the website open of the app open to use the automated log on function. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Solving increased phone volume Review collected by and hosted on G2.com.

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Pure Chat Categories on G2
Live Chat
Live Chat

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Pure Chat