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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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first the Price - this is the most affordable price in the market for excellent services
second - we can see who is chatting with us and from which location this is really important
third - we can see who is on our website and on what page. we can offer chat from our side too
fourth - we can block any IP Address
fifth - Admin area is easy to navigate and everything seems very simple
sixth - we can monitor our colleague chat without letting customer know
seventh - Personal chat widget - excellent tool if someone wants to talk in private like clients
eight - Excellent customer service. all queries are sorted within an hour.
Ninth - we have increased our interaction 50% more then before with pure chat
Tenth - Personalized chat box its very easy to fancy tool to make it more happening for customers
List goes on :-)
truly very satisfied Review collected by and hosted on G2.com.
Could not find anything serious yet
but if the location area is increased a bit we can see clearly from which city candidate is chatting with us, at the moment we can only see the country location Review collected by and hosted on G2.com.
The ability to collaborate on incoming chats with colleagues. Review collected by and hosted on G2.com.
The notification features could be improved. At times, we will miss incoming chats due to not receiving a more obvious notification. Review collected by and hosted on G2.com.
Pure Chat is very user friendly. I've never had to worry about the system going down. The customers enjoy the ease of use as well. Review collected by and hosted on G2.com.
I don't like the auto generated answers. Many times the program has automatically generate answers that are completely irrelevant to what I'm trying to convey to my customer. Review collected by and hosted on G2.com.
The quickness to speak with people and that they can easily reach us. Review collected by and hosted on G2.com.
that sometimes if a visitor leaves the page, the chat can sometimes close down. Review collected by and hosted on G2.com.
It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM. Review collected by and hosted on G2.com.
Doesn't allow you to see the chat message before accepting the chat. Review collected by and hosted on G2.com.
I love the ability to reach clients in the middle of their buying experience. Review collected by and hosted on G2.com.
I wish customers could select their issue as sub category before getting to operator. I wish they were directed to FAQ prior to connecting Review collected by and hosted on G2.com.
I like the user experience and the simplicity to use Pure Chat. I like the email who is send every day to have a report of the activity of the day. Review collected by and hosted on G2.com.
I dislike the disconnection if I don't answer immediatily to customers requests. Review collected by and hosted on G2.com.
I like the prompt notice that a chat is coming in and how easy it is to navigate around the website. Review collected by and hosted on G2.com.
The chat does crash on me from time to time without me knowing, I have to refresh the page. I would like to see more emojis as well. Review collected by and hosted on G2.com.
The canned responses make Pure Chat a fast way to communicate a lot of information quickly. Very user Friendly also. Review collected by and hosted on G2.com.
Pure Chat for the most part does not have anything I really dislike. Review collected by and hosted on G2.com.
