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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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I appreciate the ease of handling multiple chats at once and joining/leaving chats that my colleagues are also using. The actual service is great! Very easy to use. Review collected by and hosted on G2.com.
It would be better if we could have two or more chats open in the same window just so that is it more visible. Review collected by and hosted on G2.com.
I like that I can help more than 1 customer at a time. I also like that customers can take their time in answering me. If they are busy and at work they can ask a question I can answer it and they can respond at their connivence.
I work mostly with teachers so I can help them while they are in the classroom teaching were they would not be able to call while they are teaching. Review collected by and hosted on G2.com.
I have not had any problems with Chat, because of this I do not have anything that I do not dislike. Review collected by and hosted on G2.com.
I love the easy to use intergrations that come with Pure-chat such as with slack the visitors tab is very nice but has a slight bug issue as it stands overall its a great product with some great stuff built into it. I would like to see more intergrations work with it in the future. Review collected by and hosted on G2.com.
There is non stop crashing and the visitors page is totally broken that needs a major fix. When you drop connection the pure-chat page will stay on reconnecting even though you've reconnected to the internet sometimes a browser restart does not fix this issue. Review collected by and hosted on G2.com.
The best thing that I like is that you can see where in the world the customer is located. I think that is a awesome feature. Review collected by and hosted on G2.com.
I dislike that the customer can not comment when they give us a smile face or a frown face. It would be nice to hear what they liked or disliked about the person they were chatting with. Review collected by and hosted on G2.com.
PureChat is very easy to use and it helps us provide our customers with better service. It also makes it easy for us to track our conversations with customers. We love it. Review collected by and hosted on G2.com.
I don't have anything negative to say about PureChat. We really like it so far. Review collected by and hosted on G2.com.
I enjoy being able to assist the customers while continuing to work on other work. It's nice that customers can send messages that we can respond to during business hours. I like that I do not actually have to speak to the customers on the phone. Chat reduces the amount of calls that we take. It's nice to be able to see how many active visitors are on the chat at any given time. Review collected by and hosted on G2.com.
Sometimes the chat has issues but it isn't that often. Review collected by and hosted on G2.com.
It is quick and customers and talk to you live while they are still doing other work Review collected by and hosted on G2.com.
It is hard when the site is not working correctly because we depend on it to hear from our customers. Review collected by and hosted on G2.com.
Nothing beats speaking to a live person in the other end without having to go through a myriad of phone prompts. I previously used this application and highly recommend it. Review collected by and hosted on G2.com.
You may experience a slight delay in communication. Review collected by and hosted on G2.com.
As a user, you have a variety of different options when communicating with people. You also get to see your feedback, which is great. Review collected by and hosted on G2.com.
If you personally close the conversation out, then it will not count as a conversation on the reports. Review collected by and hosted on G2.com.
