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205 Pure Chat Reviews
Overall Review Sentiment for Pure Chat
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I like the fact that Pure Chat keeps track of visitor count to the website and provides a clean overview of that Review collected by and hosted on G2.com.
Overcrowded space, pure chat is a fusion of Asana and Slack. We've used both, pure is of the same category. Review collected by and hosted on G2.com.
The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan. Review collected by and hosted on G2.com.
The metrics that come out of Purechat are not very robust. They show you what's going on at a high level (volume) but I would be interested in more performance metrics to measure the support work my staff is doing on chat versus our other support channels (email, phone, Twitter). I'd love a more granular report, maybe one that shows a whole month and gives the daily breakdown of chats handled per operator. There is also no accounting for hand-offs from one staff to another in the reports so that presents some minor inaccuracies in the data. I would also love more data related to the transcripts. Currently, we use them when filing big reports to give our dev staff some context for the problem we're reporting. It'd be nice to extract additional meaningful information from them - like having the ability to tag them with a high level topic, or have them be searchable. We'd love to do more with the information in the transcripts in terms of getting the information to our dev team for site/feature feedback and enhancement requests. Review collected by and hosted on G2.com.
PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. Review collected by and hosted on G2.com.
There isn't a downside of PureChat that I see personally. I just wish I had the ability to be on it all the time. Review collected by and hosted on G2.com.
Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. Review collected by and hosted on G2.com.
3 things I don't like
1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please!
2. Email receipts don't work for me. I've tried multiple emails. Nothing.
3. Sometimes the scripts that purechat serves are uncompressed. Review collected by and hosted on G2.com.
How easy it is to view multiple operators and switch between chats. I also like that integrates so easily with our WordPress website. The Purechat support has also been very helpful. Review collected by and hosted on G2.com.
Can't select multiple auto in/out times. It would be very helpful if you could select more than one time slot for it to automatically log you ain and out. Additionally, it can be difficult to locate previous chats sometimes. Review collected by and hosted on G2.com.
That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. Review collected by and hosted on G2.com.
I would really like to see the platform have the ability to upload documents. It would make it even easier to send files or documents and make conversations even easier. Review collected by and hosted on G2.com.
We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive. Review collected by and hosted on G2.com.
Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports section, the search doesn't always work properly -- i.e. it doesn't find the email or name you're searching for, even though they did chat with you. Review collected by and hosted on G2.com.
I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers.
*Customizing the pop-up is an awesome feature as well. Review collected by and hosted on G2.com.
There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products. Review collected by and hosted on G2.com.
I like the fact that its so fast and easy to communicate with people. It really makes getting help a lot easier. Its an absolutely amazing product. Review collected by and hosted on G2.com.
I dont dislike anything about it. Its incredible i would recommend this to anyone looking for a chat service for their website. Review collected by and hosted on G2.com.
