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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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I think it makes it a lot easier to communicate with the employees to get my questions answered. It makes it help full for them so they can assist customers quickly. Review collected by and hosted on G2.com.
I don't really dislike anything about it. But sometimes I will get disconnected from the chat but I think that has to do with my internet. Review collected by and hosted on G2.com.
We are able to assist our customers quickly and efficiently. We are linked direct to the page they are looking at for us to provide swift service. Review collected by and hosted on G2.com.
You cannot search through transcripts by keywords or names. Review collected by and hosted on G2.com.
Design and experience of Pure Chat is amazing. It is very use to use and looks very satisfying. Easy to customise and allow it to nicely fit in with your website. Quick replys too for quick replies to commonly asked questions. Review collected by and hosted on G2.com.
We have a rather large team with a lot of chats daily. This means we have a lot of stats. Purechat does not seem to be able to keep up. WIth lots of chats it struggles to go to past transcripts and get agent stats past the same day. Review collected by and hosted on G2.com.
Pure chat give you invaluable insights about your visitors such us: source page (social network, direct, Google, etc.) pages visited and time spent on each page. Review collected by and hosted on G2.com.
Sometimes does not work properly and it is difficult to edit contact information. Review collected by and hosted on G2.com.
It's simple to install and use. The chat box is not intrusive to your visitors and they can initial a conversation at their own convenience. I also like that this client has an app so when you're not able to stay behind a desk, you aren't worried about missing a conversation from a prospect or client. Review collected by and hosted on G2.com.
The badging can't be removed unless you purchase the subscription. Review collected by and hosted on G2.com.
When everything works, it's everything you need it to be and bloat-free. Review collected by and hosted on G2.com.
This is mostly regarding the Android app- when it doesn't work, it likes to toggle availability for reasons unknown and not notify of incoming messages at all or only once it's too late. This happens even if the device is on with the screen unlocked. Review collected by and hosted on G2.com.
Great and fast communication. Chat has yet to go down and has brought some promising leads, do to the ability to talk with the clients. Review collected by and hosted on G2.com.
Only Dislike i would say is the system does not pick up all the traffic, but does get about 90% Review collected by and hosted on G2.com.
Easy to use. simple and has mobile application. it has a preset answers that you can use for the frequently asked questions in the chats. Review collected by and hosted on G2.com.
Buggy sometimes the page needs to be refreshed. It used to be worse they really done a good job fixing bugs but a few more bugs still remain. Review collected by and hosted on G2.com.
